cancellation Thriva: Easy Method

What is Thriva

Service overview

Thriva is a UK-based service that provides at-home health testing kits and an app to track key blood markers over time.

Users order kits, collect a small blood sample at home, send it to the lab, and receive results and doctor feedback through the Thriva platform.

Subscription context

Thriva offers both one-off tests and subscription plans that deliver tests on a recurring schedule.

Where a subscription is active, recurring payments and automated kit dispatches are managed through the account or, if purchased via an app store, through that platform.

How to cancel Thriva

Cancel a web (direct) subscription

• Log in to your account on the Thriva website.
• Open the menu (top-right), select "Manage Subscription" and choose "Cancel Subscription".
• Alternatively, email from the address on your account to [email protected] requesting cancellation.
• You may also send a signed letter requesting cancellation to Thriva Ltd at their registered address (see Address section below).

Cancel an App Store / Google Play subscription

• If you subscribed through the Apple App Store, cancel via Apple’s subscription management (Thriva cannot cancel App Store subscriptions for you). See Apple support: Cancel subscriptions on your iPhone, iPad, and iPod touch.
• If you subscribed through Google Play, cancel via Google Play’s subscription settings. See Google support: Cancel subscriptions on Google Play.
• After cancelling on the platform, confirm in your Thriva account or contact Thriva support if you need a record of the cancellation.

What happens when you cancel

Access and billing

Once cancelled, your subscription will not auto-renew after the current billing period ends.

You normally retain access to any services already paid for until the end of that paid period.

Data, kits and samples

Your past results and account data typically remain accessible in your Thriva account unless you request deletion.

Any kits already dispatched may still be processed if a sample is received by the lab; cancellation does not reverse completed lab work.

Will I get a refund?

Thriva refund policy (direct purchases)

Thriva can issue a refund for the cost of the test kit (minus a physical kit fee of £15) if the kit was received but not used and the lab has not received a sample.

Refund requests are accepted up to two months after purchase, subject to those conditions. Refunds are issued to the original payment method.

Returning the physical kit is unnecessary and generally not permitted because kits are regulated medical items.

Official source: thriva.co/refunds.

Refunds for app-store purchases

If you purchased via Apple or Google, refunds and disputes are handled through those platforms’ processes.

Contact Apple or Google support or use their "Report a Problem" tools to request refunds for App Store / Google Play purchases.

Thriva plans and pricing

Pricing availability

Exact pricing for customers in the United Arab Emirates is not published on Thriva’s official site.

For accurate local pricing, contact Thriva support or check the UAE App Store / Google Play listing for your region.

How to confirm price

Contact Thriva before purchase for precise costs, or view the price at checkout in your account or app store listing.

Your consumer rights in United Arab Emirates

Key legal protections

UAE consumer protection law requires clear disclosure of automatic renewals and cancellation rights for distance and online sales.

Lack of transparency about whether a purchase is one-off or a subscription may be considered unfair under UAE rules.

Practical limits and platform rules

Distance-selling cooling-off rights may be subject to limits for medical or sealed hygiene items; Thriva’s physical kits are regulated and are generally non-returnable.

If you purchased via Apple or Google, those platform terms and dispute procedures apply alongside UAE consumer protections.

Customer experiences

Positive feedback

Many customers praise Thriva for simple, non-invasive home sampling and fast result turnaround.

Users often highlight clear video instructions, an easy app experience, and helpful doctor feedback included with reports.

Negative feedback

Some users report that doctor comments can feel generic and not personalised enough.

A minority of reviewers have complained about unclear subscription disclosures and unexpected auto-renewals; check the purchase terms carefully.

Documentation checklist

Information to prepare

• Account email address used to register with Thriva.
• Order number and purchase date (found in confirmation email or account orders).
• Status of the physical kit (received and unused or sample sent).

How to submit your request

• Email from your registered address to [email protected] with subject “Cancellation / Refund request”.
• If sending a postal request, include your full name, account email, order number and signature.
• Keep copies of all communications and any relevant screenshots or confirmations.

Common mistakes

Not cancelling through the correct channel

People sometimes try to cancel on Thriva when they subscribed via the App Store or Google Play; those must be cancelled through the platform.

Assuming returns are possible

Expecting to return the physical kit can cause delays. Kits are medical devices and Thriva does not accept returns; refunds follow the specific conditions above.

Comparative recap

Quick comparison

After cancelling

Immediate next steps

Confirm cancellation in your Thriva account or keep the cancellation email as proof.

Monitor your bank or card for any final charges and contact Thriva if you see unexpected renewals.

Support and useful links

Refunds and policies: thriva.co/refunds

Apple subscription help: Apple cancel subscriptions

Google Play subscription help: Google Play cancel subscriptions

Address

Registered office

Thriva Ltd

3rd Floor, White Collar Factory, 1 Old Street Yard, London EC1Y 8AF

Contact email

Primary support email: [email protected]