Cancel BOINGO online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Boingo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Boingo: Easy Method
What is Boingo
Service overview
Boingo is a global Wi‑Fi and internet access provider that offers subscription plans for Wi‑Fi access in airports, hotels, and other public locations.
Services are available via Boingo's website, iOS App Store subscriptions, and Google Play, with different purchase and cancellation rules depending on the platform.
How customers use Boingo
Customers connect through Boingo apps or hotspot sign‑in pages and may choose recurring subscriptions or one‑time Wi‑Fi credits.
Billing and account management depend on the purchase channel: Boingo web account, Apple iTunes/App Store, or Google Play.
How to cancel Boingo
Cancel via Boingo website (recommended)
- Sign in to your Boingo account at https://www.boingo.com/.
- Go to Account Settings or Subscriptions and select the cancellation option.
- If subscription is active, contact Boingo support at least five business days before the end of the current period to stop auto‑renewal.
Cancel via mobile stores and other methods
- Apple iOS (iTunes/App Store): Cancel or request changes using Apple’s subscription management - the App Store process applies; Boingo cannot directly cancel iTunes purchases for you.
- Google Play: Manage or cancel subscriptions through your Google Play account; refunds and cancellation requests must be made via Google Play.
- Other methods: You may also contact Boingo by email, phone, or postal mail if specified in your account communications, but online cancellation is the fastest.
What happens when you cancel
Access after cancellation
When you cancel a recurring subscription, access generally continues until the end of the paid subscription period.
Cancellation does not typically result in immediate loss of service unless stated otherwise at purchase.
Renewal and confirmation
To prevent renewal, notify Boingo at least five business days before the period end (for web‑managed subscriptions).
Boingo should send a confirmation email once the cancellation takes effect; keep that confirmation for your records.
Will I get a refund?
Boingo's general refund policy
Boingo generally does not provide refunds after order acceptance because services begin immediately and no prorated refunds are offered.
Cancellation usually only prevents renewal at the next billing cycle; it does not trigger a refund for the current period.
Platform exceptions and how to request refunds
- iOS/App Store purchases: Request refunds or report problems via Apple’s tools (for example, reportaproblem.apple.com or Apple Support guidance).
- Google Play purchases: Use Google Play’s "Report a problem" interface or support pages to request refunds.
- If you believe a service is defective or not as promised, you can also invoke UAE consumer rights (see below).
Boingo plans and pricing
Official AED pricing (App Store)
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Boingo iOS - Monthly | AED 36.99 | Monthly | Unlimited Boingo Wi‑Fi on iOS devices via subscription through the app |
| Boingo iOS - Monthly (lower tier) | AED 29.99 | Monthly | Lower‑tier monthly subscription via the app |
Notes on other pricing
Other Boingo plans on the official website are displayed in USD; official AED equivalents are not provided and are not listed here.
For website or Google Play pricing, check the purchase flow or your local store for exact local charges.
Your consumer rights in United Arab Emirates
Cooling‑off period and statutory rights
Under UAE consumer protection rules (for example, Federal Law No. 24 of 2006 and related regulations), consumers commonly have a 14‑day cooling‑off period for many online purchases.
This right allows cancellation and refund requests for services not rendered as promised within the statutory period.
How this applies to Boingo
- Boingo's "no cancellation after order acceptance" policy may conflict with UAE rights; UAE customers can invoke the 14‑day right where applicable.
- If Boingo refuses a lawful refund, you can escalate to UAE consumer protection authorities such as the Ministry of Economy consumer protection services.
- Official UAE consumer information: UAE Ministry of Economy.
Customer experiences
Positive feedback
Users often praise Boingo for affordability and convenience, especially in specific locations like barracks or airports.
Common compliments include helpful customer service, ease of use, and wide availability of hotspots.
Negative feedback
Many complaints focus on unreliable connections, disconnections, slow speeds, and outages that impact service quality.
Users also report issues with perceived high cost for performance, difficulty obtaining refunds, and billing that continues after cancellation attempts.
Documentation checklist
What to gather before contacting Boingo
- Account email and username used for the subscription.
- Order number or transaction ID from your purchase confirmation.
- Dates: purchase date, billing period start and end, and cancellation request date.
Proofs and evidence
- Copies/screenshots of confirmation emails, receipts, or in‑app purchase records.
- Logs or screenshots showing service outages or failures, if seeking a refund for non‑conforming service.
- Any correspondence with Boingo support and confirmation of cancellation if available.
Common mistakes
Timing and notice errors
Waiting until too close to the period end can cause an extra billing cycle; web‑managed subscriptions require at least five business days' notice to stop auto‑renewal.
Failing to obtain and keep a cancellation confirmation email leaves you with less proof if billing continues.
Using the wrong channel
Attempting to cancel an App Store purchase directly through Boingo instead of via Apple will usually fail; use the original purchase channel.
Similarly, Google Play subscriptions and refunds must be handled through Google Play, not Boingo’s web support.
Comparative recap
Quick comparison of purchase channels
| Platform | Price (AED) | Cancellation rule | Refund route |
|---|---|---|---|
| Boingo Website / Web | Prices listed in USD on site - contact for local pricing | No cancellation after order acceptance; stop auto‑renewal by contacting Boingo ≥5 business days before period end | Request through Boingo support; may be limited (see UAE rights) |
| App Store (Apple iOS) | AED 36.99 (monthly) / AED 29.99 (monthly lower tier) | Manage and cancel via Apple; App Store rules apply (Boingo’s 5‑day rule does not apply to iTunes purchases) | Request via Apple’s report or support tools (e.g., reportaproblem.apple.com) |
| Google Play (Android) | Pricing shown in Google Play (check local store) | Manage and cancel via Google Play; Boingo web 5‑day rule applies only to web‑managed subscriptions | Request refunds via Google Play support and "Report a problem" |
After cancelling
What to monitor
Keep the cancellation confirmation email and check your bank or card statements for any unexpected charges after cancellation.
If you are billed after cancellation, contact Boingo support immediately and provide documentation.
Useful official links
- Boingo official site and support: https://www.boingo.com/
- Apple report a problem / support: https://reportaproblem.apple.com/ and Apple subscription support
- Google Play support (refunds & cancellations): Google Play subscriptions & refunds
- UAE consumer protection (Ministry of Economy): https://www.economy.gov.ae/
Address
Official company address
Concourse Communications UK, Ltd., trading as Boingo
Building 3, 566 Chiswick High Road, London W4 5YA, United Kingdom
Support contacts
For fastest results, use your Boingo account online cancellation flow or the official support pages listed above.
Keep all reference numbers and confirmation emails for any follow‑up or escalation in the UAE.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.