Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Iinet service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Iinet: Easy Method
What is Iinet
Overview
iiNet is an Australian internet service provider offering broadband, NBN and related home services from Australia. It operates subscription-based plans and provides customer support, billing and hardware provisioning from Australian operations.
Who uses iiNet
Customers include Australian residential and small business users who require ADSL, NBN or bundled services. UAE residents may interact with iiNet only for international matters (for example, if moving from Australia or managing an Australian account remotely).
How to cancel Iinet
Primary cancellation method
iiNet requires cancellations by phone. They do not accept cancellations via the App Store, Google Play, or their public web portals.
Step-by-step cancellation
- Call iiNet from within Australia: 13 22 58 (local number).
- Call iiNet from overseas: +61 8 9214 2222.
- Provide account number, full name, service address and identity verification when requested.
- Ask for a cancellation confirmation number and the final billing date.
- Return any subsidised equipment within 21 days to avoid non-return charges.
- Request details on final charges, Early Termination Charge (if on a fixed-term contract) and refund timing.
Official cancellation help
For the official cancellation procedure, see iiNet’s support pages.
iiNet - Cancel or close your iiNet account
What happens when you cancel
Service and access
Your broadband and any associated services stop on the agreed cancellation date. Access to online account features and service-dependent email may end at that time.
Ask iiNet what will happen to any hosted email, voice or storage so you can back up important data before closure.
Billing and equipment
You receive a final bill covering usage to the cancellation date plus any outstanding charges and applicable Early Termination Charge (ETC) if you end a fixed-term contract early.
Subsidised or loaned equipment must be returned - failure to return within 21 days can trigger non-return fees (for example, a per-month remaining charge as specified by iiNet).
Will I get a refund?
Pro-rata and standard refunds
Unused prepaid time is normally credited pro-rata; you can request that credit as a refund after final charges are settled.
Typical refunds process in 3 - 5 business days; larger refunds or cheques can take 4 - 6 weeks.
Exceptions and consumer law
You may be entitled to a refund under Australian Consumer Law if iiNet fails to deliver the service as promised (for example, persistent faults or unmet speeds).
Refunds usually do not cover Early Termination Charges or non-return equipment fees; dispute these only if there is a valid consumer-law basis.
Iinet plans and pricing
Pricing availability
No verified public pricing in AED for the UAE market is available for iiNet; iiNet operates in Australia and lists prices in AUD for local plans.
How to get exact pricing
Contact iiNet directly for current plan rates, roaming or international call costs that may apply to UAE numbers.
| Plan / Item | Price (AED) | Notes |
|---|---|---|
| iiNet broadband plans | Contact for pricing | Visit iiNet official site for AUD pricing and plan details; no AED pricing published. |
Your consumer rights in United Arab Emirates
UAE consumer protections
UAE consumers are protected by local consumer protection bodies and the Telecommunications and Digital Government Regulatory Authority (TRA).
If you experience unfair billing or unresolved service issues, you can lodge complaints with the TRA and the UAE Ministry of Economy’s consumer protection departments.
When the provider is overseas
If iiNet (an Australian company) is involved, UAE authorities can provide guidance but may have limited jurisdiction. You should also pursue remedies in the provider’s home jurisdiction if needed.
For cross-border issues consider contacting your bank for charge disputes and escalate to both UAE regulators and the Australian Telecommunications Industry Ombudsman where appropriate.
Official contacts: TRA UAE • UAE Ministry of Economy • Telecommunications Industry Ombudsman (Australia)
Customer experiences
Positive feedback
- Some customers report helpful technical support and timely callbacks with issue resolution.
- There are instances where refunds were processed quickly after formal complaints.
Negative feedback
- Common complaints include long hold times, unresolved issues and difficult cancellation follow-through.
- Other problems reported are service instability, recurring drop-outs and billing issues after cancellation.
Documentation checklist
What to have before you call
- Account number and full account name as listed on your iiNet bill.
- Service address and contact phone number.
- Valid ID details to complete identity verification.
What to keep after cancelling
- Cancellation reference number and confirmation email or reference note.
- Proof of returned equipment (tracking number and receipt) and final bill statements.
Common mistakes
Not preparing account details
Many customers call without the correct account number or ID, which delays cancellation and verification. Have account documents ready before you call.
Forgetting to return equipment
Failing to return subsidised hardware within 21 days can lead to non-return fees. Always obtain and keep return tracking and receipts.
Comparative recap
Quick comparison overview
| Aspect | iiNet (Australia) | UAE consumer guidance |
|---|---|---|
| Cancellation method | By phone only (13 22 58 AU / +61 8 9214 2222 int.). | Use TRA and Ministry of Economy for local guidance; contact bank for disputed charges. |
| Refunds | Pro‑rata refunds possible; processing 3 - 5 business days (larger amounts longer). | UAE regulators can advise but cross-border enforcement may be limited; seek bank dispute if necessary. |
| Equipment return | Return within 21 days to avoid non-return fees. | Keep proof of postage; UAE postal returns to Australia may require extra time and tracking. |
| Early termination | ETC may apply for fixed-term contracts (12/24 months). | Review contract and dispute unreasonable charges with iiNet and, if needed, TIO. |
After cancelling
Next steps
Save the cancellation confirmation and follow up if the final bill or refund does not arrive in the disclosed timeframe.
Return equipment promptly and retain courier tracking to avoid non-return fees.
Useful links and escalation
- iiNet - Cancellation help
- iiNet - Official site
- TRA UAE - Telecommunications regulator
- UAE Ministry of Economy - Consumer protection
- Telecommunications Industry Ombudsman (Australia)
Address
Mailing address
iiNet Customer Relations, PO Box 2580, Kingston Delivery Centre, Kingston TAS 7050, Australia.
Phone & online
Phone (Australia): 13 22 58 • Phone (overseas): +61 8 9214 2222.
Official website: https://www.iinet.net.au/home
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.