Cancel RACV online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Racv service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Racv: Easy Method
What is Racv
Overview
Racv (Royal Automobile Club of Victoria) is an Australian motoring club and insurer offering car, home, travel and roadside assistance services.
It provides membership benefits, insurance products and travel/resort bookings, with online account management through MyRACV and a mobile app.
Who uses Racv
Racv customers include private motorists, homeowners and travellers seeking insurance cover, emergency roadside help and member services.
Although an Australian organisation, this guide explains how to handle Racv cancellations and refunds from the United Arab Emirates.
How to cancel Racv
Online cancellation steps
- Log in to your MyRACV account and look for a "Cancel product" or policy-management option.
- Follow on-screen prompts to select the product and submit the cancellation request.
Other ways to cancel
- RACV App: use the app for car insurance cancellations where available.
- Phone or in person: call the RACV contact centre (13 72 28 from Australia) or visit an RACV store to request cancellation.
- Email or post: send a written request to care@racv.com.au or to the postal address: Level 7, 485 Bourke Street, Melbourne VIC 3000, Australia.
What happens when you cancel
Access and coverage
Cancelling an insurance policy ends future cover from the cancellation date specified by RACV unless otherwise agreed.
For roadside assistance, cover typically stops from the cancellation effective date and any immediate assistance entitlement may cease.
Renewals, records and data
Cancelled products will not renew automatically; you will need to re-enrol if you want cover in future periods.
RACV retains policy and transaction records for business and regulatory purposes; request access or deletion through RACV customer service.
Will I get a refund?
Cooling-off period
RACV offers a 21-day cooling-off period for most new insurance and travel policies.
If you cancel within 21 days and no claim has been made, you are normally entitled to a full refund of premiums paid.
Refunds after cooling-off and exceptions
- Insurance: pro-rata refund on unused premium after cooling-off unless a total-loss or similar claim has been made.
- Roadside assistance: pro-rata refunds may be limited and often only available if no call-outs have been used.
- Club memberships: usually non-refundable mid-term and cancellable at renewal only.
- Travel bookings/resorts/tours: refunds depend on the supplier cancellation window (commonly 2 - 7 days); late cancellations may incur fees or be non-refundable.
Racv plans and pricing
Plan summary
Public pricing for RACV products varies by product, cover level, vehicle, location and customer profile.
If you require exact prices, contact RACV directly or check your MyRACV account for personalised quotes.
Contact for pricing
| Product | Common Cover Levels | Pricing |
|---|---|---|
| Car Insurance | Comprehensive / Third party fire & theft / Third party | Contact for pricing |
| Home Insurance | Building / Contents / Combined | Contact for pricing |
| Roadside Assistance | Member plans / Pay-as-you-go | Contact for pricing |
| Travel Insurance | Single trip / Annual multi-trip | Contact for pricing |
Your consumer rights in United Arab Emirates
General protections
If you are in the UAE, you are protected by local consumer protection regulations which require clear contract terms and fair trading practices.
Companies supplying services to UAE residents should not use misleading clauses and must honour refund entitlements where applicable under local rules.
How to enforce your rights from the UAE
- Raise the issue with RACV first in writing, documenting dates and communications.
- If unresolved, contact UAE consumer protection authorities or the relevant emirate consumer department to lodge a complaint and seek guidance.
- Keep records of payments, policy documents and any correspondence to support your complaint.
Customer experiences
Positive feedback
Some customers report fast and efficient roadside assistance and prompt minor repairs such as tyre changes and chip repairs.
Quick response times for routine call-outs are cited by satisfied members.
Negative feedback
Other customers report slow claims handling, poor communication and unresolved repair work in complex claims.
Complaints also include dissatisfaction with agreed vehicle values, customer service quality and disputed refunds in certain circumstances.
Documentation checklist
What to prepare before cancelling
- Policy or membership number and product name.
- Personal identification (driver licence or passport) and contact details.
- Payment receipts showing premiums paid and dates.
- Evidence of claims (if any) and details of call-outs for roadside assistance.
Additional documents for UAE customers
- Copies of all written communications with RACV (emails, forms, chat transcripts).
- If lodging a complaint locally, include a concise timeline and copies of supporting documents.
Common mistakes
Missing cooling-off window
Example: cancelling after the 21-day cooling-off period and expecting a full refund. After the cooling-off period, refunds are usually pro-rata and subject to claims history.
Poor documentation and late requests
Example: not keeping receipts or failing to record call-out usage for roadside assistance. This can lead to rejected refund requests.
Comparative recap
Quick comparison
| Feature | RACV (typical) | Typical insurer/club |
|---|---|---|
| Cooling-off period | 21 days for most insurance and travel policies | Usually 14 - 30 days depending on provider |
| Refund after cooling-off | Pro-rata for unused premium; exceptions for total-loss claims | Pro-rata common; specific exclusions vary |
| Roadside assistance refunds | Pro-rata only if no call-outs used in many cases | Varies; some providers allow pro-rata, others charge non-refundable fees |
| Membership cancellations | Generally non-refundable mid-term; cancellable at renewal | Mixed - some clubs allow partial refunds, others do not |
After cancelling
Next steps
Confirm the cancellation in writing and request a refund timeline and reference number from RACV support.
Monitor your bank account and follow up if the refund does not arrive within the timeframe provided by RACV.
Helpful official links
- RACV account & membership help
- RACV travel insurance refunds
- RACV travel insurance overcharge refunds
Address
Postal address
Royal Automobile Club of Victoria (RACV) Ltd
Attn: Customer Service, Level 7, 485 Bourke Street, Melbourne VIC 3000, Australia
Support contact
Email: care@racv.com.au
Phone (Australia): 13 72 28
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.