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Cancel CAREFIRST online
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Carefirst service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Carefirst: Step-by-Step Guide
What is Carefirst
Overview
Carefirst is a UAE-based health insurance and healthcare subscription provider that offers a range of plans such as individual and family coverage, dental and vision services, and related healthcare products.
Service model
Carefirst operates on a subscription-based model and provides customer support via phone, email and a website contact channel. Specific service details and contractual terms depend on the plan you purchase.
How to cancel Carefirst
Accepted cancellation methods
- Phone: call +971 58 947 4302 and state your intent to cancel.
- Website / Email: use the contact form or contact address listed on the official site at carefirstuae.com.
- Postal mail: send a signed cancellation request to the company postal address (see Address section below).
Step-by-step cancellation process
- Prepare your policy number, full name, contact details and reason for cancellation.
- Contact Carefirst using a preferred method (phone or website/contact email for fastest response).
- Request written confirmation of the cancellation and an effective cancellation date.
- If you require a refund or pro‑rata calculation, request details of amounts, deductions and the expected timeline.
What happens when you cancel
Access and coverage end
Coverage normally ends on the effective cancellation date specified in your confirmation or at the end of the current billing period, depending on your plan terms.
Renewal, records and data
Automatic renewals will stop once cancellation is processed. Keep copies of all cancellation confirmations and communications for your records.
Will I get a refund?
Carefirst UAE (what is known)
No specific refund or cancellation policy for Carefirst UAE (Dubai) is published on their website or official FAQs. Refunds, pro‑rata returns or deductions should be confirmed directly with Carefirst UAE.
Carefirst India (relevant examples and exceptions)
- If an India-based online doctor fails to meet a user, the user must email support@carefirst.in within 5 days of the missed appointment to claim a full refund.
- Refunds in that model are processed to the original payment method; typical processing time is 5 - 6 business days, with some banks taking longer.
- No refund is given for a 'Patient‑No‑Show'. Cancellation charges levied by the practitioner may reduce refund eligibility. Waiting for a late practitioner does not qualify for a refund.
- Carefirst India states refunds are initiated quickly (within 1 working day) and credited typically within 3 - 4 working days, but some banks may take 10 - 15 days.
Carefirst plans and pricing
Available plan types
Carefirst advertises individual and family health plans plus dental and vision options on its UAE site. Exact features depend on the chosen plan.
Pricing and how to get a quote
No public, site‑verified pricing for Carefirst UAE plans was found. Contact Carefirst directly for plan pricing and a personalised quote.
| Plan | Typical features | Price / How to get price |
|---|---|---|
| Individual Health | Core medical cover, network clinics, optional add‑ons | Contact for pricing - see Carefirst UAE |
| Family Health | Cover for spouse and children, family benefits | Contact for pricing - see Carefirst UAE |
| Dental | Routine dental, emergencies, optional enhancements | Contact for pricing - see Carefirst UAE |
| Vision | Eye tests, glasses discounts, lens options | Contact for pricing - see Carefirst UAE |
Your consumer rights in United Arab Emirates
General consumer protections
The UAE has consumer protection frameworks that cover unfair practices, misleading advertising and contractual compliance by businesses.
Specific rights and remedies depend on federal and Emirate-level regulations and the facts of your contract or complaint.
How to escalate a dispute
- First: raise the issue directly with Carefirst and request written confirmation of their decision.
- Next: if unresolved, contact the relevant local consumer protection authority (for example the Department of Economy and Tourism in Dubai or the UAE Ministry of Economy) to lodge a formal complaint.
- Keep all documents, receipts, messages and policy paperwork as evidence when escalating.
Customer experiences
What is known from verified sources
No site-specific cancellation or refund policy for Carefirst UAE was located in public-facing pages, FAQs or terms. This can make expectations unclear until you contact the company directly.
Examples and takeaways
Carefirst India’s published policy for its online doctor service provides clear refund rules for missed consultations, but also strict conditions (e.g., timelines, no refunds for patient no-show).
Takeaway: verify the exact cancellation and refund clauses in your UAE policy and request written confirmation before assuming a refund will be issued.
Documentation checklist
Essential items to have ready
- Policy or subscription number and plan name.
- Copy of ID (passport or Emirates ID) of the policyholder.
- Payment proof (receipt, bank statement or card reference).
- All communications with Carefirst (emails, messages, call logs).
Extra items for refunds or disputes
- If refund claim follows a missed appointment: proof of the missed appointment and timestamps, and any practitioner notes.
- Written cancellation request and the company’s confirmation email or letter.
Common mistakes
Missing deadlines
Not acting within required timelines (for example, the 5‑day window used by Carefirst India for missed‑appointment refunds) can forfeit refund rights. Always check and act promptly.
Poor record keeping and wrong assumptions
Failing to keep receipts, emails or call references makes disputes harder to resolve. Also, do not assume a statutory cooling‑off period applies unless it is stated in your contract.
Comparative recap
Quick comparison
The table below summarises known differences between Carefirst UAE, Carefirst India (online services) and a typical UAE insurer.
| Feature | Carefirst UAE | Carefirst India (online doctor) | Typical UAE insurer |
|---|---|---|---|
| Published cancellation policy | No site‑specific policy found publicly; contact required for terms. | Published policy: refunds for missed practitioner appointments with conditions (email within 5 days). | Usually has clear written cancellation and refund clauses in the insurance policy document. |
| Refund timing | Not published; confirm with provider. | Refunds processed to original method; typically 5 - 6 business days, sometimes longer for banks. | Often pro‑rata refunds with processing times and deductions as per policy. |
| How to cancel | Phone, website contact form or postal mail (phone fastest). | Contact support email for specific appointment refunds. | Formal written notice or insurer form, broker-assisted cancellations are common. |
After cancelling
Immediate actions
- Obtain written confirmation of cancellation and keep a copy.
- If expecting a refund, note expected amounts and timelines and contact your bank if delays occur.
Helpful links and follow-up
- Carefirst UAE official website: https://carefirstuae.com/
- Carefirst India Refund & Cancellation (for reference example): Carefirst India Refund & Cancellation
Address
Company location
Rania Business Center, Al Barsha First, Dubai.
Contact details
- Phone: +971 58 947 4302
- Website / contact form: https://carefirstuae.com/
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.