Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Skinkraft service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Skinkraft: Step-by-Step Guide
What is Skinkraft
Overview
Skinkraft is a personalized skincare service that creates customized product kits based on an individual skin assessment. Kits are formulated and shipped to customers, with options for one-time purchases or recurring monthly subscriptions.
Service model
Customers complete a skin profile and receive a tailored 3-product kit for common concerns (e.g., acne, dark spots, aging). Delivery frequency and subscription settings can be managed online or via support.
How to cancel Skinkraft
Accepted cancellation channels
- Email: support@ae.skinkraft.com (official UAE support).
- Website/account: Log in to your Skinkraft account and manage "My subscription details".
- Live chat: Use the website chat (site agent) to request cancellation.
- App purchases: If bought via Apple App Store or Google Play, follow the app-store refund/ cancellation process in addition to contacting Skinkraft support.
Step-by-step cancellation steps
- If you use the website: Sign in → My Account → My subscription details → Cancel or turn off auto-renewal. Confirm the cancellation and save screenshots.
- If by email: Send an email to support@ae.skinkraft.com with your order number, account email, reason for cancellation, and a clear request to cancel and refund (if applicable).
- If via App Store / Google Play: Request cancellation/refund through Apple or Google (their policies apply) and also inform Skinkraft support of the cancellation.
What happens when you cancel
Deliveries and access
When you cancel a subscription, future deliveries are stopped and future billing is prevented. Any orders already shipped are typically not recalled.
Account and data
Your Skinkraft account remains accessible unless you request deletion. Order records and communication history are retained for customer service and refund processing.
Will I get a refund?
New customers (first 30 days)
- Skinkraft advertises a 100% money-back guarantee for new users who are unhappy after using products as directed for 30 days.
- No refunds are issued before 30 days from the order date when the 30-day use requirement applies.
Subscribers and recurring plans
- For ongoing subscriptions, refunds after 30 days are generally processed only for the unused remaining plan duration (pro-rata) under a Fair Use Policy.
- The first month’s used products are usually not refundable for subscribers.
Processing and exceptions
- Cancellation and refund requests sent to support@ae.skinkraft.com are typically processed within 24 - 48 hours after confirmation.
- If the purchase was made via Apple or Google, you may also use the app stores’ refund tools (their separate short windows and rules may apply).
Skinkraft plans and pricing
Pricing summary
The following prices apply to the standard 3-product customized kit on Skinkraft UAE pages.
Current plans
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| One-Time Purchase (3-product customized kit) | AED 199.00 | One-Time | Customized 3-product kit; additional AED 19 shipping applies |
| Subscription (Subscribe & Save) | AED 159.00 | Monthly | Customized 3-product kit; free shipping; skip, reschedule, edit, cancel deliveries anytime |
Your consumer rights in United Arab Emirates
App-store purchase rights
If you purchased through the Apple App Store or Google Play, you also have the stores’ refund options and short claim windows.
- Apple: use Apple’s refund/report-a-problem process for app purchases and subscriptions. See Apple support - Request a refund.
- Google Play: see Google’s refund policy and how to request a refund at Google Play refunds.
Local consumer protection
UAE consumer protection laws allow buyers to seek remedies for faulty, undelivered, or misrepresented goods and services.
For escalation, you may contact the UAE Ministry of Economy’s consumer protection authorities for guidance and complaint submission.
- UAE Ministry of Economy: https://www.economy.gov.ae
Customer experiences
Positive feedback
Some UAE customers report effective results and gradual improvement in concerns such as old acne marks. Positive notes often mention product effectiveness and formulation.
Negative feedback and common issues
- Complaints include delayed or missing deliveries and difficulty reaching responsive support in some cases.
- Several reviews report slower-than-advertised replies from support and unresolved issues around refunds or shipping.
Documentation checklist
Before contacting support
- Order number or subscription ID (from order confirmation email).
- Account email used to place the order.
- Photos of received items (if wrong/damaged) and shipment tracking details.
If you need to escalate
- Screenshots of chat/email correspondence and timestamps showing response delays.
- Bank or card statements (redact sensitive numbers) showing the charge for dispute purposes.
Common mistakes
Assuming app-store cancellation covers Skinkraft subscription
Customers sometimes cancel only in the App Store or Google Play and assume Skinkraft has been notified. Always inform Skinkraft support as well to stop shipments and to request refunds.
Missing refund conditions or time windows
Expectations about immediate refunds can cause confusion. Read the 30-day use requirement for money-back guarantees and subscription pro-rata rules before submitting a claim.
Comparative recap
Quick comparison
| Feature | One-Time Purchase | Subscription (Monthly) |
|---|---|---|
| Price | AED 199.00 (+ AED 19 shipping) | AED 159.00 per month (free shipping) |
| Cancel method | Contact support@ae.skinkraft.com or manage via account | Manage via account, live chat, or support email |
| Refunds | 100% refund terms apply (see 30-day usage condition) | After 30 days, pro-rata refund for remaining plan; first month products non-refundable |
| Processing time | Cancellation/refund requests processed within 24 - 48 hours after confirmation | Same processing window; app-store purchases may follow Apple/Google timelines |
After cancelling
What to expect next
After cancellation you should receive confirmation from support. Future billing stops and pending shipments are cancelled if still unshipped.
If you qualified for a refund, expect the refund to be processed and reflected according to the payment method timeline.
Helpful links and contacts
- Skinkraft official site: https://skinkraft.com/
- Contact support: support@ae.skinkraft.com
- Apple refunds: Apple - Request a refund
- Google Play refunds: Google Play refunds
- UAE consumer protection: UAE Ministry of Economy
Address
Corporate address
SkinKraft, Stelcore Management Services LLC, 8, The Green Street, 5766, Dover, DE 19901, USA
Customer support
For cancellations and refunds contact support@ae.skinkraft.com. Support responses are typically processed within 24 - 48 hours after your request is received.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.