Cancel MORE THAN online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the More Than service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation More Than: Easy Method
What is More Than
Overview
More Than is an insurance provider offering products such as home and pet insurance designed to protect policyholders against common risks.
The brand is part of established insurance operations and issues policies, renewal notices, and customer communications to policyholders.
Who this guide is for
This guide is for customers in the United Arab Emirates who want to cancel a More Than insurance policy or related subscription.
It explains cancellation methods, likely outcomes, documentation to prepare, and your consumer rights in the UAE.
How to cancel More Than
Primary methods
- Post: Preferred for a formal, auditable request - send a signed cancellation letter to the insurer's postal address.
- Phone or email/contact form: Use the customer service phone number or the official contact form to request cancellation and ask for written confirmation.
Step-by-step cancellation (recommended)
- 1. Locate your policy number and personal ID details from your policy documents.
- 2. Draft a signed cancellation letter stating policy number, full name, contact details, and requested cancellation date.
- 3. Send the letter by recorded/postal service to the insurer (keep proof of postage).
- 4. Follow up by phone or the insurer's contact form and request written acknowledgement of receipt and effective cancellation date.
What happens when you cancel
Policy status and coverage
Cancellation typically stops future renewals or premium collection from the effective cancellation date specified by the insurer.
For many policies, cover remains in force until the end of the paid period unless the insurer agrees an earlier date.
Data and records
The insurer will retain your policy and contact records as required by internal policy and applicable law.
Always request a written confirmation that your policy has been cancelled and note any reference number for later enquiries.
Will I get a refund?
General refund position
Refund eligibility depends on the product and where it was purchased. Many More Than - related services do not guarantee refunds for payments already made.
If the insurer has delivered the service for the paid period, refunds may not be offered except where contract terms or local law require it.
Exceptions and platform purchases
- MoreThanHealth-type memberships: some products include a 14‑day right to cancel from the contract date - refunds may apply within that window.
- If you bought a subscription through Apple App Store or Google Play, request refunds through Apple/Google; those platforms evaluate refund requests (short time limits apply).
More Than plans and pricing
Pricing summary
No verified AED pricing for More Than plans for 2024/2025 was found for UAE customers.
Please contact More Than or your broker for up-to-date quotes and local pricing in AED.
Contact for rates
| Plan | Price (AED) | Notes |
|---|---|---|
| Home insurance / Pet insurance / Other | Contact for pricing | Pricing varies by cover, location, and risk. Request a personalised quote. |
Your consumer rights in United Arab Emirates
General consumer protections
UAE consumer protection requires fair treatment, clear contract terms, and transparent commercial practices.
Enforcement and interpretation can vary by retailer and service type; keep records of communications and proof of contracts.
Platform and app-store purchases
- Apple: consumers can request refunds shortly after accidental or unwanted purchases (typically within 24 - 48 hours); Apple evaluates requests case-by-case.
- Google Play: refund windows can be short (48 hours) or subject to developer/Google policy; case-by-case assessment is common.
Customer experiences
Positive feedback
Some third-party app/product listings unrelated to More Than report strong usability and automation benefits; note these may pertain to different vendors.
Always confirm product identity before relying on third-party reviews.
Negative and cautionary feedback
Consumers in the UAE report concerns about review-platform integrity and inconsistent return practices among some retailers.
Be cautious of advertised “14‑day” returns that may have conditions (for example, unopened goods only) and always request written confirmation of cancellation and refund policies.
Documentation checklist
Documents to prepare
- Policy number and a copy of the policy schedule or certificate.
- Proof of identity (passport, Emirates ID or national ID as applicable).
- Proof of payment or bank statements showing premium payments.
- Signed cancellation letter with your contact details and requested cancellation date.
Proof and follow-up
- Send post by recorded delivery and retain proof of postage.
- Keep any email confirmations and call reference numbers for your records.
Common mistakes
Assuming deleting an app cancels cover
Deleting an insurer’s app or account app from your device does not cancel a policy or stop billing if the subscription was set up through an app store.
Always cancel subscriptions through the insurer or the store where you purchased the subscription.
Failing to obtain written confirmation
Not requesting a written acknowledgement can leave you without proof that cancellation was accepted or when it takes effect.
Always ask for a cancellation reference and save all correspondence and postage receipts.
Comparative recap
Quick method comparison
| Method | How to cancel | Refund likelihood | Notes |
|---|---|---|---|
| Post (recommended) | Send signed cancellation letter to insurer address and keep proof. | Varies by product; request written confirmation. | Formal and auditable; best for disputes. |
| Phone / contact form | Call customer service or submit contact form online and request written confirmation. | Varies; faster acknowledgement possible. | Good for quicker queries; follow up in writing. |
| App Store / Google Play | Cancel via Apple ID or Google Play account settings if purchased there. | Platform refunds possible within short windows. | Deleting the app does not cancel the subscription. |
After cancelling
What to check
Confirm the cancellation effective date, keep any confirmation number, and verify any remaining cover or next premium obligations.
Check bank statements to ensure no further unauthorised charges occur after the confirmed cancellation date.
Helpful official links
- More Than official website
- Apple Support (purchase/refund requests)
- Google Play Help (refunds and subscriptions)
Address
Official postal address
Royal And Sun Alliance Insurance plc
PO Box 255 Wymondham, England NR18 8DP, United Kingdom
How to address your cancellation
Include your full name, policy number, contact details, and a clear statement that you wish to cancel the policy.
Sign and date the letter, send by recorded post, and retain proof for your records.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.