Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Centurylink service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Centurylink: Easy Method
What is Centurylink
Overview
CenturyLink (also known as CenturyLink by Lumen) is a US-based internet and telecommunications provider offering residential and business broadband services, account management, and support.
The company primarily operates in the United States and does not appear to maintain a dedicated UAE product portal or UAE-specific service offerings.
Service context in UAE
There is no verified public evidence that CenturyLink sells priced or locally supported retail internet plans in the United Arab Emirates.
Customers in the UAE who interact with CenturyLink likely use generic international or US-based account portals and terms rather than UAE-specific terms.
How to cancel Centurylink
Primary online option (My CenturyLink)
- Sign in at the official account site: My CenturyLink.
- Look for a cancellation link at the bottom of the homepage or within account settings; this option is not universally available.
- If available, follow the guided steps and obtain a cancellation confirmation number or email.
If online option is unavailable: chat and phone
- Use the live chat feature on the CenturyLink website to request cancellation when the web option is not present.
- For services purchased through a portal (CenturyLink ON Portal or similar), follow the portal’s termination instructions; otherwise contact customer service per portal guidance.
- Email cancellation is generally not supported for retail accounts; phone may be required for certain portal-managed services.
Practical cancellation steps
- Prepare account number, billing name, and any portal reference before initiating cancellation.
- Request a written confirmation (email or chat transcript) and a final bill date.
- Ask about equipment return instructions and deposit refunds during the cancellation conversation.
What happens when you cancel
Service access and termination date
Service typically ends on the cancellation date provided by CenturyLink or at the end of the billed period, depending on how the account is handled.
If you cancel on any day other than the last day of your billing cycle, the current month’s payment generally is not prorated or refunded.
Account renewal and billing
Automatic renewals should stop after confirmed cancellation; keep the confirmation to prove termination and avoid future charges.
Monitor your bank or payment statements for up to two billing cycles to ensure no unexpected charges appear after cancellation.
Data and account records
Access to online account management and any hosted services will end when the account is closed; save important account data beforehand.
Request a final account statement and keep records of confirmation numbers, chat transcripts, and return receipts for equipment.
Will I get a refund?
Early cancellation and cooling-off
Where required by law, customers who cancel within the first 3 or 7 days after accepting the agreement will be refunded all charges incurred.
CenturyLink’s publicly available information indicates early-cancellation refunds are applied only where law requires or as stated in the agreement.
Proration and monthly charges
If you cancel before the last day of your billing cycle, your payment for that month generally will not be prorated or refunded; service ends on the date provided.
Confirm with the agent whether your final bill includes a full-month charge or a prorated credit - policy can vary by account type.
Equipment deposit and return
- If a deposit was paid at setup, the deposit plus interest where required will be applied as a credit or refunded on the final bill.
- Equipment must be returned within 30 days of cancellation to avoid equipment or deposit charges; obtain a return-receipt or tracking number.
- Ask the agent for exact return address and packaging instructions to prevent damage fees or lost-return disputes.
Centurylink plans and pricing
Pricing availability
No verified public pricing for CenturyLink services in AED or specific UAE retail plans was found for 2024 - 2025.
CenturyLink does not appear to publish UAE retail prices; contact official support for account-specific pricing if you hold an international account.
How to get accurate pricing
Contact CenturyLink directly through the official site or your account portal to request plan and pricing details for your account.
Use official account channels to confirm any charges, promotional terms, or early-termination fees that may apply to your subscription.
| Plan type | Price | Notes |
|---|---|---|
| Residential plans | Contact for pricing | No verified UAE pricing found; contact official account support. |
| Business plans | Contact for pricing | Portal-managed business accounts may have separate cancellation/price terms. |
| International/Other | Contact for pricing | Availability and pricing depend on account origin and portal used. |
Your consumer rights in United Arab Emirates
UAE consumer protection overview
No UAE-specific CenturyLink policies or consumer-rights guidance was found in publicly available sources.
UAE consumers are protected by local consumer protection laws; for official guidance see the UAE government consumer protection resources.
How UAE law may apply
If you are a UAE resident, local consumer protection rules can apply to cross-border purchases depending on the nature of the sale and the seller’s presence.
Because CenturyLink appears to operate under US-based terms for many customers, confirm which jurisdiction governs your contract before disputing charges.
Official resources
For UAE consumer rights and complaints, consult the UAE government consumer protection page: UAE Government - Consumer Protection.
Use that site to learn about dispute procedures, cooling-off rules (if any), and how to escalate unresolved complaints locally.
Customer experiences
Positive feedback
Some customers report long-term, largely trouble-free connectivity and reliable physical service in individual reviews.
Very positive reviews cite minimal outages and an overall “pain free internet experience” over many years in specific cases.
Negative feedback
Many reviews describe poor customer service: long hold times, repeated transfers, and difficulty understanding or resolving issues with overseas agents.
Frequent complaints include outages, installation problems, billing errors (such as double billing), hidden fees, and challenges returning equipment or obtaining refunds.
Balanced takeaway
If you value low-friction service, ensure you document confirmations and return receipts; be prepared for potentially challenging customer-support interactions.
Collect all evidence (bills, chat transcripts, return tracking) before escalating a dispute with your payment provider or local consumer authority.
Documentation checklist
Account and identity documents
- Account number and billing name as shown on your CenturyLink account.
- Photo ID matching the account holder (passport or Emirates ID if required).
- Last bill and payment receipts for the most recent billing cycle.
Cancellation and equipment records
- Chat transcripts or cancellation confirmation number and date.
- Equipment serial numbers, deposit receipts, and return tracking numbers or postage receipts.
- Screenshots of account settings or cancellation options (if using My CenturyLink).
Common mistakes
Assuming universal online cancellation
Some customers assume cancellation is always available in My CenturyLink; the online option may not appear for all accounts.
If you cannot find the web cancellation link, do not leave the account open - use live chat immediately and request written confirmation.
Failing to return equipment correctly
Not returning leased modems or routers within the specified period is a frequent source of unexpected fees.
Always obtain and keep tracking numbers or return receipts and confirm the correct return address and packaging instructions with the agent.
Not documenting conversations
Relying on verbal assurances without written confirmation makes disputes difficult to resolve.
Save chat logs, confirmation numbers, and final bills to prove service end dates and refund promises.
Comparative recap
Quick comparison
This table summarizes key expectations for CenturyLink in the UAE context versus typical local ISP expectations.
| Aspect | CenturyLink (UAE context) | Typical local ISP |
|---|---|---|
| Cancellation channels | My CenturyLink if available; otherwise live chat or portal-specific instructions. | Often web, in-person, and phone support with local office options. |
| Refunds/proration | Early refund where law requires; monthly payments often non-prorated. | Varies; many local ISPs prorate final month and list clear return windows. |
| Pricing transparency | No verified UAE pricing publicly available; contact support for account pricing. | Local ISPs usually publish AED pricing and local promotions. |
| Equipment returns | Deposit refunded if equipment returned within 30 days; obtain tracking. | Local ISPs typically provide clear return locations and in-person drop-off options. |
After cancelling
Immediate steps
- Save the cancellation confirmation number, chat transcript, and final-bill date.
- Return equipment promptly and keep return-tracking details or receipts.
- Monitor bank or card statements for up to two billing cycles for unexpected charges.
Where to get help and escalate
- CenturyLink official account support: CenturyLink official site.
- If you are in the UAE and need consumer-rights guidance, consult: UAE Government - Consumer Protection.
Address
Corporate headquarters
CenturyLink corporate address (public company headquarters):
100 CenturyLink Drive, Monroe, LA 71203, USA.
Using the address
Use the corporate address for formal written correspondence only; account-specific returns and cancellations typically require portal or support-provided addresses.
Always confirm the correct return address and process in your cancellation confirmation before shipping equipment or documents.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.