cancellation Pets Best: Easy Method

What is Pets Best

Overview

Pets Best is a pet insurance provider that offers plans covering accidents, illnesses, and optional preventive care for dogs and cats.

The company operates subscription-style policies that you can customize by coverage type, reimbursement level, and deductible.

Coverage types

Common plan types include accident-only, accident & illness, and wellness/add-on options for routine care.

Pets Best primarily publishes plan details on its official site; availability and specific terms can vary by location and regulatory environment.

How to cancel Pets Best

By phone

• Call Pets Best customer service at 1‑877‑738‑7237.
• Provide your full name, policy number, pet details, and a clear request to cancel the policy effective on a specified date.
• Request confirmation of cancellation and a reference number for your records.

By email or written request

• Email customercare@petsbest.com with your full name, policy number, pet name, and the date you want the policy to end.
• Keep a copy of the sent email and note any automated or manual replies as proof of your request.
• If you prefer postal mail, send a signed cancellation letter to Pets Best Insurance Services, LLC at the address in the Address section below.

Timing and confirmation

• Ask how long processing will take and whether coverage remains active until the requested end date.
• Follow up if you do not receive written confirmation within a few business days.

What happens when you cancel

Access to benefits

Once cancellation is processed, claims submitted after the policy end date are typically not payable.

Claims submitted before the cancellation effective date are normally handled according to your plan terms.

Policy renewal and records

Automatic renewals should stop after cancellation; confirm this with the insurer so you are not billed again.

Pets Best should retain records per its internal policy and applicable law; request copies of past claims if needed for future care.

Will I get a refund?

Standard refund policy

Refunds depend on Pets Best’s policy terms, your billing cycle, and whether premiums were prepaid.

Some cancellations may be eligible for pro-rated refunds; others (such as lapses or specific short-term policies) may not.

Exceptions and conditions

• Refunds may be reduced by fees or adjustments for claims already paid.
• If you cancel during a free-look period (if offered), you may be entitled to a full refund - verify if this applies to your plan.
• Always ask for a written refund calculation when you request cancellation.

Pets Best plans and pricing

Pricing availability

Pets Best does not publicly list prices specific to the United Arab Emirates (AED) on its official site.

For accurate pricing, you must request a quote directly from Pets Best or an authorized representative.

How to get a quote

• Contact Pets Best via phone at 1‑877‑738‑7237 or email customercare@petsbest.com to request a UAE-specific quote.
• Provide your pet’s species, breed, age, and any pre-existing conditions to receive an accurate estimate.

Your consumer rights in United Arab Emirates

Key protections

Consumers in the UAE have rights to clear contract terms, cancellation information, and fair treatment under UAE consumer protection laws.

Insurance purchases are subject to applicable UAE regulations; you can request policy translations or explanations if needed.

How to escalate complaints

• If you cannot resolve a dispute with Pets Best, you may contact UAE consumer protection authorities via the official government portal: UAE Consumer Protection.
• Keep records of communications, policy documents, and claim decisions to support any formal complaint.

Customer experiences

Positive aspects reported

Customers often note straightforward plan options and responsive phone support as useful features.

Customizable reimbursement settings and add-on wellness plans are commonly cited as benefits.

Common complaints

Some users report delays in processing refunds or disputes over claim eligibility for pre-existing conditions.

International or cross-border coverage questions may require additional clarification and documentation.

Documentation checklist

Required information

• Policy number and full name of the policyholder.
• Pet’s name, species, breed, and date of birth.
• Requested cancellation effective date and reason (if required).

Helpful supporting documents

• Copies of recent invoices or claims you expect to be processed before cancellation.
• Proof of payment for prepaid premiums if you are requesting a refund.
• Any written correspondence with Pets Best regarding the policy or past claims.

Common mistakes

Missing or incorrect policy number

Submitting a cancellation request without the policy number delays processing and confirmation.

Always verify the policy number from your documents before contacting customer service.

Assuming automatic refunds or immediate cancellations

Do not assume a cancellation request automatically stops billing or triggers a refund.

Get written confirmation that the policy is cancelled, the effective date, and any refund calculation.

Comparative recap

How to read this table

The table below summarizes key factors to consider when cancelling or comparing Pets Best with typical local insurers in the UAE.

Use it as a quick checklist when deciding whether to keep or cancel coverage.

After cancelling

Managing your pet’s healthcare records

Keep copies of vaccination records, vet invoices, and past claim documents for future coverage or care providers.

These documents help if you apply for new insurance or need to demonstrate prior care.

Helpful links and next steps

• Official Pets Best website: https://www.petsbest.com/
• UAE consumer protection information: https://u.ae/en/information-and-services/justice-safety-and-the-law/consumer-protection
• For quotes or policy questions, contact Pets Best at 1‑877‑738‑7237 or email customercare@petsbest.com.

Address

Corporate address

Pets Best Insurance Services, LLC

965 Keller Rd. Altamonte Springs, FL 32714

Contact methods

• Phone: 1‑877‑738‑7237
• Email: customercare@petsbest.com
• Website: https://www.petsbest.com/