cancellation Peak: Easy Method

What is Peak

Service overview

Peak is a subscription-based service offering brain-training games and wellness-related plans accessed via mobile apps and the web. Users subscribe to a Pro tier for access to premium games, personalized training, and progress tracking.

How it is delivered

Peak is available on iOS (App Store), Android (Google Play) and directly via Peak’s website. Subscriptions and billing depend on where you purchased the service (Apple, Google or Peak directly).

How to cancel Peak

Cancel on iOS (App Store)

• Open Settings on your iPhone/iPad > tap your name > Subscriptions.
• Find "Peak - Brain Training" and turn off Auto‑Renew at least 24 hours before the end of the billing period.
• Note: Apple requires disabling auto‑renew in Account Settings; you cannot cancel within an active subscription period to get an immediate refund via Peak. For details see the App Store listing: Peak on the App Store.

Cancel on Android (Google Play)

• Open the Google Play Store > Menu > Subscriptions.
• Select "Peak" and tap Cancel subscription to disable auto‑renewal.
• Google handles billing and refund requests for Play purchases; Peak cannot process Google Play refunds directly.

Cancel online or by email (direct purchases)

• Sign in at Peak’s website or app > Account & Settings > Subscription to turn off auto‑renewal before the renewal date.
• If you prefer email, contact Peak support at [email protected] and include your account details.
• Pipeline contact for UAE hygiene plan subscriptions: you may also email [email protected] if that address is listed on your purchase documentation.

What happens when you cancel

Access after cancellation

Cancelling stops auto‑renewal but does not usually remove access immediately. You typically keep Pro access until the end of your paid period.

Renewal and reactivation

After the billing period ends the subscription will not renew. You can reactivate by subscribing again via the same store or via Peak’s website.

Account data and settings

Your account (profile and progress) generally remains available if you log back in. If you want data deleted, request deletion specifically from Peak support and keep any confirmation for your records.

Will I get a refund?

General refund policy

There is no general statutory 14‑day refund right for digital subscriptions like Peak; refunds depend on the platform’s policy or Peak’s discretion for direct purchases.

Purchases via App Store or Google Play

• Refunds (if any) for App Store purchases must be requested through Apple; Peak cannot issue refunds for iOS purchases.
• Refunds for Google Play purchases must be requested through Google Play support; Peak cannot directly refund Play purchases.

Direct purchases from Peak

If you purchased directly on Peak’s website, contact [email protected] to request a refund; Peak’s terms state refunds are not guaranteed and are handled case‑by‑case.

Peak plans and pricing

Current UAE pricing (reported)

Notes on pricing accuracy

Prices are taken from UAE in‑App Purchase listings and may vary by store, promotions or time. Exact billing periods are not always shown and have been inferred based on typical subscription models.

Your consumer rights in United Arab Emirates

Overview of rights

UAE consumer protection requires clear disclosure of cancellation and refund terms for digital services. However, there is no automatic 14‑day withdrawal right for subscriptions to online digital content once access begins.

Practical steps to protect your rights

• Keep purchase receipts, order IDs and communication records.
• Request refunds from the platform that handled your payment (Apple or Google) or contact Peak for direct purchases.
• If unresolved, escalate to local consumer protection authorities and provide documentation.

Customer experiences

Positive feedback

• Many users praise the variety of games, engaging design, and perceived improvements in memory and cognition.
• Some reviewers report benefits for brain rehabilitation after injury, describing the app as helpful "brain rehab".

Common complaints

• Free users often report excessive ads that disrupt gameplay.
• Subscription issues include upgrades not applying, duplicate charges, or lost access despite payment.
• Other frequent problems are opaque scoring, app glitches (loading failures, black screens after ads), and controls that feel unresponsive.

Documentation checklist

What to include when you request cancellation

• Full name and email associated with the Peak account.
• Order or transaction ID, date of purchase, and store used (App Store, Google Play, or Peak website).
• Screenshot of the subscription page or receipt showing the charge.

Where to send documentation

• Email Peak support at [email protected].
• If your purchase references the UAE DMCC contact, you may also email [email protected].

Common mistakes

Missing the 24‑hour iOS deadline

Many users forget to turn off auto‑renew at least 24 hours before the billing cycle ends on iOS and therefore are charged for the next period.

Requesting the wrong refund route

Users sometimes ask Peak to refund App Store or Google Play purchases; those refunds must be requested from Apple or Google through their own processes.

Not saving receipts or transaction IDs

Failing to keep proof of purchase or account details makes it harder to resolve billing disputes or escalate to consumer protection authorities.

Comparative recap

Quick comparison of cancellation routes

After cancelling

If cancellation does not work

If your subscription still renews after cancellation, gather your receipts and screenshots and email Peak support at [email protected].

Helpful official links

• Peak website and terms: Peak Terms & Conditions
• Peak on the App Store: Peak - Brain Training (App Store)

Address

Mailing address

UAE, Dubai, DMCC, Jwellery & Gemplex 2.

Emails and contact

• Peak support: [email protected]
• UAE / DMCC contact (if on your invoice): [email protected]