Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Hyperoptic service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Hyperoptic: Step-by-Step Process
What is Hyperoptic
Overview
Hyperoptic is a UK-based internet service provider that offers high-speed fibre broadband services, including gigabit-capable plans for homes and businesses.
The company operates subscription-based contracts and provides customer support, equipment (such as routers), and online account management from its UK headquarters.
Service context for UAE readers
Hyperoptic does not operate services in the United Arab Emirates; its offerings, pricing and customer support are UK-focused.
If you are based in the UAE, you can still read Hyperoptic policies for reference, but local availability, pricing and consumer protections differ.
How to cancel Hyperoptic
Accepted cancellation channels
- Phone: call Hyperoptic customer service on 020 8137 4333 to request cancellation and confirm timing.
- My Account / Support ticket: raise a cancellation request through your Hyperoptic online account or support portal.
- Postal letter: send a signed cancellation letter to Hyperoptic’s official address (see Address section below).
Step-by-step cancellation process
- Step 1 - Give at least 30 days’ notice in writing or by phone, per Hyperoptic Terms of Service.
- Step 2 - Ask for a confirmation of cancellation and a final invoice; Hyperoptic aim to send confirmation and a detailed invoice within 14 days.
- Step 3 - Return any supplied equipment (router, etc.) promptly - see Equipment return rules below.
- Step 4 - Pay any applicable early-termination charges or outstanding balances as detailed on your final invoice.
What happens when you cancel
Service access and termination timing
When you give 30 days’ notice, your service will typically remain active until the end of that notice period unless otherwise agreed.
Hyperoptic processes cancellations and may take up to 30 days to complete administrative actions in some channels.
Renewals, billing and data
Your contract will not auto-renew after the cancellation date, but final billing will include any remaining contractual charges and outstanding fees.
Personal data retained by Hyperoptic will be handled under their privacy policy; request details via your account or support if you need data deletion or portability.
Will I get a refund?
Standard refund policy
Hyperoptic does not publish a general 14-day automatic refund window for broadband contracts on its UK help pages; refunds are not guaranteed simply for cancellation within two weeks.
Refunds are handled case-by-case and depend on the reason for termination and the terms of your contract.
Common exceptions and charges
- If cancelling before the end of a 12- or 24-month commitment, you must pay for each remaining month plus any outstanding charges (early-termination charge).
- If equipment is not returned within approximately 14 days of service termination, Hyperoptic may apply penalty charges (reports indicate typical values around £50 - £100).
- If service cannot be provided at a new address, customers have reported mixed outcomes; pursue a formal complaint if you believe fees were unfairly applied.
Hyperoptic plans and pricing
Availability of pricing
Hyperoptic’s published plans and pricing are for the UK market only; there are no AED-based plans or UAE availability for 2024/2025.
If you need exact UK pricing, consult Hyperoptic’s official website for current offers and GBP amounts.
Contact for pricing
| Plan | Price / Notes |
|---|---|
| Availability | UK only - contact Hyperoptic for GBP pricing via hyperoptic.com |
| UAE pricing | Not available - Hyperoptic does not operate in the UAE. Contact sales for details. |
Your consumer rights in United Arab Emirates
Cooling-off and refunds
The UAE provides a 14-day cooling-off period for many online purchases under local consumer-protection frameworks, but NOT all contracts qualify automatically.
Broadband contracts may be excluded from the 14-day right unless explicitly stated in the provider’s terms or covered by local regulations.
How to escalate complaints in the UAE
If you believe you have an unfair charge or unresolved issue with an overseas provider, you can raise a complaint with UAE consumer-protection authorities.
Useful official resource: UAE government consumer protection information on the official portal (u.ae - Consumer Protection).
Customer experiences
Positive feedback
Customers often praise Hyperoptic for fast speeds, reliable fibre performance and, in many cases, helpful support agents when interactions go well.
Reports note strong connection speeds and smooth transfers for users where service is available.
Negative feedback
Common complaints include long phone wait times, slow ticket responses and occasional billing or contract-handling issues.
Some customers report difficulty obtaining refunds or contract waivers when service cannot be provided at a new address.
Documentation checklist
What to prepare before cancelling
- Account holder name, account number and full service address.
- Contract or plan details, including start date and any fixed-term commitment length.
- Reason for cancellation and supporting evidence if service issues are the cause (screenshots, outage records).
Equipment and final paperwork
- Prepare to return routers and any leased equipment within ~14 days to avoid penalty charges.
- Keep copies of cancellation confirmations, final invoice and proof of equipment return (tracking numbers, receipts).
Common mistakes
Not giving proper notice
Example: assuming a same-day cancellation - Hyperoptic requires 30 days’ notice, so failing to provide that can lead to extra billing.
Always confirm the effective termination date in writing to avoid surprises.
Failing to return equipment or check final invoice
Example: keeping the router and later being charged a penalty (reports indicate typical penalties around £50 - £100).
Example: not reviewing the final invoice and missing early-termination or outstanding balance charges; always request a detailed final invoice.
Comparative recap
Quick comparison points
This table gives a short side-by-side view comparing Hyperoptic (UK provider) with a typical UAE broadband provider in broad terms.
High-level differences
| Feature | Hyperoptic (UK) | Typical UAE provider |
|---|---|---|
| Availability | UK-only network coverage | Local coverage across UAE |
| Pricing currency | GBP (pound sterling) | AED (dirham) |
| Cancellation notice | 30 days’ notice; early-termination fees apply | Varies; many local ISPs offer clear local consumer terms |
| Refund / cooling-off | No published general 14-day automatic refund; case-by-case handling | UAE law offers a 14-day cooling-off for many online purchases, subject to exceptions |
After cancelling
Practical next steps
- Return equipment promptly and keep proof of postage or courier tracking.
- Check your bank/card statements for final charges and any refunds reflected after the final invoice.
Useful official links
- Hyperoptic help and moving home/cancellation page: hyperoptic.com - Moving home
- Hyperoptic main site: hyperoptic.com
- UAE consumer protection information (official government portal): u.ae - Consumer Protection
Address
Official postal address
Hythe House, 200 Shepherds Bush Road, London, W6 7NL, United Kingdom.
Contact points
Customer service phone (UK): 020 8137 4333. Use your Hyperoptic online account or the official website for support requests and cancellation confirmations.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.