Cancel LEMONADE online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Lemonade service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Lemonade: Easy Method
What is Lemonade
Overview
Lemonade is an insurance company that offers renters, homeowners, and pet insurance through a digital-first platform and mobile apps. It emphasizes quick quotes, app-based management, and automated assistance for everyday tasks.
How it operates
The service uses an app and website to sell and manage policies and processes cancellations and refunds according to its policy terms. Contact and support are available by app chat, email, and phone.
How to cancel Lemonade
Cancellation methods
- Mobile app (iOS/Android): Open the app, go to Account / Policy Status, follow the cancel policy flow or chat with the Maya bot to initiate cancellation. Expect an email confirmation once processed.
- Website: Log in at Lemonade, go to Account Settings → Policy Status → Cancel Policy and follow the steps. A confirmation email is typically sent after cancellation.
- Email: Send a cancellation request with your policy number and personal details to help@lemonade.com and ask for written confirmation.
- Phone: Call Lemonade at 1‑844‑733‑8666 (US hours published) to verify your identity and request cancellation; request an email confirmation of the cancellation.
- Auto-renewal link: Some customers use a direct account link to cancel auto-renewal for their policy number in account settings; if unsure, contact support for the correct URL.
Steps to prepare
- Have your policy number, full name, date of birth, and the email used on the account ready.
- Request and save the cancellation confirmation email and any refund details.
What happens when you cancel
Policy access and end date
On cancellation, your policy stops covering new incidents from the cancellation effective date specified by Lemonade. Coverage for events before that date remains subject to the policy terms.
Renewals and charges
Auto-renewal should stop after a successful cancellation request. Always confirm in writing that renewal has been cancelled to avoid future charges.
Data and documents
After cancellation, keep copies of your policy documents, cancellation confirmation, and any related emails for at least the period required by local regulations.
Will I get a refund?
Standard refund policy
- Lemonade refunds the unused portion of paid premium, prorated from the cancellation date onward.
- Refunds are typically processed promptly; in some regions (e.g., UK/NL) refunds are returned within 3 - 5 working days.
Exceptions and timing
- Refund timing can vary by payment method, bank processing times, and local rules; allow additional days for bank clearing.
- Refunds may be adjusted for outstanding claims or fees if specified in your policy terms - confirm any exceptions in writing when you cancel.
Lemonade plans and pricing
Pricing availability
No verified AED pricing for Lemonade plans in the United Arab Emirates was found in publicly available sources for 2024/2025.
How to get a quote
Contact Lemonade directly to request localized pricing and a quote in AED, or obtain a rate via the Lemonade website or app for your region.
| Plan | Pricing (AED) |
|---|---|
| All Lemonade plans (renters, homeowners, pet) | Contact Lemonade for localized AED pricing - visit lemonade.com or email help@lemonade.com |
Your consumer rights in United Arab Emirates
Cooling-off period
Under UAE consumer protection rules, insurance purchases commonly include a cooling-off period (often 14 days) during which consumers can cancel for a full refund unless local rules state otherwise.
However, Lemonade’s publicly available international terms do not explicitly state a UAE-specific 14-day policy; local regulations may override general terms.
Regulators and where to check
For authoritative guidance on cancellation rights and disputes, consult the Central Bank of the UAE, which regulates insurance in the UAE.
Official regulator site: centralbank.ae.
Customer experiences
Positive points reported
- Users appreciate the convenience of app-based management and straightforward cancellation options via app, website, email, or phone.
- Many customers report receiving prorated refunds when cancellations are processed correctly.
Negative reports and common complaints
- Some users have reported delays with automated chat (Maya) and longer waits for human support or for refunds to clear.
- Complaints include discrepancies in prorated refund amounts, auto-renewal issues, and dissatisfaction with claims handling in some cases.
Documentation checklist
What to include in your request
- Policy number and full name as shown on the policy.
- Email address and phone number associated with the account.
- Preferred cancellation effective date and reason (optional but helpful).
Proof and confirmation
- Save the cancellation confirmation email or screenshot from the app/website.
- If you expect a refund, keep bank statements or payment receipts to verify receipt of funds.
Common mistakes
Missing confirmation
Failing to request and save written cancellation confirmation is a frequent mistake. Without confirmation, proving cancellation later can be difficult.
Always ask for and store the confirmation email or a screenshot from the app.
Timing and auto-renewal
Assuming cancellation is immediate without verifying the effective date can lead to unexpected charges. Check whether cancellation applies immediately or at the next billing cycle.
Also verify that auto-renewal has been disabled after cancellation to avoid double charges.
Comparative recap
Quick feature comparison
| Feature | Lemonade (what to expect) | Typical UAE insurer |
|---|---|---|
| How to cancel | App, website, email, phone; app chat (Maya) often used. | Often requires phone or email; some local insurers also provide online cancellation. |
| Refunds | Prorated unused premium refunded from cancellation date; timing varies by region. | Prorated refunds common; processing times depend on insurer and local rules. |
| Pricing transparency | Online quotes and digital management; AED pricing may require direct contact. | Local insurers typically provide AED quotes through brokers, agents, or websites. |
| Customer support | Digital-first (app and bot) with phone and email support; mixed user feedback on response times. | Many local insurers offer agent support and regulated local offices; response quality varies. |
After cancelling
What to expect next
Expect an email confirmation that states the effective cancellation date and any refund amount. Keep this confirmation for your records.
If you do not receive confirmation within a few days, follow up by email or phone and reference your original request.
Useful links and contacts
- Lemonade main site: lemonade.com
- Lemonade policy information: lemonade.com/policy-two
- Regulator (Central Bank of UAE): centralbank.ae
- Email support: help@lemonade.com
- Phone (US support number): 1‑844‑733‑8666
Address
Corporate address
Lemonade, Inc. - 5 Crosby Street, New York, NY 10013, United States.
Customer service
Email: help@lemonade.com.
Phone: 1‑844‑733‑8666 (confirm local support hours on the Lemonade website).
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.