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Cancel METLIFE
in 30 seconds only!
Cancellation service #1 in UAE
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Metlife service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Metlife: Easy Method
What is Metlife
Overview
MetLife is a global insurance and employee benefits company that offers life, health, accident, and investment-linked products. It provides individual and group solutions tailored to personal and corporate needs.
MetLife in the UAE
MetLife operates in the Gulf region and serves customers in the United Arab Emirates through local distribution partners and its Gulf customer service centre. Policies follow UAE regulatory requirements.
How to cancel Metlife
Online via myMetLife portal
- Log in to your myMetLife account.
- Open the “I want to…” dropdown, select “Request Policy Change”, then choose “Policy Cancellation Request”.
- For policies with surrender value choose “Full Surrender Request”.
- For policies without surrender value you may stop premium payments and allow the policy to lapse.
- Cancel any auto-debit instruction separately with your bank or MetLife if applicable.
Email and distributor channels
- Send a cancellation request from your registered email, attaching a valid ID copy and the policy contract to CustomerServices.Gulf@metlife.com.
- If the policy was sold through a bank or distributor (e.g., Citi), contact that distributor to confirm their cancellation process and refund rules.
- For Citi-distributed products (Salary Protect / Family Protection): cancel within the 30-day free-look for a full refund; after that termination is allowed but typically no refund.
What happens when you cancel
Policy status and coverage
Coverage ends from the cancellation effective date specified by MetLife or on lapse if premiums stop and the policy has no surrender value. Claims submitted after termination are unlikely to be accepted.
Data, payments and auto-debit
MetLife will process termination and any eligible refunds; you should cancel auto-debit mandates separately with your bank. Keep copies of all communications and confirmations.
Will I get a refund?
Free-look period refunds
- Policyholders have a 30-calendar-day free-look from the Policy Effective Date to cancel and receive a refund, subject to plan terms.
- Non-unit-linked plans: full premium refund if no claim has been paid.
- Unit-linked plans: premium refunded without interest and may be reduced by investment losses; no refund if a claim was paid.
Other refund rules and exceptions
- Citi-distributed Salary Protect / Family Protection: refund if cancelled within 30 days; after 30 days there is generally no refund because these plans have no cash value.
- Term-life and many pure protection plans: typically no surrender value and no refund after the free-look period.
- If VAT was charged on premiums, both premium and VAT will be refunded when applicable; if VAT was not charged initially, no VAT refund applies.
Metlife plans and pricing
Plan overview
MetLife offers a mix of protection, investment-linked, and group/employee benefit plans in the UAE. Specific benefits and terms vary by product and distribution channel.
Pricing information
Pricing depends on product type, age, coverage amount, medical underwriting and distribution channel. Contact MetLife for a personalised quote.
| Plan type | Typical pricing | Notes |
|---|---|---|
| Term life / Protection | Contact for pricing | Pricing based on age, sum assured and underwriting |
| Unit-linked / Investment | Contact for pricing | Premiums split between protection and investments |
| Group / Employee benefits | Contact for pricing | Often negotiated with employers or banks |
Your consumer rights in United Arab Emirates
Free-look, refunds and grace periods
Policyholders have a 30-calendar-day free-look to cancel and claim a refund subject to plan terms and any claims paid. A typical premium grace period is 30 days; some life/investment solutions may allow up to 90 days.
Complaints and recourse
If cancellation or refund issues persist, you can escalate complaints to the UAE Insurance Authority’s Customer Happiness Center. Retain all correspondence and policy documents when filing a complaint.
Customer experiences
Positive feedback
Customers report professional and clear service in some cases; specific representatives (for example Ms. Laila Mohammed) have been praised for helpful communication on health policies.
Negative feedback
Other customers report poor service, refund delays, or disputes over product disclosures and investment performance. Complaints include allegations of misleading sale practices and unresolved refund issues.
Documentation checklist
Required documents
- Cancellation request sent from the registered policy email address.
- Valid government-issued ID (copy) of the policyholder.
- Policy contract or policy number and any proof of payment.
Optional / supporting documents
- Bank statements showing premium debits (if contesting automatic deductions).
- Any written communication with the agent, distributor or MetLife about the sale or cancellation.
- Medical reports or claim details if relevant to refund eligibility.
Common mistakes
Not cancelling auto-debit
Many customers forget to cancel bank auto-debit instructions after requesting policy cancellation. This can result in further premiums being withdrawn and complicate refund claims.
Misunderstanding surrender value and free-look
Some policyholders assume all policies have cash value. Term and protection-only plans often have zero surrender value after the free-look. Always confirm surrender value before relying on refunds.
Comparative recap
At-a-glance comparison
| Method | Refund possible within free-look | How to submit | Typical timeframe |
|---|---|---|---|
| myMetLife portal | Yes (subject to plan terms) | Log in → “I want to…” → Request Policy Change → Policy Cancellation Request | Varies; expect several business days to process |
| Email (registered) | Yes (subject to plan terms) | Send request from registered email with ID and policy contract to CustomerServices.Gulf@metlife.com | Varies; allow time for verification |
| Distributor (e.g., Citi) | Yes if within 30-day free-look; otherwise usually no | Contact the distributing bank or agent directly | Depends on distributor processes |
| Stop premium / let lapse | No refund (if no surrender value) | Cease premium payments; confirm lapse conditions | Policy lapses after grace period if unpaid |
After cancelling
Next steps
Keep written confirmation of cancellation and any refund details. Check your bank statements to confirm any refunded premiums and VAT if applicable.
Useful links and contacts
Official MetLife site: https://www.metlife.com/.
UAE Insurance Authority (for complaints): https://www.ia.gov.ae/en.
Address
Mailing address
P.O. Box 371916 Dubai - U.A.E.
Customer service email
Send cancellation requests from your registered email with ID and policy contract to: CustomerServices.Gulf@metlife.com.