Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Navi service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Navi: Easy Method
What is Navi
Overview
Navi is a provider of insurance and subscription-based services that aims to simplify access to health and related policies, typically through web and mobile apps.
Services relevant in UAE
Depending on the product, access may be via the Navi website or mobile apps (Apple App Store / Google Play). Cancellation and support processes vary by purchase channel.
How to cancel Navi
Cancel via Apple App Store
- Open the Apple App Store on your iPhone or iPad and go to your profile.
- Tap "Manage App Subscriptions" / "Subscriptions", find the Navi subscription and select "Cancel".
- Canceling in the App Store terminates future Premium Services charges from Apple; Apple handles any app-store refunds.
Cancel via Google Play
- Open the Google Play Store app, tap the profile icon and choose "Payments & subscriptions" > "Subscriptions".
- Find the Navi subscription and tap "Cancel subscription".
- Google manages billing and any Google Play refund requests for purchases made through Play.
Cancel via Navi website or app
- Sign in at https://navi.com/ and go to Support Center or Account/App settings.
- Follow the account deactivation or cancellation flow; deactivating your account typically ends the service.
- If available, use in-app settings to cancel to ensure the provider records your request.
Cancel by email, phone or post (insurance policies)
- Prepare your policy number, full name, contact details and a clear reason for cancellation.
- Send the cancellation request via the channel listed in your policy documents (email/phone/post); request written confirmation.
- Keep copies of all communications and confirmation references for follow-up or disputes.
What happens when you cancel
Access and service end date
Cancellation stops future billings but the exact end date depends on purchase channel and billing cycle.
For store subscriptions (Apple/Google), service typically continues until the end of the paid period unless stores specify otherwise.
Renewal and future charges
Once canceled, automatic renewals should stop; verify your subscription status in the App Store / Google Play / Navi account.
Check bank or card statements after cancellation to confirm no further charges occur.
Data and account information
Cancelling a subscription may not delete your account or personal data; check Navi’s account settings or privacy policy for data removal steps.
Request account deletion explicitly if you want Navi to remove personal data per their privacy procedures.
Will I get a refund?
Navi's stated policy
Navi’s terms (Jan 25, 2025) state that refunds are generally not provided and the company disclaims liability to refund amounts already paid where permitted by law.
Cancellation stops future charges but does not guarantee reimbursement for prior payments under Navi’s terms.
Exceptions and App Store refunds
- If you purchased through Apple or Google, any refund requests for the purchase price or warranty concerns must generally be requested through the respective store support channels.
- In some jurisdictions consumer protection law or exceptional circumstances (e.g., defective product/service) may create rights to redress - these are handled case-by-case.
How to request a refund
- For Apple: request via Apple Support / report a problem in your purchase history.
- For Google Play: request via Google Play Help > Order history > Report a problem.
- For direct purchases, submit a written refund request to Navi support and keep copies of all correspondence.
Navi plans and pricing
Pricing availability
No publicly available exact AED pricing for Navi products (2024 - 2025) was found in provided sources.
Contact Navi directly or check the official website for current UAE pricing and plan details.
Contact for current prices
| Plan | Price (AED) | Notes |
|---|---|---|
| Individual plan | Contact for pricing | No public AED pricing found for 2024 - 2025 |
| Family plan | Contact for pricing | Contact Navi for UAE-specific offers |
| Premium / App subscription | Contact for pricing | App-store prices may vary by country and platform |
Your consumer rights in United Arab Emirates
Key consumer protections
UAE consumer protection rules give consumers the right to clear information, fair dealing and remedies for defective or misrepresented goods and services.
Navi’s terms do not clearly state a 14-day cooling-off period; refunds are generally not promised in their terms.
How to escalate a complaint in UAE
- Contact Navi support first and keep written records of your request and any responses.
- If unresolved, file a complaint with the UAE Ministry of Economy Consumer Protection department or the relevant emirate-level Department of Economy and Tourism.
- Useful official links: UAE Ministry of Economy and your local emirate economy/tourism authority (e.g., Dubai).
Customer experiences
Positive feedback
Some customers report professional support, quick dispatch of physical items (e.g., SD cards), timely delivery and helpful installation guidance.
Positive reviews highlight responsive support and on-time fulfilment in certain regions.
Negative feedback
Other reviewers raise serious concerns: missing tracking numbers, poor communication, long delivery times, difficulty obtaining refunds and limited English support in some markets.
Several complaints describe delayed or missing orders and unresponsive customer service on certain store-specific sites.
Documentation checklist
What to prepare before you cancel
- Policy or subscription number, full name and contact details.
- Order confirmation, payment receipts and screenshots of the active subscription.
- Any correspondence with support and a clear written cancellation request.
- Bank/statement entries showing payments, and tracking numbers for shipped items if applicable.
How to keep records
- Save confirmation emails, screenshots and reference numbers.
- Note dates, times and names of any support representatives you speak with.
Common mistakes
Not cancelling in the correct store
Many users forget that app subscriptions bought via Apple or Google must be canceled through the respective store, not only via the app or vendor.
If you cancel only in-app but the store subscription remains active, future charges may continue.
Missing required details or confirmation
Failing to include policy or subscription numbers, or not requesting written confirmation, causes delays and disputes.
Always follow up and keep proof of submission if a cancellation confirmation is not immediately provided.
Comparative recap
Quick comparison
| Method | Where to cancel | Effect on charges | Refund likelihood |
|---|---|---|---|
| Apple App Store | Apple App Store > Manage Subscriptions | Stops future renewals; access usually until period end | Refunds handled by Apple; Navi generally does not provide refunds |
| Google Play | Google Play > Subscriptions | Stops future renewals; access usually until period end | Refunds handled by Google Play support |
| Navi website / app | Account settings or Support Center on navi.com | Ends service per provider terms; verify end date | Generally unlikely under Navi terms; request in writing |
| Email / Phone / Post (insurance) | Channel listed in your policy documents | Depends on policy terms and insurer processing time | Depends on contract and local consumer law; request written confirmation |
After cancelling
What to do immediately
Save the cancellation confirmation and monitor bank/card statements for stray charges for at least one billing cycle.
If charges continue, contact your payment provider and provide cancellation proof to dispute unauthorized renewals.
Helpful official links
- Navi official site: https://navi.com/
- Apple subscriptions help: Manage subscriptions with Apple
- Google Play subscriptions help: Manage subscriptions on Google Play
- UAE Ministry of Economy: https://www.economy.gov.ae/
Address
Registered office
Navi General Insurance Limited, AMR Tech Park, Ground Floor, No. 23 & 24, Hosur Road, Bommanahalli, Bengaluru - 560068, Karnataka, India.
Support and local enquiries
For UAE-specific support or local contact details, check the official Navi website Support Center or your policy documents for country-specific phone numbers and email addresses.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.