Postclic unlimited subscription: promo at AED 3.83 for 48h with a mandatory first month at AED 208.25, then AED 208.25 per month without commitment
Cancel MARSHMALLOW
in 30 seconds only!
Cancellation service #1 in UAE
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Marshmallow service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Marshmallow: Easy Method
What is Marshmallow
Overview
Marshmallow is an insurance provider that offers subscription-style car insurance, with a focus on expatriates and customers who may face difficulty getting cover elsewhere.
The company uses an online-first model (app and web) and aims to simplify quotes, changes and cancellations through digital channels.
Where it operates
Marshmallow is based in the UK and provides policies to drivers; its customer service and policy terms follow Marshmallow's published processes.
If you reside in the United Arab Emirates, confirm any cover or regulatory requirements locally before buying or cancelling international policies.
How to cancel Marshmallow
Cancel via the Marshmallow app or web
- Log into the Marshmallow app or web account and open your policy.
- Tap or click Manage, scroll to Renewal Information, then tap "Cancel your policy".
- Follow the on‑screen prompts to confirm cancellation.
Cancel via customer support
- Use Marshmallow Live Chat for assistance if you hit a problem or prefer agent help.
- If chat cannot resolve the request immediately, ask for confirmation of the cancellation request and any reference number.
- There is no separate process for App Store vs Google Play vs Web - cancellation is handled in the app or via live chat regardless of platform.
What happens when you cancel
Policy access and cover
Once cancellation is confirmed, your insurance cover ends on the cancellation date specified by Marshmallow or on the date you requested, subject to the insurer's confirmation.
Keep a copy of the cancellation confirmation for your records and to prove cover end dates if needed.
Data and renewal
Marshmallow will retain policy data as required by its data-retention and regulatory obligations; check the privacy policy for details on how long information is kept.
If you plan to renew or switch providers, obtain proof of previous cover and note any renewal offers or changes in premium you were offered before cancelling.
Will I get a refund?
How refunds are calculated
Refunds are calculated on a pro‑rata basis: you pay only for the time you were covered and the unused premium is refunded.
Refunds are typically issued to the card on file and may take 5 - 10 working days to appear in your account.
Fees and exceptions
- If you cancel within 14 days there is an administration fee of £30 (or £45 for "Move" plans).
- After the 14‑day period, cancellation fees can range from £60 to £125 depending on plan and when you cancel.
- These fees and timings are set out in Marshmallow help articles; for details see Marshmallow's refund and cancellation pages.
Marshmallow plans and pricing
Retail marshmallow product pricing (UAE)
| Product | Price (AED) | Period | Features |
|---|---|---|---|
| Marshmallow Fluff 213g | AED 22.00 | One-time | Marshmallow creme spread |
| Nom Noms Original Mini Marshmallow 300g | AED 13.79 | One-time | Mini marshmallows ultralight |
| Erko Mallow Plus Twist Stick 25g×24 | AED 18.79 | One-time | Twist marshmallow sticks, pack of 24 |
| Marsh N Mallow Galactic Gourmet 80g | AED 42.50 | One-time | Gourmet flavored marshmallows |
| Twist Mallow Marshmallow 500g | AED 22.79 | One-time | Large 500g bag for roasting or baking |
| Campfire Mini Marshmallow 150g | AED 9.45 | One-time | Halal-certified mini marshmallows |
| Crunchy Freeze‑Dried Marshmallow 50g | AED 15.00 | One-time | Freeze-dried crunchy marshmallow bites |
Notes on insurance pricing
The above table lists retail edible marshmallow product prices observed in UAE stores; Marshmallow the insurer publishes pricing and premiums separately on its website.
For policy pricing, get a quote in the Marshmallow app or web portal before purchasing, as insurance premiums depend on individual risk and policy details.
Your consumer rights in United Arab Emirates
General consumer protections
Consumers in the UAE are entitled to clear, accurate information about products and services and to fair treatment from businesses under UAE consumer-protection principles.
Always read your policy wording carefully; your contract terms govern cancellation rights, fees and refunds.
What to do if you have a dispute
- Raise the issue first with Marshmallow's Complaints Team and request a formal response and timeline.
- If unresolved, escalate through Marshmallow's complaint procedures and keep written records of all communications.
- If local regulatory escalation is needed, contact the appropriate UAE regulator or consumer protection authority for guidance on insurance disputes.
Customer experiences
Positive feedback
Many customers praise individual Marshmallow agents for being helpful and efficient, and some users report a smooth app experience and competitive initial pricing.
Where service runs well, customers highlight speed of digital interactions and clarity of basic policy management tasks.
Negative feedback
Some reviewers report significant year‑on‑year increases at renewal without clear justification, which can be frustrating and costly.
Other complaints include long wait times or circular live chat experiences, and occasional reports of abrupt or poorly explained cancellations.
Documentation checklist
Before you cancel
- Policy number and the registered email address or account login details.
- Payment card details used for the policy (for refund verification).
- Vehicle registration and proof of identity (if requested by the insurer).
After you request cancellation
- Save the cancellation confirmation or reference number from the app or chat.
- Keep any correspondence about refund amounts and the expected refund date.
Common mistakes
Not saving cancellation proof
Customers sometimes fail to save the cancellation confirmation or reference number, making it harder to challenge later disputes.
Always capture a screenshot or download the confirmation email immediately after cancelling.
Assuming automatic refunds or timings
Expect delays: refunds are pro‑rata but administration fees may apply and refunds can take 5 - 10 working days to reach the original card.
Check whether your plan has special fees (for example "Move" plans) and confirm the net refund amount with Marshmallow.
Comparative recap
Quick comparison of cancellation methods
| Method | Speed | Ease | Refund handling |
|---|---|---|---|
| App / Web (self-service) | Fast - immediate flow and confirmation | High - preferred, simplest route | Pro‑rata refund; issued to card on file |
| Live Chat | Variable - depends on wait time and agent availability | Moderate - useful if you need help | Agent confirms refund; same pro‑rata rules apply |
| Phone (if available) | Varies - Marshmallow emphasises digital channels | Low - may not be supported and can be slower | Handled by agent; obtain reference for the refund |
Key takeaways
- Use the app/web for the fastest cancellation and documented confirmation.
- Expect pro‑rata refunds, but factor in administrative fees depending on timing and plan.
- Keep evidence of all communications if you need to escalate a dispute.
After cancelling
Follow-up actions
Check for a cancellation confirmation email or in‑app notification and note the cancellation date and refund amount.
Monitor your card statement for the refund; contact your bank if the refund is late after the expected 5 - 10 working days.
Helpful official links
- How to cancel your policy (Marshmallow)
- Refunds after cancelling (Marshmallow)
- Cancellation fees and refund FAQ (Marshmallow Help)
Address
Complaints and postal correspondence
Complaints Team, 66 City Road, EC1Y 1BD.
If you need to escalate a complaint, send a clear summary, copies of your policy number and all relevant communications to this address.
Contact tips
For fastest resolution use the app or live chat first; use the postal address for formal complaints or where the insurer requests written records.
Keep copies of everything you send and request a written acknowledgment of receipt from Marshmallow.