Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Omantel service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Omantel: Step-by-Step Guide
What is Omantel
Overview
Omantel is the primary telecommunications provider based in the Sultanate of Oman, offering fixed broadband, fiber, mobile and business internet services.
Although Omantel’s services are focused on Oman, many customers and expatriates may seek guidance about cancelling subscriptions while residing in the United Arab Emirates.
Core services
Omantel provides residential and business internet services, including fiber-to-the-home, ADSL where available, and mobile data plans.
Support and account management options include telephone, email and in-branch service; online cancellation via a customer portal is not prominently listed as a standard option.
How to cancel Omantel
Preferred methods
- By phone - typically the fastest method for immediate processing and confirmation.
- In person - visit an Omantel branch to submit a written cancellation and return equipment.
- By email or post - accepted options for formal cancellation where supported; include account details and ID.
Step-by-step cancellation process
- Prepare account details: account number, registered name, national ID or passport copy, and service address.
- Contact Omantel via phone or visit a branch and inform them you wish to cancel the broadband/internet subscription.
- Ask for the cancellation reference number and expected final billing date; request written confirmation by email or SMS.
- Return any rented equipment (ONT, router, set-top box) as instructed to avoid additional charges.
- Settle outstanding charges, early-termination fees (if any), and request a final bill or receipt.
- If using email or post, include a signed statement of cancellation, copies of ID, account details and a clear request for confirmation.
What happens when you cancel
Service access and disconnection
Once cancellation is processed your internet access will be terminated on the agreed date and services will stop functioning.
Some providers may allow a short grace period for returning equipment; confirm the exact disconnection date when you cancel.
Billing, renewal and data
- Billing stops after the final settlement date, but you remain liable for charges incurred up to disconnection.
- If on a subscription or contract, automatic renewals stop once cancellation is confirmed.
- Back up any personal data on devices or cloud accounts before disconnection; provider-stored data may be deleted after account closure.
Will I get a refund?
General refund policy
Refunds depend on Omantel’s contract terms, whether service was prepaid, and whether charges were used during the billing period.
Many providers do not pro-rata refunds for monthly access already provided; final settlements cover unpaid usage and any refundable deposits.
Common exceptions and conditions
- Prepaid balances may be forfeited depending on terms; ask for a balance refund policy for prepaid/mobile accounts.
- Refunds for early termination are subject to contractual early-exit fees if you end a fixed-term agreement early.
- Equipment deposit refunds typically require return of undamaged equipment within the timeframe specified by the provider.
- Always request a written statement of any refundable amounts and expected payment timing.
Omantel plans and pricing
Pricing overview
Official and up-to-date prices for Omantel services vary by plan, location and promotions and are best confirmed directly with Omantel.
If you need exact monthly rates, bundle pricing or business tariffs, contact Omantel support or visit the official site.
Contact for details
| Plan | Description | Price |
|---|---|---|
| Home Fiber (Residential) | High-speed fiber internet for homes | Contact for pricing |
| Business Broadband | Dedicated business internet and SLAs | Contact for pricing |
| Mobile Internet / Data SIM | Postpaid and prepaid mobile data options | Contact for pricing |
Your consumer rights in United Arab Emirates
Key rights summary
As a consumer in the UAE, you have rights to clear contract terms, accurate billing, and to make complaints about telecommunications services.
These rights apply when you purchase services while resident in the UAE or deal with foreign providers operating in the UAE market.
Where to escalate complaints
- File disputes and seek guidance through the UAE Government Consumer Rights pages: u.ae - Consumer Rights.
- For telecommunications-specific issues, consult the Telecommunications and Digital Government Regulatory Authority (TDRA): tdra.gov.ae.
- Keep all correspondence, invoices and cancellation confirmations as evidence when filing a complaint.
Customer experiences
Positive feedback
Customers commonly note reliable fiber speeds and stable connectivity where fiber infrastructure is available.
Business customers often highlight strong SLA options for dedicated lines when contracted appropriately.
Frequent issues
Some customers report variability in support response times, especially for international or out-of-country account management.
Billing clarity and equipment return instructions are occasional pain points; documented confirmations reduce disputes.
Documentation checklist
Required documents
- Account number and full name of the account holder.
- Copy of national ID, passport or residency permit as required.
- Signed cancellation request or written statement (for email/post cancellations).
Supportive documents
- Recent invoice or final bill for reference.
- Proof of equipment return (receipt or tracking number).
- Any previous correspondence with Omantel support and cancellation reference numbers.
Common mistakes
Not getting written confirmation
Some customers cancel verbally and do not obtain a written confirmation or reference number; this makes disputes harder to resolve.
Always request an email, SMS or printed confirmation showing the cancellation date and any final charges.
Failing to return equipment or check contract terms
Failing to return rented equipment can lead to extra fees; confirm return instructions and keep receipts.
Also verify whether you are in a fixed-term contract to avoid unexpected early-termination fees.
Comparative recap
Cancellation method comparison
| Method | Speed | Ease | Recommended when |
|---|---|---|---|
| Phone | Fast | High | Immediate confirmation and quick queries |
| In person (Branch) | Moderate | High | Return equipment and sign documents physically |
| Slow to moderate | Moderate | When you need written trail and cannot visit branch | |
| Post (standard mail) | Slow | Low | Formal cancellations requiring signed letters |
Key takeaway
Phone or branch cancellations are usually fastest and provide immediate confirmation.
Email or post are useful when a written record is essential, but expect longer processing times.
After cancelling
Immediate steps
- Save the cancellation reference number, final invoice and any email confirmations.
- Return provider equipment promptly and keep proof of return to avoid extra charges.
Helpful official links
- Omantel official site for contact and support: omantel.om
- UAE consumer rights and guidance: u.ae - Consumer Rights
- UAE telecom regulator (TDRA) for telecom complaints: tdra.gov.ae
Address
Official mailing address
P.O. Box: 789, Postal Code 112, Ruwi, Sultanate of Oman, Oman.
Use the official Omantel website or branch contacts to confirm the correct postal address for cancellations and equipment returns before sending documents.
Contact confirmation
Always verify branch locations, opening hours and the correct department to avoid delays when returning equipment or submitting cancellation paperwork.
Refer to the Omantel contact pages on the official site for the latest details: omantel.om.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.