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Cancel THRIVA
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Cancellation service #1 in UAE
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I hereby notify you of my decision to terminate the contract relating to the Thriva service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Thriva: Easy Method
What is Thriva
Service overview
Thriva is a UK-based service that provides at-home health testing kits and an app to track key blood markers over time.
Users order kits, collect a small blood sample at home, send it to the lab, and receive results and doctor feedback through the Thriva platform.
Subscription context
Thriva offers both one-off tests and subscription plans that deliver tests on a recurring schedule.
Where a subscription is active, recurring payments and automated kit dispatches are managed through the account or, if purchased via an app store, through that platform.
How to cancel Thriva
Cancel a web (direct) subscription
- Log in to your account on the Thriva website.
- Open the menu (top-right), select "Manage Subscription" and choose "Cancel Subscription".
- Alternatively, email from the address on your account to hello@thriva.co requesting cancellation.
- You may also send a signed letter requesting cancellation to Thriva Ltd at their registered address (see Address section below).
Cancel an App Store / Google Play subscription
- If you subscribed through the Apple App Store, cancel via Apple’s subscription management (Thriva cannot cancel App Store subscriptions for you). See Apple support: Cancel subscriptions on your iPhone, iPad, and iPod touch.
- If you subscribed through Google Play, cancel via Google Play’s subscription settings. See Google support: Cancel subscriptions on Google Play.
- After cancelling on the platform, confirm in your Thriva account or contact Thriva support if you need a record of the cancellation.
What happens when you cancel
Access and billing
Once cancelled, your subscription will not auto-renew after the current billing period ends.
You normally retain access to any services already paid for until the end of that paid period.
Data, kits and samples
Your past results and account data typically remain accessible in your Thriva account unless you request deletion.
Any kits already dispatched may still be processed if a sample is received by the lab; cancellation does not reverse completed lab work.
Will I get a refund?
Thriva refund policy (direct purchases)
Thriva can issue a refund for the cost of the test kit (minus a physical kit fee of £15) if the kit was received but not used and the lab has not received a sample.
Refund requests are accepted up to two months after purchase, subject to those conditions. Refunds are issued to the original payment method.
Returning the physical kit is unnecessary and generally not permitted because kits are regulated medical items.
Official source: thriva.co/refunds.
Refunds for app-store purchases
If you purchased via Apple or Google, refunds and disputes are handled through those platforms’ processes.
Contact Apple or Google support or use their "Report a Problem" tools to request refunds for App Store / Google Play purchases.
Thriva plans and pricing
Pricing availability
Exact pricing for customers in the United Arab Emirates is not published on Thriva’s official site.
For accurate local pricing, contact Thriva support or check the UAE App Store / Google Play listing for your region.
How to confirm price
Contact Thriva before purchase for precise costs, or view the price at checkout in your account or app store listing.
| Plan / Item | UAE Price | Notes |
|---|---|---|
| Single test or subscription | Contact for pricing | Check Thriva account or app store listing for local price |
Your consumer rights in United Arab Emirates
Key legal protections
UAE consumer protection law requires clear disclosure of automatic renewals and cancellation rights for distance and online sales.
Lack of transparency about whether a purchase is one-off or a subscription may be considered unfair under UAE rules.
Practical limits and platform rules
Distance-selling cooling-off rights may be subject to limits for medical or sealed hygiene items; Thriva’s physical kits are regulated and are generally non-returnable.
If you purchased via Apple or Google, those platform terms and dispute procedures apply alongside UAE consumer protections.
Customer experiences
Positive feedback
Many customers praise Thriva for simple, non-invasive home sampling and fast result turnaround.
Users often highlight clear video instructions, an easy app experience, and helpful doctor feedback included with reports.
Negative feedback
Some users report that doctor comments can feel generic and not personalised enough.
A minority of reviewers have complained about unclear subscription disclosures and unexpected auto-renewals; check the purchase terms carefully.
Documentation checklist
Information to prepare
- Account email address used to register with Thriva.
- Order number and purchase date (found in confirmation email or account orders).
- Status of the physical kit (received and unused or sample sent).
How to submit your request
- Email from your registered address to hello@thriva.co with subject “Cancellation / Refund request”.
- If sending a postal request, include your full name, account email, order number and signature.
- Keep copies of all communications and any relevant screenshots or confirmations.
Common mistakes
Not cancelling through the correct channel
People sometimes try to cancel on Thriva when they subscribed via the App Store or Google Play; those must be cancelled through the platform.
Assuming returns are possible
Expecting to return the physical kit can cause delays. Kits are medical devices and Thriva does not accept returns; refunds follow the specific conditions above.
Comparative recap
Quick comparison
| Subscription Type | How to Cancel | Can Thriva Cancel for You? | Refund Route |
|---|---|---|---|
| Direct (Thriva website) | Manage Subscription in account or email hello@thriva.co | Yes | Thriva refunds to original payment method if conditions met (thriva.co/refunds) |
| Apple App Store | Cancel via Apple subscription settings | No - cancel in Apple | Request refund via Apple support / Report a Problem |
| Google Play | Cancel via Google Play subscriptions | No - cancel in Google Play | Request refund via Google Play support |
After cancelling
Immediate next steps
Confirm cancellation in your Thriva account or keep the cancellation email as proof.
Monitor your bank or card for any final charges and contact Thriva if you see unexpected renewals.
Support and useful links
Refunds and policies: thriva.co/refunds
Apple subscription help: Apple cancel subscriptions
Google Play subscription help: Google Play cancel subscriptions
Address
Registered office
Thriva Ltd
3rd Floor, White Collar Factory, 1 Old Street Yard, London EC1Y 8AF
Contact email
Primary support email: hello@thriva.co