Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Community Fibre service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Community Fibre: Easy Method
What is Community Fibre
Overview
Community Fibre is a UK-based broadband provider that installs and operates fibre-optic internet in residential buildings and neighbourhoods. It offers subscription plans and customer support focused on reliable, high-speed connections.
Where they operate
Community Fibre’s publicly documented operations and pricing are for the United Kingdom. There is no verified evidence that Community Fibre offers retail services or local pricing in the United Arab Emirates.
How to cancel Community Fibre
By phone (standard cancellation)
- Call Community Fibre customer service on 0800 082 0770 to start cancellation. Hours vary by day - check the official help pages for current opening times.
- Provide account details, reason for leaving, and confirm your desired effective date. Ask for a cancellation reference number.
- Return any rented equipment as instructed to avoid ongoing equipment charges; request confirmation when the return is credited.
When switching via your new provider (One-Touch Switch)
- Ask your new provider to arrange the switch. Your new provider will notify Community Fibre and trigger the cancellation process.
- Community Fibre typically cancels services immediately once the new provider confirms activation and sends an email outlining any early termination or equipment charges.
- Follow instructions in that email for returning equipment so charges can be credited.
What happens when you cancel
Service access and billing
If you cancel during the 14‑day cooling‑off period you may receive a full refund for paid service charges (see refunds section for exceptions).
Outside the cooling‑off period, Community Fibre requires 30 days’ notice in most cases; a final bill is issued and balances or credits are settled, usually within 30 days.
Equipment and account closure
Any equipment charges stop when devices are returned and checked; until returned, equipment fees may continue to appear on your account.
After closure you should receive a final statement showing outstanding amounts or credited returns; keep your cancellation reference until the account is fully settled.
Will I get a refund?
Cooling-off (14 days)
Under the standard consumer cooling‑off rules, Community Fibre offers a 14‑day cooling‑off period from order/setup during which you can cancel and receive a full refund of service charges.
Setup or installation charges are normally excluded from the full refund during this period; refunds are processed within 14 calendar days to the original payment method.
Other refunds and guarantees
- Community Fibre has offered a 60‑day satisfaction guarantee for some new customers; terms vary and this is a voluntary extension beyond statutory rights.
- Equipment charges are credited back once returned and inspected. Final balances (credits or amounts owed) are normally issued within 30 days of cancellation.
Community Fibre plans and pricing
Pricing availability
There is no verified, official pricing for Community Fibre services in the United Arab Emirates.
All publicly available pricing and plan information refers to UK offerings and GBP rates; for UAE-specific costs contact the provider directly (if they operate locally) or a local reseller.
Contact for pricing
| Plan / Topic | Price / Notes |
|---|---|
| Residential plans | Contact for pricing - Community Fibre public pricing is UK-only; no verified UAE prices |
| Availability | UK coverage only (per official sources). Contact the provider for any UAE availability information. |
Your consumer rights in United Arab Emirates
Key consumer protections (general)
UAE consumers are generally entitled to clear contract terms, honest advertising, and fair treatment when purchasing services. Refund and cancellation rights can depend on the contract and whether the provider operates under UAE law.
If a foreign company does not operate in the UAE, enforcing consumer rights directly against that company can be more complicated.
How to raise a complaint locally
- Check your contract and cancellation terms first to confirm applicable cooling‑off and termination rules.
- If the provider operates in the UAE, contact local consumer protection offices (for example your emirate’s Department of Economy and Tourism or the federal consumer protection authority) to lodge a complaint.
- Collect evidence: contract, emails, call references, screenshots, and proof of equipment returns before filing a local complaint or dispute.
Customer experiences
Positive feedback
Many users praise Community Fibre for fast, reliable connections and professional installation. Reports cite strong uptime and responsive technical fixes for performance issues.
Positive reviews emphasize good speed performance (for example high sync speeds) and helpful engineers on installation visits.
Common complaints
Some customers report poor customer support experiences, including long troubleshooting loops and missed or unhelpful follow-ups for outages and moves.
Billing issues and disputes over early termination fees or equipment charges appear in some user reports; keep documentation to resolve these issues promptly.
Documentation checklist
Before you cancel
- Account number, registered email, phone, and proof of ID if required.
- Contract start date and any minimum term details to check for early termination fees.
- Cancellation reference number and date from the provider when you make the request.
For equipment returns and refunds
- Record of the equipment return (tracking number, receipt, or return authorisation).
- Screenshots or copies of final bill, credits applied, and any email confirmations from Community Fibre.
Common mistakes
Timing and notice errors
Customers sometimes assume cancellation is immediate; outside the 14‑day cooling‑off window many accounts require 30 days’ notice or are subject to the remaining minimum contract term.
Not confirming the exact cancellation date and reference can lead to unexpected charges or delays in account closure.
Returns and documentation errors
Failing to return equipment promptly or without proof can result in ongoing equipment charges. Always obtain and keep return receipts or tracking details.
Not saving emails or call references makes disputing billing or refunds harder; keep a clear record of all interactions.
Comparative recap
Summary comparison
| Feature | Community Fibre (per verified info) | General expectation (typical UK provider) |
|---|---|---|
| Cooling-off period | 14 days from order/setup; full refund excluding setup fees | Usually 14 days under Consumer Contracts Regulations |
| Notice required after cooling-off | Typically 30 days’ notice; early termination fees may apply if in minimum term | Commonly 30 days’ notice; varies by contract |
| Refund timeline | Processed within 14 calendar days for cooling-off refunds; final bills/credits within ~30 days | Varies; many providers process refunds within 14 - 30 days |
| Equipment charges | Charges apply until equipment returned; charges credited upon return | Similar approach is common: return to avoid ongoing charges |
After cancelling
What to expect next
Expect a final statement showing any outstanding charges or credits. Allow up to 30 days for final billing reconciliation in many cases.
If you returned equipment, check that the return has been credited and that any equipment charges have been removed from your account.
Official help links
- Community Fibre - Cooling-off and refunds
- Community Fibre - Switching and leaving process
- Community Fibre - Official website
Address
Registered address
Community Fibre Ltd, 32 Page Street, London, SW1P 4EN, United Kingdom.
Contact & hours
Primary UK contact phone (for cancellations and support): 0800 082 0770. Confirm current opening hours on the official help pages before calling.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.