Cancel TELUS online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Telus service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Telus: Easy Method
What is TELUS
Overview
TELUS is a Canadian telecommunications company offering mobile, internet, TV and home services primarily across Canada.
Its customer policies (trial periods, device financing, refunds) are defined under Canadian service agreements and published on TELUS official pages.
Relevance to UAE residents
TELUS does not appear to operate retail services in the United Arab Emirates; no UAE-specific cancellation process was found in public sources.
If you are in the UAE and have a TELUS account (for example while abroad), Canadian terms are likely to apply and local UAE regulators may not govern TELUS contracts directly.
How to cancel TELUS
Primary cancellation methods
- Phone call to TELUS support (use official numbers listed at telus.com).
- Contact form / support page on TELUS official website and chat/assist channels listed there.
- Certified postal mail to TELUS corporate address for written cancellation (recommended for proof).
Important notes about My TELUS and email
- My TELUS currently does not accept cancellation submissions - you cannot cancel fully via the online account according to TELUS community statements.
- Email methods depend on the support route provided to you; always request and save written confirmation and reference numbers.
What happens when you cancel
Service access and final billing
Service access typically ends on the cancellation date or at the end of the billing cycle depending on your contract and how you cancel.
Expect a final bill showing any outstanding usage, prorated charges, or device-related balances.
Device returns and finance agreements
If you are in a device financing plan, cancelling can trigger repayment obligations such as the remaining Device Balance or Easy Payment / Bring-It-Back amounts.
Adjustments may be made for device depreciation; return devices in original condition if you want to reduce charges under trial terms.
Will I get a refund?
Trial-period refunds
TELUS offers a trial period (15 days; 30 days for people with disabilities) during which you may receive a full refund if conditions are met.
- Refund applies only if usage remains below thresholds (under 30 voice minutes, 50 messages, or 50 MB data) and device is returned in near-new condition with original packaging.
Post-trial and prepaid credits
Cancelling after the trial or during device financing usually does not produce a full refund and may trigger repayment of device financing balances.
- Prepaid credits are generally non-refundable. If a prepaid balance ≥ CAD 300 exists and no 30-day plan is active, TELUS may auto-add the cheapest 30-day plan instead.
TELUS plans and pricing
Pricing availability
TELUS pricing is published in Canadian dollars for services in Canada. TELUS does not publish AED pricing for the United Arab Emirates.
For accurate rates while abroad (roaming) or device finance balances, contact TELUS support directly.
Contact for exact pricing
If you need specific prices or currency conversions for use in the UAE, contact TELUS via the official site for the most current information.
| Plan / Item | Price (AED) | Notes |
|---|---|---|
| Mobile plans | Contact for pricing | TELUS lists prices in CAD; contact TELUS for details. |
| Internet / Home services | Contact for pricing | Canadian plans only; no AED rates published. |
| Roaming (example) | Contact for pricing | Roaming rates are shown in CAD (e.g., CAD 18/day) on TELUS pages. |
Your consumer rights in United Arab Emirates
Key TDRA rights
- Right to fair treatment and accurate pre-contract information.
- Right to receive full terms and conditions before signing.
- Right to efficient complaint handling and escalation to TDRA if unresolved.
Contract changes and termination
- Right to termination without penalty before a price increase takes effect.
- Providers must give at least 28 days’ notice before price or contract changes.
For official TDRA guidance consult the Telecommunications and Digital Government Regulatory Authority.
Customer experiences
Negative feedback summary
Public reviews show recurring complaints about long hold times, unexpected cancellation charges, billing errors and difficulty cancelling.
Some users reported large or unclear cancellation fees and problems with cancellations not being processed promptly.
Positive feedback summary
There are isolated positive reports about helpful agents assisting with cancellation and sensitive cases.
Experience varies by case; keep documentation and ask for escalation if you encounter problems.
Documentation checklist
What to prepare before cancelling
- Account number, full name on account, and contact details.
- Device IMEI/serial number if returning hardware.
- Proof of purchase, finance agreement details, and last paid invoice.
What to obtain when cancelling
- Written confirmation of cancellation and a reference number.
- Final bill and itemised charges; receipt for device return or courier tracking number.
Common mistakes
Failing to get written confirmation
Not obtaining a written cancellation confirmation is a frequent mistake; it makes disputes harder to resolve.
Always request reference numbers and save emails, call logs, or certified mail receipts.
Ignoring device finance obligations
Assuming cancellation removes device financing is incorrect - many customers are still charged the remaining device balance.
Check your finance contract and return device per the trial conditions if you aim for a refund.
Comparative recap
Quick comparison
| Topic | TELUS (Canadian terms) | UAE (TDRA consumer rights) |
|---|---|---|
| Trial period | 15 days (30 days for persons with disabilities); usage & device return conditions apply. | No UAE-specific TELUS trial; TDRA requires clear pre-contract info. |
| Refunds | Full refund within trial if usage limits and device return conditions met; otherwise limited. | Consumers entitled to clear refund/termination rules and complaint handling under TDRA. |
| Cancellation methods | Phone, certified mail, web support; My TELUS may not accept cancellations currently. | TDRA expects providers to offer fair, accessible cancellation and complaint channels. |
| Early termination | May trigger repayment of remaining device balance or payment-plan amounts. | TDRA requires transparent disclosure of termination penalties before contract signing. |
| Prepaid credits | Generally non-refundable; special handling if large balances (e.g., ≥ CAD 300). | TDRA expects transparent refund/credit policies from providers serving UAE consumers. |
After cancelling
Immediate next steps
- Keep your cancellation confirmation and final bill for at least 12 months.
- Return devices promptly by the required method and obtain tracking/receipt.
Where to get help and escalate
- TELUS official support: https://www.telus.com/en
- UAE regulator (TDRA) for local consumer escalation: https://www.tdra.gov.ae
Address
TELUS corporate mailing address
TELUS West Georgia Street 510, 7th Floor Vancouver BC V6B 0M3 Canada.
Send certified/trackable mail if you require written proof of cancellation delivery.
Support links
Official TELUS homepage and support: https://www.telus.com/en
TDRA (UAE regulator) for consumer rights and complaints: https://www.tdra.gov.ae
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.