Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Elife service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Elife: Easy Method
What is Elife
Overview
Elife is the e& (formerly Etisalat) home broadband and entertainment service in the United Arab Emirates, offering bundled internet, TV channels and home telephone options.
The Elife brand also appears in related services: Elife OnDemand (a no‑commitment content/subscription product) and Elifelimo (a separate transport service using the Elife name for bookings/airport transfers).
Brands & services
Elife (e&) covers fixed broadband and TV bundles for homes and businesses in the UAE, with multiple plans and commitment options.
Elifelimo is a transport/transfer service with its own cancellation and refund rules; Elife OnDemand is a separate no‑commitment subscription under e&.
How to cancel Elife
By phone (recommended)
- Call e& customer care for home broadband and bundle cancellations: 800 6665 (UAE). Explain you wish to cancel your Elife plan and request final billing details.
- For Elife OnDemand subscriptions call 800 101 or visit a business centre before the next renewal date to stop automatic renewal.
In person and online
- Visit an e& business centre or store to cancel full bundles or if you need to return equipment in person.
- Online cancellations are sometimes available for simple add‑ons, but full eLife bundle cancellations often require a phone call or in‑store visit.
Elifelimo (transport bookings)
- Cancel airport transfers and single trips via the Elifelimo website or contact their customer support in line with the vehicle‑size cancellation windows.
- For charter bookings follow the 48‑hour rule; for flight disruptions or natural disasters contact customer service immediately for a full refund.
What happens when you cancel
Service access
For Elife home bundles the service typically continues until the end of your paid period after a valid cancellation request.
Elife OnDemand continues until the end of the paid cycle when cancelled; no early termination of access unless otherwise specified.
Billing and final invoice
Expect a final invoice that includes any outstanding monthly fees, prorated charges, and equipment or early termination fees where applicable.
Settle outstanding balances and return equipment promptly to avoid additional exit charges or device costs being added to the final bill.
Will I get a refund?
Elifelimo refund rules
- Refunds for approved cancellations are processed within 5 - 7 business days.
- Cancellation windows depend on vehicle size: 7‑seater and below = 24 hours for full refund; 8 - 14 seater = 48 hours; 16+ seater = 14 days for full refund, 7 - 14 days for 50% refund, under 7 days = no refund.
- Flight cancellations or natural disasters qualify for full refunds regardless of timing - contact support immediately to confirm.
e& OnDemand and Elife home service refunds
- Elife OnDemand (no commitment) typically does not provide refunds or credits on cancellation unless required by applicable law.
- For e& home bundles refunds depend on contract terms; early termination exit charges and device costs may apply.
Elife plans and pricing
Available plans
| Plan | Commitment | Price (AED / month, VAT excluded) | Period | Features |
|---|---|---|---|---|
| eLife Lite 25 | 12‑month commitment | AED 399 | Monthly (12‑month contract) | Unlimited data, up to 5 devices, home telephone & Wi‑Fi router included |
| eLife Family | 24‑month commitment | AED 359 | Monthly (24‑month contract) | 100 Mbps internet, 150+ TV channels, TV box, Wi‑Fi router & home telephone included |
| eLife Entertainment (24m) | 24‑month commitment | AED 569 | Monthly (24‑month contract) | 100 Mbps internet, 100+ OSN premium channels, devices included |
| eLife Ultra Entertainment (no commitment) | No commitment | AED 639 | Monthly (no long‑term commitment) | 750 Mbps internet, 236+ premium channels, Amazon Prime, Starzplay, devices included |
| eLife Entertainment (no commitment) | No commitment | AED 664 | Monthly (no long‑term commitment) | 750 Mbps internet, 236+ premium entertainment channels, devices included |
VAT & extras
Prices above exclude UAE VAT (5%). Additional taxes, installation fees, device charges or promotional discounts may apply.
For complete and current pricing or other available plans visit the official Elife site or contact e& sales.
Your consumer rights in United Arab Emirates
Disputes and chargebacks
- Elifelimo allows disputes of charges within 14 days of the charge date with supporting financial statements; after 14 days charges are considered final.
- If you disagree with a final bill for e& services contact customer care immediately to request investigation and a statement of charges.
Early termination & statutory protections
Consumers may be liable for early termination and device exit charges under e& contracts; a basic exit charge may apply (up to one month’s fee or AED 1,000, whichever is lower), plus prorated device costs.
Where local law requires refunds or remedies, providers must comply; always request written confirmation of cancellations and any refunds.
Customer experiences
Positive feedback
Many customers praise punctual transfers (Elifelimo), friendly drivers, clean vehicles and clear SMS/email updates.
Elife broadband customers often report stable speeds and reliable TV packages when installation and equipment processes go smoothly.
Negative feedback
Common complaints include late or no‑show pickups for transport bookings and mixed responsiveness from customer support in some cases.
Users sometimes report frustration when trying to cancel full Elife bundles online, requiring calls or store visits and disputes over exit charges.
Documentation checklist
Essential documents
- Valid Emirates ID or passport copy of account holder
- Elife account number and registered mobile/email
- Original contract or service reference number
Situational documents
- Proof of payment or billing statements for disputed charges
- Flight cancellation confirmation or official evidence for refunds on transport bookings
- Device serial numbers and receipts if returning equipment
Common mistakes
Missing cancellation deadlines
Failing to cancel within the required window for Elifelimo bookings or before a renewal date for OnDemand can forfeit refunds or trigger new billing cycles.
Always note the cutoff time (24/48 hours, 7 or 14 days) that applies to your booking or plan.
Not returning equipment or settling balances
Not returning routers, TV boxes or other devices promptly can lead to device charges being added to your final bill.
Leaving outstanding balances unpaid can block account closure and result in collection or additional fees.
Comparative recap
At a glance
| Service | Cancellation window | Refund policy | Main contact method |
|---|---|---|---|
| Elifelimo (transport) | 7‑seater ≤24h; 8 - 14 seater ≤48h; 16+ seater 14 days (partial 7 - 14 days) | Refunds processed 5 - 7 business days; specific partial/no‑refund rules apply; full refund for flights/disasters | Website / customer support (see terms) |
| Elife OnDemand | No long‑term commitment - cancel before renewal date | No refunds or credits after cancellation unless required by law | Call 800 101 or visit business centre |
| e& Elife home bundles | Varies by contract; online cancellation often disallowed for full bundles | Refunds depend on contract; early termination and device exit charges may apply | Call 800 6665 or visit an e& store |
After cancelling
What to keep
- Written confirmation of cancellation and final invoice for your records.
- Proof of equipment return (receipt, photo, or signed handover) to avoid device charges.
Useful links
- Elife (e& official site)
- e& Elife OnDemand terms & conditions
- e& subscriptions & cancellations (support)
- Elifelimo terms & conditions
Address
Head Office
Etisalat Head Office Building, Old Airport Road, Al Markaziyah, Abu Dhabi City, Abu Dhabi, United Arab Emirates.
Customer service & contacts
Elife home bundles: call 800 6665 (UAE). Elife OnDemand: call 800 101 or visit a business centre.
For Elifelimo bookings and terms visit their official site or contact their customer support via the terms page.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.