Cancel HUGHESNET online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Hughesnet service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Hughesnet: Easy Method
What is HughesNet
Overview
HughesNet is a satellite internet service provider known for delivering broadband connectivity to areas where terrestrial internet is limited.
The company operates globally through affiliates and has an international presence, including an office in the United Arab Emirates.
Service characteristics
HughesNet typically sells service on subscription contracts with leased equipment (modem, power supply, transmitter, and sometimes Fusion devices).
Service terms frequently reference a 24‑month commitment and specific return and termination policies.
How to cancel HughesNet
Primary cancellation methods
- Contact HughesNet Customer Care by phone or live chat for cancellation; this is the standard and recommended route.
- Using the MyHughesNet web portal for cancellation will direct you to contact support rather than complete an automated in‑app cancellation. Official cancellation FAQ
Step-by-step cancellation steps
- Gather account details: account number, full name, service address, and ID before calling or chatting.
- Call Customer Care or start a live chat and explicitly request service cancellation; ask for a confirmation number and representative name.
- Ask whether a temporary suspension (up to 180 days) is an option if you prefer to pause service instead of cancelling. Suspension FAQ
- Confirm any Early Termination Fee (ETF) and equipment return instructions; request written confirmation of fees and return addresses.
- Retain the cancellation confirmation and follow the equipment-return checklist to avoid unreturned‑equipment charges.
What happens when you cancel
Service access and termination
Service access typically ends on the cancellation date provided by Customer Care unless a suspension is requested instead.
Final billing may include prorated charges, any past‑due balances, and applicable termination fees.
Fees and equipment obligations
- Service contracts commonly include a 24‑month commitment; cancelling early triggers an Early Termination Fee (ETF).
- ETF: up to $400 initially, reduced by $15 per month after the first 90 days of service (per HughesNet terms).
- All leased equipment must be returned in good condition within 45 days to avoid Unreturned Equipment Fees ($300 standard, $500 for Fusion devices). Equipment return FAQ
- Temporary suspension (up to 180 days) can pause the 24‑month commitment but lease charges still apply during suspension.
Will I get a refund?
General refund policy
HughesNet does not provide automatic refunds for service cancellations under ordinary circumstances.
Refund entitlement depends on order and installation status and the specific payments made.
Exceptions and important notes
- If cancellation occurs before installation, amounts collected for installation/orders are typically refundable. Refund/installation FAQ
- There is no explicit 14‑day cooling‑off refund stated in HughesNet policy; customers should not assume such a right applies automatically.
HughesNet plans and pricing
Pricing availability
No verified HughesNet plan prices in AED for the United Arab Emirates were found.
Pricing publicly available for HughesNet pertains to the U.S. market and is quoted in USD on official pages.
How to obtain current pricing
Contact local sales or customer service for UAE‑specific pricing and promotions.
Official site and local office are the best sources for up‑to‑date plan information.
| Plan | Price (AED) / Notes |
|---|---|
| Residential / Business Plans | Contact for pricing - reach out to HughesNet sales or support for UAE rates. Official site |
Your consumer rights in United Arab Emirates
General guidance under UAE rules
HughesNet's published terms do not explicitly provide a 14‑day cooling‑off refund; their policy aligns with U.S. terms rather than a UAE‑specific guarantee.
Consumers should confirm any local protections directly with UAE authorities or the provider before signing a contract.
Practical tips to protect your rights
- Keep a copy of the signed contract, order confirmation, and all correspondence with HughesNet.
- Retain shipment tracking, return receipts, and photos of equipment condition when returning leased items.
- If disputes arise, contact UAE consumer protection resources for guidance. UAE government consumer protection
Customer experiences
Positive feedback
Many customers praise HughesNet representatives for being friendly, patient, and knowledgeable when resolving issues.
Customer service is often highlighted as particularly helpful for users in rural or hard‑to‑serve locations.
Negative feedback
Common complaints include slow or unreliable internet performance and high latency inherent to satellite services.
There are frequent reports of billing issues, unexpected ETFs or equipment charges, and difficulty completing cancellations without persistence.
Documentation checklist
Before you cancel
- Account number, full account name, and service address.
- Copy of the service contract or order confirmation.
- Recent billing statements and payment history.
During and after cancellation
- Cancellation confirmation number, date, and representative details.
- Equipment return tracking number, shipping receipts, and photos of packaged equipment.
- Screenshots or saved chat transcripts and any written correspondence.
Common mistakes
Assuming app stores or portals cancel service
Many customers mistakenly believe deleting an app or unsubscribing through an app store cancels service; HughesNet requires direct contact with Customer Care.
Failing to document returns or confirmations
Not obtaining a cancellation confirmation or failing to keep shipping documentation often leads to unexpected equipment or billing charges later.
Always request and save written proof of cancellation and equipment receipt by the provider.
Comparative recap
Key policy comparison
| Feature | HughesNet (policy highlights) |
|---|---|
| How to cancel | Contact Customer Care by phone or live chat; MyHughesNet portal directs you to support. |
| Early Termination Fee (ETF) | Up to $400 initially; reduced by $15 per month after the first 90 days. |
| Unreturned equipment fee | $300 standard, $500 for Fusion devices if not returned within 45 days. |
| Refunds | No automatic refunds; cancellation before installation normally refunds installation/order amounts. |
| Suspension | Temporary suspension up to 180 days possible; pauses 24‑month commitment but lease charges apply. |
After cancelling
What to check immediately
Confirm the final bill and that no unexpected charges remain on your account after cancellation.
Monitor your bank or card statements for any recurring charges that should have stopped.
Where to get help
- Cancellation help and FAQs: MyHughesNet cancellation FAQ.
- Equipment return details: Equipment return FAQ.
- Suspension and refund information: Suspension FAQ and Refund FAQ.
- If you need consumer help in the UAE: UAE consumer protection.
Address
Local office
Hughes Network Systems International Services Co.
Single Business Tower, 20th Floor, Office 2005A, Sheikh Zayed Road, Dubai, UAE
Official website
For general information and contacts, visit the official site: Hughes.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.