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Cancel MOBILY online
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Mobily service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Mobily: Easy Method
What is Mobily
Overview
Mobily is a major Saudi telecommunications operator offering mobile, broadband and digital services to consumers and businesses. It provides postpaid and prepaid plans, fibre and fixed broadband, devices and digital billing services.
Mobily in the UAE context
Mobily does not operate UAE-registered retail plans directly; some third-party retailers (for example Jarir Bookstore) may resell packages using Mobily network arrangements or roaming products in the UAE.
Official corporate and support information is published on Mobily's Saudi websites and partner stores.
How to cancel Mobily
Cancellation methods
- Call Mobily customer care from your Mobily number (e.g., 1100) or the local mobile number 0560101100 for assistance.
- Request cancellation via Mobily Support Portal, or by contacting Mobily through their official social channels or email (info@mobily.com.sa).
- For Mobily Shop physical goods, submit cancellation before shipment through the Support Portal or official email.
Step-by-step cancellation (common cases)
- Postpaid or broadband: call customer care (1100) and state you want to cancel; request a cancellation reference number and keep it.
- Mobily Shop device order: request cancellation by email or support portal before the item is shipped.
- App subscriptions billed via Mobily App: open the Mobily App → My Services → Subscriptions → tap “Cancel Subscription”, or call customer service to confirm.
What happens when you cancel
Service access and termination
After you submit a cancellation request, the provider will schedule termination and may set an effective date. Services may continue until that date depending on billing cycles and usage.
Always ask for a confirmation number and the effective cancellation date when you cancel by phone or online.
Data, voicemail and renewals
Account data, remaining bundle allowances and voicemail may be removed on or after the cancellation effective date. Renewals will generally stop after cancellation is processed.
If you have mid‑term commitments or remaining device instalments, charges may still apply up to the effective date or per contract terms.
Will I get a refund?
Mobily Shop (devices and accessories)
Refunds for Mobily Shop purchases are accepted only if cancellation is requested before shipment. Once an item has shipped, refunds or returns are not accepted.
Mobi Store and digital services
- Mobi Store (online device retailer) allows returns or exchanges within 48 hours of receipt; refunds processed after inspection, typically within 21 business days via original payment or a bank transfer.
- Digital services billed via direct carrier billing (App Store/Google Play): refunds and subscription cancellations follow the digital provider’s policy (Apple/Google), not Mobily; Mobily only collects payments.
Mobily plans and pricing
Representative offering available in the UAE
The following package is a reseller offer available in the UAE; official Mobily plans are priced in SAR and sold in Saudi Arabia.
| Plan | Price (AED) | Billing period | Features |
|---|---|---|---|
| Mobily 15 GB/Week (Total 60 GB) Prepaid SIM | AED 91.25 per month (for 4 months) | Monthly billing over 4 months | 60 GB total (15 GB per week × 4 weeks) - offered in UAE by Jarir Bookstore using Mobily's network |
Pricing notes
Official Mobily pricing for Saudi postpaid/prepaid/add-ons is stated in SAR on Mobily's official sites.
Contact the reseller or store for availability and exact AED billing mechanics when buying in UAE.
Your consumer rights in United Arab Emirates
General consumer protections
If you purchase services or goods in the UAE, you are protected under UAE consumer protection frameworks and may have rights to clear contract terms, refunds and dispute resolution.
Rights and timeframes vary by product type and whether the purchase was made in the UAE or through an overseas provider or reseller.
Escalation and regulator contacts
- For telecom service complaints within the UAE, you can contact the Telecommunications and Digital Government Regulatory Authority (TDRA): tdra.gov.ae.
- For broader consumer matters, consult the UAE Ministry of Economy consumer protection resources: economy.gov.ae.
Customer experiences
Positive feedback
Some customers report good website usability, responsive customer support, and reliable internet speeds when services are set up and technicians attend as scheduled.
These positive experiences typically mention prompt installation and stable fibre performance.
Negative feedback and common issues
Public reviews often complain about billing errors, difficulty cancelling lines, delayed or missing refunds, and technician scheduling problems.
Because of mixed reports, always keep written records of cancellation requests, reference numbers and any correspondence.
Documentation checklist
What to prepare
- Account number and phone number linked to the service.
- National ID or passport used for account registration.
- Order number or invoice for device purchases from Mobily Shop or Mobi Store.
- Proof of payment (bank statement or receipt) for refunds or charge disputes.
What to request and keep
- Cancellation reference number and effective cancellation date.
- Written confirmation email or screenshot of the cancellation request.
- Contact details of the agent who handled your request.
Common mistakes
Assuming immediate stop of charges
Many customers assume charges stop the moment they call; in practice billing may continue until the effective cancellation date or for services already rendered.
Always confirm the exact stop date and check the next bill to verify.
Not keeping written confirmation
Failing to save cancellation references, emails or screenshots can make disputes harder to resolve.
Keep all correspondence and request a formal confirmation when you cancel by phone or chat.
Comparative recap
Quick comparison
| Service | Cancelling window | Refund availability | Notes |
|---|---|---|---|
| Mobily Shop (physical goods) | Cancel only before shipment | Refunds allowed before shipment; no refunds after shipping | Request via Support Portal or info@mobily.com.sa |
| Mobi Store (online retailer) | Return/exchange within 48 hours of receipt | Refund after inspection, typically within 21 business days | Refund via original payment method or bank transfer |
| Direct Carrier Billing (App Store/Google Play) | Subject to app provider policies | Refunds depend on Apple/Google refund rules, not Mobily | Mobily only collects the payment on behalf of the provider |
| Mobily App subscriptions | User can cancel from My Services → Subscriptions | Refunds depend on the subscription terms and billing timing | Or contact customer service at 1100 / 0560101100 |
How to pick the right route
For device orders use the shop or order channel; for app charges check the app store first; for account cancellations call customer care and obtain confirmation.
Escalate to regulators in the UAE if local consumer protection applies and issues remain unresolved.
After cancelling
Verify account closure
- Check your final bill and account status in the Mobily App or online portal.
- Ensure any recurring payments or direct debits are stopped with your bank where applicable.
Helpful official links
- Mobily main website: mobily.com.sa
- Mobi Store terms and returns: mobi.sa
- Telecom regulator (UAE): tdra.gov.ae
- UAE Ministry of Economy (consumer guidance): economy.gov.ae
Address
Corporate postal address
P.O. Box 9979, Riyadh 11423, Kingdom of Saudi Arabia.
Support contact summary
- Customer service: 1100 (from Mobily) or 0560101100.
- Support email for cancellations/orders: info@mobily.com.sa.
- Use the official site for portal and order support: mobily.com.sa.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.