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Cancel AIG
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Cancellation service #1 in UAE
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Aig service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation AIG: Easy Method
What is AIG
Overview
AIG (American International Group) is an international insurance provider offering travel, life, property, and speciality insurance products.
In the United Arab Emirates AIG operates through local offices and provides policies for individuals and corporates, including travel insurance and corporate travel assistance services.
What this guide covers
This guide explains how to cancel AIG policies in the UAE, what to expect about refunds, and steps to follow after cancellation.
It is based on verified AIG policy points and publicly available UAE consumer information as of 2024/2025.
How to cancel AIG
Prepare information
- Have your policy number, full name, date of birth, and proof of purchase ready.
- Prepare a short written reason for cancellation and any supporting documents (trip details, tickets, medical certificates if relevant).
Cancellation methods
- Phone: Call AIG UAE customer service at +971 (4) 509 6111 during business hours (Sunday - Thursday, 08:00 - 17:00).
- Online / Web: Use the AIG UAE contact page or the policy-specific portal indicated on your policy documents to request cancellation.
- In writing: Send a written cancellation request and supporting documents to AIG UAE via the contact page or the postal address on your policy.
Steps to cancel
- Contact AIG via phone or the official contact page AIG UAE contact.
- Provide policy details and the reason for cancellation; request written confirmation with the cancellation date.
- If you expect a refund, ask when the refund will be initiated and whether processing fees apply.
What happens when you cancel
Coverage and effective date
When AIG confirms cancellation, coverage normally ends on the cancellation date specified in the confirmation.
If a trip or policy period has already started, the policy terms may prevent any refund; check your confirmation carefully.
Renewals and future policies
Cancellation will stop current coverage and any active renewals if you instruct the insurer to cancel auto-renew settings.
To obtain new coverage, you will usually need to apply for a new policy and may face different premiums or terms.
Data and records
AIG will retain records of your policy and cancellation per its data-retention and regulatory obligations; request copies of all correspondence.
Keep all confirmation emails, refund references, and transaction receipts until refunds are complete and any disputes are resolved.
Will I get a refund?
Standard refund rule
Refunds are permitted only if the policy is cancelled before the trip departure date or before coverage begins.
Once the policy period or trip coverage has started, refunds are generally not available.
Refund process and timing
- Refunds are returned to the original payment account used at purchase.
- AIG aims to initiate refunds within 2 working days of approval; actual posting time depends on the card issuer or bank.
- Any processing costs or fees may be deducted and are typically borne by the customer.
Important exceptions and conditions
- Always check the specific terms and conditions of your policy for any short-rate penalties or non-refundable fees.
- If you disagree with a refund decision, retain documentation and follow AIG’s complaint process or contact UAE consumer authorities.
AIG plans and pricing
Available plan information
Publicly available 2024/2025 information did not show fixed AED-priced consumer subscription plans on AIG UAE web pages.
The only explicit free app offering is limited to corporate/business travel policyholders.
Pricing note
Insurance premiums vary by product, coverage, and insured risk; contact AIG UAE for exact quotes for your circumstances.
Use the contact links below to request policy-specific pricing and written quotations.
| Plan | Price | Notes |
|---|---|---|
| AIG Travel Assistance App | Free | Available for corporate/business travel policyholders; no in-app purchases listed. |
| Other AIG insurance plans (travel, life, home) | Contact for pricing | Premiums vary by product, coverage, and individual details; request a quote from AIG UAE. |
Your consumer rights in United Arab Emirates
Local guidance
No specific UAE consumer-rights information (for example a 14‑day automatic cancellation right for insurance) was found in the publicly accessible sources used for this guide.
Insurance is regulated and many terms are contract-based; check your policy for any cooling-off period or statutory rights stated therein.
Where to get help
- For general consumer protection guidance, use the UAE Government consumer pages: UAE consumer protection.
- If you cannot resolve a dispute with AIG, you can contact the Ministry of Economy or the regulator indicated on your policy for escalation routes.
Recommended actions
- Keep all policy documents, communications, and evidence of your cancellation or refund requests.
- File a formal complaint with AIG first; if unresolved, escalate to the regulator or government consumer portal.
Customer experiences
Positive feedback
Some customers report receiving competitively priced quotes and value AIG for lower-price travel cover options in some cases.
A 2014 Sitejabber user noted AIG often offered the lowest travel insurance price and viewed medical cancellation cover as useful.
Negative feedback
Several reviews on Sitejabber and Trustpilot describe claim denials, long delays, and heavy documentation demands.
Complaints commonly mention disputes about documentation requirements, poor customer service, and difficulty obtaining refunds or payouts.
Practical takeaway
- Expect to follow documentation procedures closely and to request written reasons if a claim or refund is denied.
- Retain records and escalate unresolved matters to local consumer authorities if necessary.
Documentation checklist
Essential documents
- Policy number and insurance certificate or policy schedule.
- Proof of purchase (receipt or card transaction statement).
- Valid photo ID (passport or Emirates ID).
Common supporting documents
- Trip booking and travel tickets showing departure dates.
- Medical certificates or physician letters (if cancelling for medical reasons).
- Any correspondence with AIG (emails, chat transcripts, confirmation numbers).
When disputing a decision
- Request a written explanation of the decision from AIG and keep all responses.
- If needed, compile a timeline of events and copies of every document submitted.
Common mistakes
Missing or late cancellation
Waiting until after the trip departure or coverage start often eliminates any refund entitlement under AIG’s general rules.
Cancel before the trip departure date if you want to preserve refund eligibility.
Poor documentation
Submitting incomplete or unsigned documents can delay outcomes or lead to denials; follow documentation checklists closely.
Obtain medical certificates or third-party proofs promptly when needed for refunds or claims.
Not getting confirmation
Failing to obtain written cancellation confirmation may complicate refund or dispute processes later.
Always ask for a cancellation reference number and an expected refund timeline.
Comparative recap
Quick facts
This table summarizes the main points of AIG cancellation and refund policies for UAE customers based on verified data.
Use it as a quick reference when deciding to cancel or escalate a dispute.
| Feature | AIG (UAE) - Verified Summary |
|---|---|
| Refund eligibility | Allowed only if cancellation occurs before trip departure; no refund once coverage has begun. |
| Refund method | Refunds returned to the original payment account; initiation within ~2 working days but bank processing varies. |
| Processing fees | Processing costs may be borne by the customer and can be deducted from refunds. |
| Pricing transparency | No fixed AED consumer subscription prices publicly listed; request quotes from AIG UAE. |
| Customer feedback | Mixed: some price/value praise; multiple reports of delays, documentation issues, and claim denials. |
After cancelling
Immediate steps
- Secure written cancellation confirmation and keep the reference number and timestamp.
- Monitor your original payment account for the refund and save transaction references.
If refund or claim is delayed
- Contact AIG again quoting the cancellation confirmation and request an escalation if needed.
- If unresolved, use the UAE government consumer portal for guidance: UAE consumer protection.
Useful official links
- AIG UAE contact page: https://www.aig.ae/home/contact-us
- AIG global homepage: https://www.aig.com/home
Address
Head office (UAE contact)
The H Hotel, Complex Trade Centre First, 27th floor P.O. Box 40569, Dubai, UAE.
Use the official AIG contact page for updated phone numbers and email options: AIG UAE contact.
How to reach them
- Phone: +971 (4) 509 6111 (business hours: Sunday - Thursday, 08:00 - 17:00).
- For written requests and formal complaints, use the contact mechanisms listed on AIG’s official UAE site.