Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Ingenie service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Ingenie: Easy Method
What is Ingenie
Overview
Ingenie is a car insurance brand focused on young drivers that uses telematics (a black box or app) to monitor driving and reward safe behaviour.
The service combines a subscription-style policy with driving feedback to help lower premiums for safer drivers.
Who it is for
Ingenie is typically aimed at younger drivers or those who want a telematics-based policy to demonstrate good driving and reduce costs over time.
Policies may include fitted black boxes; coverage terms and returns depend on the policy length and region of sale.
How to cancel Ingenie
Primary contact methods
To cancel, use the official Ingenie contact options listed on their site.
Accepted methods include your online account, live chat, or calling customer services (see links in “After cancelling”).
Step-by-step cancellation
- Log in to your Ingenie online account and look for a cancellation or policy management option.
- If you prefer real-time help, use the live chat on ingenie.com/contact-us (live chat hours: Mon - Fri 09:00 - 18:00, Sat 09:00 - 13:00).
- Alternatively, call the number shown on the Ingenie contact page and request cancellation; have your policy number ready.
- Ask whether a fitted black box must be returned and whether any collection or return fees apply.
- Request written confirmation of cancellation and any refund calculation.
What happens when you cancel
Access and cover
Once you cancel, your insurance cover ends on the cancellation date specified by Ingenie in their confirmation.
Do not drive unless you have alternative cover in force after cancellation.
Data and device handling
If you have a fitted black box, Ingenie may require its return or charge for removal and the device cost (see fees in refunds section).
Ask how your telematics data will be handled and whether Ingenie retains driving records after cancellation.
Will I get a refund?
Cooling-off period refund
You have a 14-day cooling-off period from purchase if you bought more than one month’s cover.
If you cancel within that 14-day period you are entitled to a full refund of premiums paid.
Refunds outside cooling-off period
- If you cancel after the cooling-off period but before the policy year end, you may receive a refund for any full months remaining, provided no claim has been made.
- Refunds outside the cooling-off period are reduced by any cancellation administration charge and by any black-box removal or device cost - Ingenie may charge up to £105 for a fitted black box and its fitting.
- Always request a written breakdown of the refund calculation and any fees applied.
Ingenie plans and pricing
Pricing availability
No public pricing in AED for Ingenie in the United Arab Emirates (2024/2025) was available at the time of writing.
For an accurate quote, contact Ingenie or an authorised agent directly.
Contact for a quote
| Plan | Price (AED) |
|---|---|
| Ingenie telematics policy | Contact for pricing |
| Other Ingenie options | Contact for pricing |
Your consumer rights in United Arab Emirates
Legal framework
Consumer protection in the UAE is governed by Federal Law No. 15 of 2020 on Consumer Protection.
The law gives consumers rights to remedies when services are defective or do not meet contracted quality.
How to escalate a dispute
- File a complaint with the relevant Department of Economic Development (DED) in the emirate where the service was provided.
- Complaints are generally processed by DED; unresolved disputes may be escalated to the courts. Time limits commonly apply (for example, complaints should be filed within one year from service delivery).
- See the UAE government consumer pages for details: Federal Law No. 15 of 2020 (Consumer Protection).
Customer experiences
Positive feedback
- Many users praise competitive rates, an intuitive website, and helpful tools that reward safe driving.
- Some early reviewers reported notably lower premiums for young drivers and good telematics insights.
Negative feedback
- Recurring complaints cite poor customer service, difficulty contacting support, and slow or unhelpful claim handling.
- Several customers reported issues such as disputed black-box charges, errors after cancellation, and perceived hidden fees or debt collections.
Documentation checklist
Before you call or chat
- Policy number and full name of the policyholder.
- Vehicle registration (license plate) and details of the vehicle insured.
- Proof of ID (passport or Emirates ID) if requested for verification.
After cancellation request
- Written cancellation confirmation from Ingenie showing the cancellation date.
- Refund calculation and details of any fees or black-box charges.
- Instructions for returning or arranging collection of a fitted black box (if applicable).
Common mistakes
Timing errors
Many customers assume they can cancel any time without cost; cancelling after the cooling-off period often incurs fees or reduces refunds.
Always verify cooling-off eligibility immediately after purchase to avoid surprises.
Black-box and data assumptions
Some policyholders forget to ask about black-box return or removal costs and later face unexpected charges.
Also check whether telematics data or penalties applied during the policy could affect refunds or cancellation eligibility.
Comparative recap
Feature comparison
| Feature | Ingenie | Typical non-telematics insurer |
|---|---|---|
| Telematics monitoring | Yes - black box or app to monitor driving | No - prices based on declared risk and history |
| Cooling-off period | 14 days if policy >1 month | Often 14 days (check insurer terms) |
| Refunds on mid-term cancellation | Possible for full months remaining, minus fees and device charges | Possible for unused periods, varies by insurer and fees |
| Customer service experience | Mixed - good digital tools but some complaints on support | Varies widely - some offer strong local support |
After cancelling
Next steps
Keep the written cancellation confirmation and refund breakdown for your records.
Arrange replacement insurance before driving if required and confirm any vehicle telematics removal actions.
Helpful links
- Ingenie - Contact and support
- UAE Federal Law No. 15 of 2020 - Consumer Protection
- For emirate-level disputes, contact your local Department of Economic Development (search the DED site for your emirate).
Address
Data protection and correspondence
FAO The Data Protection Officer
A‑Plan Insurance, 2 Des Roches Square, Witney, OX28 4LE
Notes
If you are cancelling from the United Arab Emirates, confirm with Ingenie or an authorised agent how UK-based addresses and terms apply to your policy.
Always retain copies of correspondence and escalation records in case you need to pursue a formal complaint with the DED or through legal channels.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.