cancellation Unicity: Easy Method

What is Unicity

Overview

Unicity is a global health and wellness company that sells nutritional supplements, weight-management programs and subscription-based product packs.

The company operates online and through distributors, offering recurring shipments and app-linked programs such as the Feel Great system.

How Unicity operates in UAE

In the United Arab Emirates Unicity products are sold through authorised local distributors and via Unicity's online presence for the region.

Subscriptions, customer support and returns are handled via Unicity accounts, regional contact emails and platform-specific stores (App Store / Google Play) where applicable.

How to cancel Unicity

Cancel via web account (recommended)

• Log into your Unicity account at the official site: unicity.com.
• Navigate to Subscriptions or Orders, select the active subscription and choose Cancel or Manage to stop future shipments.
• Confirm cancellation and keep a screenshot or confirmation number for your records.

Cancel by written notice or email

• Send a written cancellation ("Cancel") at least 10 business days before your next shipment to the UAE office: info.uae@unicity.com.
• Alternatively email general support: cs@unicity.com. Include full name, account or customer ID, order number and reason for cancellation.
• Keep copies of the sent email and any reply. If you do not receive confirmation within a few business days, follow up or call local support.

App Store / Google Play subscriptions

• If your Unicity subscription was purchased via Apple App Store or Google Play, cancel through your Apple/Google account - Unicity does not directly control those store subscriptions.
• Apple support: Manage subscriptions in App Store. Google support: Cancel subscriptions on Google Play.

What happens when you cancel

Stop of future shipments

Once a cancellation is confirmed, future recurring shipments are stopped and no further subscription billing should occur after the current billing period ends.

Allow the 10 business days processing window if you cancelled by written notice to avoid the next shipment.

Account access and data

Your Unicity account remains accessible after cancellation so you can view past orders and receipts unless you request account deletion.

Data retention and account deletion requests should be submitted to support; expect separate processing times for data removal.

Re-activating a subscription

You can typically re-activate or create a new subscription at any time via your Unicity account or by placing a new order.

Promotions, prices and bundle availability at reactivation may differ from your original subscription.

Will I get a refund?

Standard product refund policy

Unicity's standard policy: full refund if returned within sixty (60) days of purchase, unused and in original packaging.

Refunds may be adjusted for any earned credits or account balance changes as stated in Unicity policy.

Feel Great products and app-linked guarantees

• Feel Great program offers a 90-day money-back guarantee if usage is logged daily with ≥50% compliance in the Feel Great Fasting App.
• There is also a 15-day no-questions-asked return window for unopened Feel Great products purchased via the app.

Exceptions and platform purchases

• Orders placed through Apple/Google stores follow the stores' refund processes; contact Apple/Google for those refunds.
• An EU-style 14-day statutory cooling-off appears in some Unicity returns pages but is not explicitly stated as applying in the UAE - check local law for possible rights.

Unicity plans and pricing

Price source and currency

Prices below were sourced from UAE-authorised distributors' online stores and reflect retail listing in AED as of late 2025 / early 2026.

Prices may exclude VAT or promotional discounts and can change; contact the seller for current pricing.

Available plans and listed prices

Your consumer rights in United Arab Emirates

General UAE consumer protections

UAE consumer protection law provides rights against defective goods, misleading advertising and unfair commercial practices.

Some UAE e-commerce practices commonly include a 14-day return window, but specifics depend on the merchant and transaction type.

How this applies to Unicity purchases

• Unicity's public site does not explicitly state a UAE statutory cooling-off period; rely on Unicity's published policies for company-specific returns.
• If you believe your statutory rights were violated, you can file a complaint with UAE authorities or seek guidance via the official portal below.

Official guidance and complaint channels

For government consumer rights and complaint procedures refer to the UAE official portal: UAE Consumer Protection.

Keep records of orders, communications and receipts when filing a dispute with authorities.

Customer experiences

Positive feedback

• Some customers report helpful and responsive staff and improvements in metabolism, digestion and energy.
• Positive mentions often highlight specific support representatives and product quality when the service process worked smoothly.

Common complaints

• Frequent negative reports concern slow or no replies to phone/email, delayed or missing deliveries and refund processing delays.
• Some customers reported orders taken but not delivered or local distributor issues such as closed stores.

Practical takeaway

Document every interaction, keep order confirmations and follow up promptly if a delivery or refund is late.

Using email for cancellations provides a written trail that helps resolve disputes faster.

Documentation checklist

Essentials to include when cancelling

• Full name as on account and customer ID or account number.
• Order number(s), subscription ID and date of the next scheduled shipment.

Proofs for refunds or complaints

• Original invoice or receipt, photos of unopened product (if returning), and tracking numbers for returned parcels.
• Copies of all emails, chat transcripts and any confirmation of cancellation from Unicity.

App-specific evidence

• For Feel Great refunds provide app compliance logs showing daily usage (≥50% as required) and any in-app refund requests.
• If purchased via Apple/Google, include store purchase receipts and store refund correspondence.

Common mistakes

Missing the cancellation window

Waiting until a few days before the next shipment is risky; written cancellations require at least 10 business days' notice to avoid the next billing.

Example: cancelling by email the day before shipment may not stop the order being processed.

Not cancelling store subscriptions correctly

If your subscription was set up through the App Store or Google Play, cancelling in your Unicity account does not always stop the store-managed subscription.

Example: users who forget to cancel via their Apple/Google account may keep being billed by the store.

Insufficient documentation for refunds

Failing to include order numbers, proof of purchase or return tracking can delay or prevent refunds.

Example: returning an item without a receipt or account reference often requires extra verification and slows processing.

Comparative recap

At-a-glance comparison

After cancelling

What to do immediately after cancellation

• Save the cancellation confirmation, email thread and any reference numbers for future reference.
• Monitor your bank or card statement for any unexpected charges and report them promptly.

Useful official links

• Unicity official site: https://www.unicity.com/ind/en
• UAE Consumer Protection information: https://u.ae/en/information-and-services/justice-safety-and-the-law/consumer-protection
• Apple subscription management: https://support.apple.com/en-us/HT202039
• Google Play subscription help: https://support.google.com/googleplay/answer/7018481

Follow-up if problems persist

If you do not receive a timely refund or cancellation confirmation, escalate with Unicity support and retain all communications as evidence.

If necessary, lodge a complaint with UAE consumer authorities using the official portal linked above.

Address

Unicity UAE retail address

Retail: 601, One by Omniyat, Business Bay, Dubai, United Arab Emirates

Support emails

• UAE office email: info.uae@unicity.com
• International/general support: cs@unicity.com