cancellation AIG: Easy Method

What is AIG

Overview

AIG (American International Group) is an international insurance provider offering travel, life, property, and speciality insurance products.

In the United Arab Emirates AIG operates through local offices and provides policies for individuals and corporates, including travel insurance and corporate travel assistance services.

What this guide covers

This guide explains how to cancel AIG policies in the UAE, what to expect about refunds, and steps to follow after cancellation.

It is based on verified AIG policy points and publicly available UAE consumer information as of 2024/2025.

How to cancel AIG

Prepare information

• Have your policy number, full name, date of birth, and proof of purchase ready.
• Prepare a short written reason for cancellation and any supporting documents (trip details, tickets, medical certificates if relevant).

Cancellation methods

• Phone: Call AIG UAE customer service at +971 (4) 509 6111 during business hours (Sunday - Thursday, 08:00 - 17:00).
• Online / Web: Use the AIG UAE contact page or the policy-specific portal indicated on your policy documents to request cancellation.
• In writing: Send a written cancellation request and supporting documents to AIG UAE via the contact page or the postal address on your policy.

Steps to cancel

• Contact AIG via phone or the official contact page AIG UAE contact.
• Provide policy details and the reason for cancellation; request written confirmation with the cancellation date.
• If you expect a refund, ask when the refund will be initiated and whether processing fees apply.

What happens when you cancel

Coverage and effective date

When AIG confirms cancellation, coverage normally ends on the cancellation date specified in the confirmation.

If a trip or policy period has already started, the policy terms may prevent any refund; check your confirmation carefully.

Renewals and future policies

Cancellation will stop current coverage and any active renewals if you instruct the insurer to cancel auto-renew settings.

To obtain new coverage, you will usually need to apply for a new policy and may face different premiums or terms.

Data and records

AIG will retain records of your policy and cancellation per its data-retention and regulatory obligations; request copies of all correspondence.

Keep all confirmation emails, refund references, and transaction receipts until refunds are complete and any disputes are resolved.

Will I get a refund?

Standard refund rule

Refunds are permitted only if the policy is cancelled before the trip departure date or before coverage begins.

Once the policy period or trip coverage has started, refunds are generally not available.

Refund process and timing

• Refunds are returned to the original payment account used at purchase.
• AIG aims to initiate refunds within 2 working days of approval; actual posting time depends on the card issuer or bank.
• Any processing costs or fees may be deducted and are typically borne by the customer.

Important exceptions and conditions

• Always check the specific terms and conditions of your policy for any short-rate penalties or non-refundable fees.
• If you disagree with a refund decision, retain documentation and follow AIG’s complaint process or contact UAE consumer authorities.

AIG plans and pricing

Available plan information

Publicly available 2024/2025 information did not show fixed AED-priced consumer subscription plans on AIG UAE web pages.

The only explicit free app offering is limited to corporate/business travel policyholders.

Pricing note

Insurance premiums vary by product, coverage, and insured risk; contact AIG UAE for exact quotes for your circumstances.

Use the contact links below to request policy-specific pricing and written quotations.

Your consumer rights in United Arab Emirates

Local guidance

No specific UAE consumer-rights information (for example a 14‑day automatic cancellation right for insurance) was found in the publicly accessible sources used for this guide.

Insurance is regulated and many terms are contract-based; check your policy for any cooling-off period or statutory rights stated therein.

Where to get help

• For general consumer protection guidance, use the UAE Government consumer pages: UAE consumer protection.
• If you cannot resolve a dispute with AIG, you can contact the Ministry of Economy or the regulator indicated on your policy for escalation routes.

Recommended actions

• Keep all policy documents, communications, and evidence of your cancellation or refund requests.
• File a formal complaint with AIG first; if unresolved, escalate to the regulator or government consumer portal.

Customer experiences

Positive feedback

Some customers report receiving competitively priced quotes and value AIG for lower-price travel cover options in some cases.

A 2014 Sitejabber user noted AIG often offered the lowest travel insurance price and viewed medical cancellation cover as useful.

Negative feedback

Several reviews on Sitejabber and Trustpilot describe claim denials, long delays, and heavy documentation demands.

Complaints commonly mention disputes about documentation requirements, poor customer service, and difficulty obtaining refunds or payouts.

Practical takeaway

• Expect to follow documentation procedures closely and to request written reasons if a claim or refund is denied.
• Retain records and escalate unresolved matters to local consumer authorities if necessary.

Documentation checklist

Essential documents

• Policy number and insurance certificate or policy schedule.
• Proof of purchase (receipt or card transaction statement).
• Valid photo ID (passport or Emirates ID).

Common supporting documents

• Trip booking and travel tickets showing departure dates.
• Medical certificates or physician letters (if cancelling for medical reasons).
• Any correspondence with AIG (emails, chat transcripts, confirmation numbers).

When disputing a decision

• Request a written explanation of the decision from AIG and keep all responses.
• If needed, compile a timeline of events and copies of every document submitted.

Common mistakes

Missing or late cancellation

Waiting until after the trip departure or coverage start often eliminates any refund entitlement under AIG’s general rules.

Cancel before the trip departure date if you want to preserve refund eligibility.

Poor documentation

Submitting incomplete or unsigned documents can delay outcomes or lead to denials; follow documentation checklists closely.

Obtain medical certificates or third-party proofs promptly when needed for refunds or claims.

Not getting confirmation

Failing to obtain written cancellation confirmation may complicate refund or dispute processes later.

Always ask for a cancellation reference number and an expected refund timeline.

Comparative recap

Quick facts

This table summarizes the main points of AIG cancellation and refund policies for UAE customers based on verified data.

Use it as a quick reference when deciding to cancel or escalate a dispute.

After cancelling

Immediate steps

• Secure written cancellation confirmation and keep the reference number and timestamp.
• Monitor your original payment account for the refund and save transaction references.

If refund or claim is delayed

• Contact AIG again quoting the cancellation confirmation and request an escalation if needed.
• If unresolved, use the UAE government consumer portal for guidance: UAE consumer protection.

Useful official links

• AIG UAE contact page: https://www.aig.ae/home/contact-us
• AIG global homepage: https://www.aig.com/home

Address

Head office (UAE contact)

The H Hotel, Complex Trade Centre First, 27th floor P.O. Box 40569, Dubai, UAE.

Use the official AIG contact page for updated phone numbers and email options: AIG UAE contact.

How to reach them

• Phone: +971 (4) 509 6111 (business hours: Sunday - Thursday, 08:00 - 17:00).
• For written requests and formal complaints, use the contact mechanisms listed on AIG’s official UAE site.