Cancel CONVERGE online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Converge service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Converge: Easy Method
What is Converge
Overview
Converge is a subscription-based provider offering internet and related SaaS services under several brands and platforms. Services include consumer and business broadband, plus software subscription tiers for platform access.
How Converge operates
Different Converge sites and products (for example startconverge.com, store.convergenceinc.com, converge.is and Converge ICT) publish their own terms for billing, renewal and termination.
How to cancel Converge
Accepted cancellation methods
- Phone: Contact the provider's customer support number if available for your product.
- Email: Send a written cancellation request from the account email to the official support address.
- Post-mail: Send a signed written cancellation to the official postal address (recommended for UAE cancellations).
- Online: If your account offers an online cancellation option, follow the account settings workflow to cancel.
Step-by-step cancellation (recommended)
- 1) Prepare your account details: account number, registered email, and a copy of ID.
- 2) Draft a clear written cancellation request stating your account, reason and requested end date.
- 3) Submit by post to the official address (recommended for UAE), or email/online channel as available.
- 4) Request written confirmation of receipt and a final billing statement or confirmation of termination date.
- 5) Keep proof of submission (postal receipt, sent email copy, or support reference number).
What happens when you cancel
Service access and end date
Cancellation typically takes effect at the end of your current paid term; you usually retain access until that expiry date.
Data, accounts and renewals
Your account and any stored data usually remain active until the subscription expiry unless the provider states otherwise in their terms.
Confirmation and final billing
Providers generally send a confirmation and final invoice. Keep these for records and any billing disputes.
Will I get a refund?
General policy
Most Converge products state that purchases and subscriptions are non-refundable. Cancellation normally stops future renewals but does not refund the current paid period.
Platform-specific notes
- startconverge.com: states all purchases are non‑refundable.
- ConvergenceInc store: subscriptions auto‑renew unless cancelled; no refund for the current period after renewal.
- converge.is: cancelled subscriptions continue until expiry and fees already paid are not refunded.
- Converge ICT: broadband service termination requires one month’s prior written notice and settlement of outstanding obligations; pre‑termination fees apply during lock‑in periods.
Converge plans and pricing
Available subscription tiers
The following SaaS pricing table reflects published business-focused subscription tiers (pricing in AED, monthly billing).
Pricing source
Prices are taken from Convergent Platforms Ltd. SaaS pricing materials and are intended as a snapshot. Confirm current rates with your sales contact before subscribing.
| Plan | Price (AED) | Billing | Key features |
|---|---|---|---|
| FREE PLAN | AED 0 | Monthly | 500 applications free, 1 vendor connection, 2 users, no GDRFA/eChannel or agents |
| STANDARD PLAN | AED 500 | Monthly | 1000 applications, 2 vendor connections, 3 users, no GDRFA/eChannel or agents |
| ECONOMY PLAN | AED 700 | Monthly | 1500 applications, 3 vendor connections, 5 users, no GDRFA/eChannel or agents |
| PREMIUM PLAN | AED 1250 | Monthly | 3000 applications, 3 vendor connections, 1 GDRFA/eChannel, 35 agents, 60 users |
| ELITE PLAN | AED 2000 | Monthly | 5000 applications, 5 vendor connections, 11 GDRFA/eChannel, 45 agents, 85 users |
Your consumer rights in United Arab Emirates
Local law overview
UAE consumer protection legislation provides general protections for consumers, such as rights against deceptive practices and requirements for fair trade.
Practical implications for Converge customers
- Converge terms emphasise no refunds and set out cancellation rules; these contractual terms will normally govern unless overridden by applicable UAE consumer law.
- If you believe a term is unfair or you were misled, you can escalate to local consumer protection authorities for review.
Recommended next steps in UAE
- Keep all communications, invoices, and the contract when raising a dispute.
- Contact Converge first using their official channels; escalate to UAE consumer authorities if unresolved.
Customer experiences
Positive feedback
Some users report satisfactory service during normal operation and say the service is acceptable when functioning.
Common complaints
- Poor customer service responsiveness and long hold times or dropped calls.
- Unstable or intermittent internet connections, with slow technician follow‑up.
- Billing disputes, including charges while service is unavailable and delayed corrections.
- Reports of scam attempts by impostor agents requesting money - always verify agent identity through official channels.
Documentation checklist
Essential documents to prepare
- Account number and registered email or phone number.
- Signed written cancellation request (for postal submission).
- Copy of government ID used on the account (passport or Emirates ID).
- Most recent invoices and proof of payment.
- Service contract or terms and any technician/service reference numbers.
Optional helpful items
- Photographic evidence of service issues (if termination relates to service failure).
- Record of previous communications with support (email threads, reference numbers).
Common mistakes
Failing to send written notice
Many customers try to cancel verbally and later discover the provider requires a written request. Always send and keep proof of a written cancellation.
Not checking the contract for lock‑in fees
Subscribers sometimes miss lock‑in terms and are surprised by pre‑termination fees. Review your contract for any outstanding lock‑in months and calculation method.
Assuming automatic refunds
Do not assume a refund will be issued after cancellation; several Converge platforms explicitly state that refunds are not guaranteed.
Comparative recap
Quick comparison of key policies
| Service / Site | Cancellation effect | Refunds | Notice / Fees | Pricing example |
|---|---|---|---|---|
| startconverge.com | Cancellation takes effect end of current paid term | All purchases non‑refundable | No special notice beyond account cancellation; check TOS | Not publicly listed here (see vendor) |
| store.convergenceinc.com | Auto‑renew stops after cancellation; access until period end | No refunds for current subscription period after renewal | Cancel via account settings or contact support within 7 days of renewal date | Subscription pricing varies by plan |
| converge.is | Subscription continues until expiration after cancellation | Fees for canceled subscriptions are not refunded | Cancel before renewal date to avoid next period charge | Platform subscription pricing varies |
| Converge ICT (broadband) | Requires one‑month prior written notice; service ends after notice and final settlement | Refunds not guaranteed; outstanding balances and pre‑termination fees may apply | One month’s written notice; pre‑termination fees if within lock‑in (monthly fee × months remaining) | Residential/business plans vary; check official site |
| Convergent Platforms Ltd (UAE SaaS) | Cancels at period end; access retained until expiry | No refund for current period (per platform terms) | Follow provider cancellation methods (written notice recommended) | See pricing table above (e.g., Premium AED 1250 / month) |
After cancelling
What to track
- Obtain and save written confirmation of cancellation and the effective end date.
- Monitor your bank/card statements for any unexpected charges after the termination date.
Useful links and escalation
- Converge SaaS terms: startconverge.com - Terms of Service
- ConvergenceInc store terms: store.convergenceinc.com - Terms & Conditions
- converge.is terms: converge.is - Terms
- Converge ICT corporate terms: corporate.convergeict.com - Terms & Conditions
- If you need consumer guidance in the UAE, check national consumer information on the UAE government portal: u.ae
Address
Postal address for cancellations (UAE)
Office No. LB03101, P.O.Box 114204, Jabel Ali Free Zone, Dubai - United Arab Emirates
Advice when mailing
Send a signed cancellation letter by registered post and retain the postal receipt. Request written confirmation from Converge and allow time for processing per the applicable terms.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.