Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Hostplus service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Hostplus: Easy Method
What is Hostplus
Overview
Hostplus is an Australian superannuation fund that provides retirement savings, insurance cover and related services to members. It offers the Hostplus Personal Super Plan and other fund products under Australian regulation.
Scope for UAE residents
Hostplus is primarily regulated in Australia and operates under Australian superannuation rules. UAE residents considering Hostplus should check cross-border eligibility, tax and withdrawal rules before joining.
How to cancel Hostplus
Preferred method: Member Online
Using Member Online is the fastest and most efficient way to cancel insurance or membership. It lets you submit requests and view confirmation electronically.
Other accepted methods
- By phone - call Hostplus member services to request cancellation and confirm any next steps.
- By post or email - send a signed cancellation request or completed form to Hostplus at their postal address or official contact email.
- App purchases - there are no separate cancellation procedures for App Store, Google Play or web-specific purchases; Hostplus may suspend or terminate app access at any time. See Hostplus app terms: Hostplus App Terms of Use.
What happens when you cancel
Access and account status
Once your cancellation is processed, your insurance cover will stop from the effective date provided by Hostplus. Access to some online services may be restricted or removed.
Renewals and ongoing charges
Automatic renewals and ongoing premiums will cease for the cancelled cover. Verify any final charges and effective cancellation date with Hostplus to avoid unexpected debits.
Data and record retention
Hostplus will retain member records as required by law. You can request confirmation of record retention or copies of your account statements before cancellation is final.
Will I get a refund?
Cooling-off rights
A 14-day cooling-off period applies only to certain plan types such as the Hostplus Personal Super Plan. You can cancel within that period if the account does not meet your needs.
Exceptions and general refunds
- The cooling-off period starts from the earlier of receiving confirmation of membership or five days after your application is accepted (for applicable plans).
- There is no general right to a 14-day refund for in-app purchases or other services; refunds appear limited to the specific cooling-off terms of eligible plans.
- For disputed refunds or complex cases, contact Hostplus member services for assessment of any eligible reimbursements.
Hostplus plans and pricing
Pricing availability
Public pricing for Hostplus products in AED (United Arab Emirates) was not found. Hostplus publishes fees and product details in AUD for Australian members.
How to get pricing
Contact Hostplus directly for pricing, fees and product details relevant to your circumstances and country of residence.
| Plan | Price (AED) | Notes |
|---|---|---|
| Hostplus Personal Super Plan | Contact for pricing | 14-day cooling-off may apply for eligible members. Fees not published in AED. |
| Other Hostplus plans and insurance | Contact for pricing | Fees and pricing are provided in AUD on request; contact Hostplus for a tailored quote. |
Your consumer rights in United Arab Emirates
UAE consumer protection framework
The UAE has consumer protection provisions under its national framework that cover unfair practices and misleading information. Relevant guidance is available on the UAE government consumer pages.
Cross-border limits and jurisdiction
- Hostplus is an Australian superannuation fund; UAE consumer protection laws may have limited application for cross-border financial services.
- If you are based in the UAE, obtain local legal or financial advice about enforceability of rights and dispute resolution mechanisms for foreign financial products.
Official UAE consumer guidance: UAE consumer protection (u.ae).
Customer experiences
Common negative reports
- Users have reported slow or difficult processing of overseas or DASP (Departing Australia Superannuation Payment) requests and delays in communication.
- Trustpilot and forums include reports of long delays when retrieving super benefits and poor responsiveness from support teams.
Balanced perspective
While many online complaints focus on communication and processing times, experiences vary by case and complexity. Contact Hostplus directly to clarify timelines for overseas or special requests.
Documentation checklist
Identity and account details
- Full name and date of birth
- Hostplus member number or policy/account number
- Valid government-issued ID (passport or national ID)
Supporting paperwork
- Signed cancellation request or online confirmation screenshot
- Proof of address if requested
- For benefit claims: death certificate, probate documents or other legal papers as applicable
Common mistakes
Missing or incorrect details
Submitting incomplete member numbers, incorrect names, or unsigned forms delays processing. Double-check details before sending.
Using the wrong channel
Sending a cancellation via an unofficial channel (social media DMs, non-Hostplus email addresses) can slow resolution. Use Member Online, official phone lines or the postal address provided by Hostplus.
Comparative recap
Quick comparison table
| Feature | Hostplus | Typical alternative (industry) |
|---|---|---|
| Cancellation methods | Online (preferred), phone, post/email | Online and phone common; some insurers allow in-app cancellation |
| Refund / cooling-off | 14-day cooling-off for certain plans (e.g., Personal Super Plan) | Cooling-off periods vary; some offer similar rights for new policies |
| Customer service reports | Multiple reports of delays and communication issues | Varies widely; many funds provide faster electronic handling |
After cancelling
Confirmations and final checks
Keep written confirmation of cancellation and any final statements from Hostplus. Verify the effective cancellation date and any final charges or refunds.
Escalation and official support
- If you remain dissatisfied with Hostplus internal handling, members (where in scope) may escalate to the Australian Financial Complaints Authority: AFCA.
- For UAE-specific consumer advice, consult local consumer protection resources: UAE consumer protection (u.ae).
Address
Postal address
HOSTPLUS
Locked Bag 5046 Parramatta NSW 2124
Official website
Visit Hostplus for official forms and contact details: hostplus.com.au.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.