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Cancellation service #1 in UAE
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Vedix service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Vedix: Easy Method
What is Vedix
Overview
Vedix is a personalised Ayurvedic hair care service offering customised 3-step regimens (oil, shampoo, serum) delivered in the UAE via the ae.vedix.com site.
Service model
Products are available as one-time purchases or monthly subscriptions with tailored formulas based on your profile.
Subscriptions automatically bill each period until cancelled; one-time purchases are single charges with separate shipping.
How to cancel Vedix
Accepted cancellation methods
The fastest and preferred method is email. Postal cancellation is possible but slower. There is no phone or online-account instant cancel option listed on the UAE site.
Step-by-step cancellation (recommended)
- Compose an email to support@ae.vedix.com.
- Include your full name, order number, email used for the account, and the request: "Please cancel my Vedix subscription."
- Send the email and keep the sent message as proof. Cancellation requests are processed within 24 - 48 hours.
- If a charge posts during the 24 - 48 hour window, Vedix will begin a refund for that charge.
- If the order has already shipped, note that a $12 shipping & handling fee will be deducted from any refund.
What happens when you cancel
Access and deliveries
After cancellation is processed (typically 24 - 48 hours), recurring billing for future shipments stops.
If a shipment has already left before cancellation, standard shipping charges and handling rules apply to refunds.
Account and data
Subscription billing stops after cancellation. Your account details remain until you request deletion or Vedix removes them per their privacy policy.
Refund requests will also automatically cancel ongoing subscriptions according to Vedix UAE policy.
Will I get a refund?
Vedix UAE refund policy (key points)
Vedix UAE offers a "No Questions Asked Money Back Guarantee" for new subscriptions after 30 days of using the products as directed.
No refunds are processed before 30 days from the order date under this guarantee.
Refund mechanics and exceptions
- Refunds require return of products (used or unused) to Vedix's US returns address.
- Once returned products are received, prepaid orders are refunded via the original payment method within 10 working days.
- Cancellations processed after shipping incur a $12 shipping & handling deduction from the refund.
Vedix plans and pricing
Pricing summary
Below are the verified prices for the customised 3-product regimen on Vedix UAE.
Current plans
| Plan | Price | Period | Features |
|---|---|---|---|
| 3-Step Hair Care Kit - Monthly Subscription (New Subscriber Offer) | AED 159 | Monthly (Subscribe & Save) | Cancellation anytime, free shipping |
| 3-Step Hair Care Kit - One-Time Purchase (Buy Once) | AED 199 | One Time Purchase | AED 19 shipping |
Your consumer rights in United Arab Emirates
What Vedix states
Vedix UAE's site does not reference a 14-day cooling-off period or EU-style 14-day rights.
Their voluntary refund guarantee begins at 30 days of product use under the "No Questions Asked Money Back Guarantee."
Practical guidance for UAE consumers
- Keep order confirmations, payment records and all correspondence with Vedix as evidence.
- If you have concerns about consumer law or need formal assistance, you can consult the UAE Ministry of Economy consumer protection resources.
Official government guidance can help if you need to escalate a dispute.
Customer experiences
Positive experiences
Some UAE customers report that when charges occurred erroneously or products were not delivered, Vedix refunded most of the amounts as promised.
These experiences note successful resolution after contacting support.
Negative experiences
Other UAE reviewers report missed deliveries and poor coordination with couriers and customer service, including being directed to send emails rather than receiving direct resolutions.
Individual outcomes have varied; keep documentation and follow the official email process for best results.
Documentation checklist
What to include when you cancel
- Order number and date of purchase.
- Name, email address used for the order, and phone number (if any).
- Clear statement requesting cancellation and any refund.
Documentation for refunds or disputes
- Proof of payment (card statement or payment confirmation).
- Photos of the products (if returning) and tracking/return receipts.
- Copies of all correspondence with Vedix support (emails, chat logs).
Common mistakes
Delaying the cancellation request
Waiting too long to request cancellation can result in another subscription charge before Vedix processes your request.
Send the cancellation email promptly and keep a copy.
Not returning products or missing required windows
Many refunds require the return of products to Vedix's US address; failing to return goods will delay or prevent refunds.
Also, refunds under the 30-day guarantee are not issued before 30 days of usage - requesting one earlier will be denied.
Comparative recap
Side-by-side comparison
| Feature | Monthly Subscription (AED 159) | One-Time Purchase (AED 199) |
|---|---|---|
| Price (product) | AED 159 per month | AED 199 one-off |
| Shipping | Free shipping | AED 19 shipping |
| Cancellation | Cancel anytime by email; processed within 24 - 48 hours | No recurring billing to cancel |
| Refund eligibility | 30-day "No Questions Asked" guarantee; returns to US address required; $12 S&H deducted if after shipping | Refunds depend on Vedix policy; returns and shipping charges apply |
After cancelling
What to expect next
Vedix processes cancellations within 24 - 48 hours. If a charge occurs during that window, they will initiate a refund for that charge.
If you requested a refund, return the products to the US returns address; refunds are issued within 10 working days after Vedix receives the return.
Helpful links and contacts
- Vedix UAE refund policy: Vedix UAE Refund Policy
- Customer support email: support@ae.vedix.com
- Vedix UAE homepage: ae.vedix.com
- UAE consumer protection resources: UAE Ministry of Economy
Address
Corporate address
Vedix (registered as Stelcore Management Services LLC) address on file:
Vedix, Stelcore Management Services LLC, 8, The Green Street, 5766, Dover, DE 19901, USA.
Customer support
For cancellations and refunds, contact support by email: support@ae.vedix.com.
Keep your order number and proof of purchase ready when contacting support.