Cancel HASTINGS DIRECT online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Hastings Direct service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Hastings Direct: Easy Method
What is Hastings Direct
Overview
Hastings Direct is a UK-based insurer offering car, van, bike and home insurance products through online, phone and broker channels.
It provides standard insurance policies under UK regulation and operates an online account and contact centre for policy administration.
Relevance for UAE residents
Hastings Direct does not publish insurance plans priced in AED for the UAE market in public sources for 2024 - 2025.
If you hold or are offered a Hastings Direct policy while in the UAE, administration and cancellation follow the insurer's documented processes and any terms shown on your policy schedule.
How to cancel Hastings Direct
Cancellation channels
- Phone: contact Hastings Direct customer service (use details on your policy documents or the official website).
- Email or written notice: send a clear request including your name, policy number and desired cancellation date.
- Online account: if you have access, cancellation can sometimes be started via your online account area where available.
Step-by-step cancellation (suggested)
- Gather your policy number and personal details from your policy schedule.
- Decide an effective cancellation date and whether you are within the 14‑day cooling‑off period.
- Contact Hastings Direct by phone, email or via your online account and state you want to cancel.
- Ask for written confirmation of cancellation and details of any refund or fees.
What happens when you cancel
Policy access and cover
Cover ends on the cancellation date you specify or on the date Hastings Direct processes the request, whichever applies under your terms.
If you cancel mid‑term, any cover-related services such as telematics may also be deactivated.
Renewal, records and data
Automatic renewals will stop once the policy is cancelled; retain written confirmation to avoid unexpected renewals.
Hastings Direct will retain policy records in line with its data-retention policy and applicable law; request copies from the insurer if needed.
Will I get a refund?
Cooling-off period rules
If you cancel within the 14‑day cooling‑off period and no claim has been made, you are entitled to a pro‑rata refund of the premium.
This cooling‑off right applies from the start of the policy or from receipt of policy documents, whichever is later, per Hastings Direct policy terms.
Exceptions and charges
- If a claim has been made during the cooling‑off period, no refund is available.
- After the cooling‑off period you may receive a pro‑rata refund minus a cancellation fee (for motor policies, up to £45) and any non‑refundable charges.
- User reports indicate setup or telematics fees have sometimes been retained even when cancelling early; confirm these with the insurer.
Hastings Direct plans and pricing
Pricing availability
No evidence was found of Hastings Direct offering insurance plans priced in AED for the UAE in 2024 - 2025.
All publicly available pricing relates to UK policies in GBP; contact the insurer for any bespoke or international arrangements.
How to get a quote
Use the official Hastings Direct website or contact their customer service for specific pricing and to confirm whether cover can be issued for your circumstances.
| Plan | Pricing (AED) |
|---|---|
| All Hastings Direct plans for UAE | Contact for pricing - no public AED pricing available. See Hastings Direct. |
Your consumer rights in United Arab Emirates
General consumer protections
In the UAE, consumers are entitled to clear terms, transparent pricing and fair treatment from businesses offering products or services.
If you purchase or hold a foreign insurance policy while in the UAE, local consumer protection bodies can advise on rights and complaint routes.
Practical steps if you have a dispute
- First raise the issue with Hastings Direct and keep all correspondence and policy documents.
- If unresolved, contact the UAE consumer protection authority or financial regulator for guidance on cross‑border insurance complaints.
- Consider seeking independent legal advice or using an ombudsman service where available for insurance disputes.
Customer experiences
Positive feedback
Many customers praise competitive pricing, straightforward online quotes and a user-friendly app for policy management.
Some reviewers highlight good customer-service experiences, efficient claims handling and helpful staff.
Negative feedback
Complaints include difficulties with app access, unexpected charges (setup or telematics fees) and occasional abrupt cancellations over documentation issues.
Some customers report delays in contact and confusion over refund amounts; always request written confirmation when cancelling.
Documentation checklist
What to prepare before cancelling
- Policy number and full name of the policyholder.
- Effective cancellation date and reason for cancelling (if requested).
- Evidence of purchase, policy schedule and any correspondence relating to telematics or setup fees.
What to request when you cancel
- Written confirmation of cancellation (email or letter).
- Statement of any refund amount and itemised deduction of fees.
- Record of any claim history affecting refund entitlement.
Common mistakes
Missing confirmation
Failing to get written cancellation confirmation can lead to unwanted renewals or continued billing disputes.
Always request and retain a dated cancellation confirmation from Hastings Direct.
Assuming app cancellation is available
There is no documented separate app-store cancellation route; cancelling via the app or store purchase mechanism is not indicated.
Contact the insurer directly by phone, email or online account rather than relying on app-store cancellation options.
Comparative recap
Quick comparison
| Scenario | How to cancel | Refund | Fees / Notes |
|---|---|---|---|
| Within 14‑day cooling‑off (no claim) | Phone, email, online account or written notice | Pro‑rata refund | No refund if a claim has been made; confirm telematics/setup charges |
| After 14‑day cooling‑off | Phone, email, online account or written notice | Pro‑rata refund minus deductions | Cancellation fee (motor policies up to £45) and non‑refundable charges apply |
| App / platform variation | Contact Hastings Direct directly (no dedicated in‑app cancellation path) | Follow the same refund rules above | Confirm any platform‑related charges; app-store cancellation is not documented |
After cancelling
Next steps
Keep the cancellation confirmation and any refund correspondence for your records.
If you need replacement cover in the UAE, contact local insurers or brokers who operate in AED and are regulated locally.
Helpful links
Address
Mailing address
Conquest House
Collington Avenue
Bexhill‑on‑Sea
East Sussex TN39 3LW
How to use the address
Use this address for written notices or postal correspondence where required by your policy terms.
Always include your policy number and contact details to ensure the insurer can process your request promptly.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.