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Cancel TRUEMOVE
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Cancellation service #1 in UAE
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I hereby notify you of my decision to terminate the contract relating to the Truemove service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Truemove: Easy Method
What is Truemove
Overview
Truemove is a telecommunications and broadband brand based in Thailand that offers home and business internet services and mobile plans.
Its core operations and service centres are based in Thailand; availability and local support in the United Arab Emirates may be limited or provided through partners or resellers.
Operating scope in UAE
If you subscribed to a Truemove product while in Thailand, or via an international reseller, cancellation steps may differ from UAE-based operators.
If your account is billed or managed by a UAE operator (for example a local partner), follow that operator’s local cancellation rules in addition to contacting Truemove.
How to cancel Truemove
Primary cancellation methods
- Contact Truemove customer service via the official website: https://www.truemove.app/.
- Use Truemove’s account portal or official support email to submit a written cancellation request and keep a copy.
- If a local reseller or UAE operator manages billing, contact that operator directly (see section below).
Steps to follow (recommended)
- Prepare your account number, contract details and ID before contacting support.
- Submit the cancellation request in writing (email or portal) and request a cancellation reference number.
- Confirm final charges, equipment return process and the effective cancellation date in writing.
What happens when you cancel
Service access and timing
Depending on the provider, service may stop immediately or at the end of the billing cycle or notice period.
Ask for the exact disconnect date and keep that in writing to avoid unexpected charges.
Billing, final charges and data
Final billing typically includes outstanding charges, any early-termination fees and the current month’s pro rata or full charge as applicable.
If your account is managed by a UAE operator, that operator’s billing rules apply - obtain a written final statement.
Will I get a refund?
General policy
There is no general UAE statutory 14-day cooling-off right for telecom contracts comparable to consumer goods returns.
Refunds for prepaid or unused service periods are not guaranteed and are handled according to the provider’s terms.
Exceptions and practical steps
- Request a written refund policy or final-bill breakdown when you cancel.
- If you believe a refund is due and the provider refuses, keep all communications and consider escalating to the UAE regulator.
Truemove plans and pricing
Pricing availability
No verified public pricing for Truemove specifically for the United Arab Emirates was found for 2024/2025.
Contact Truemove directly for UAE-specific offers or reseller pricing.
How to request a quote
- Use the official Truemove website contact form: Truemove official site.
- Ask the reseller or local partner for a written quotation and contract terms before agreeing to any charge.
| Plan | Price |
|---|---|
| Contact for pricing | Contact for pricing |
Your consumer rights in United Arab Emirates
Key local regulation
The UAE regulator sets protections for telecom customers; a notable rule limits early-cancellation charges for local operators.
For authoritative guidance, consult the Telecommunications and Digital Government Regulatory Authority: https://www.tdra.gov.ae/.
Practical consumer protections
- Under current UAE telecom regulations, local operators cannot charge more than one month’s rental when a customer cancels early (applies to UAE telecom providers).
- There is no automatic statutory 14-day cooling-off period for telecom contracts; refunds are handled case-by-case.
Customer experiences
Positive examples
Some customers report success when escalating issues via official social channels and keeping chat transcripts as proof of agreement and confirmation.
Obtaining a written cancellation reference or clearance certificate often resolved disputes for those users.
Negative examples
Other customers report long hold times, repeated billing after cancellation attempts, and difficulties cancelling via apps or websites when the local operator manages the account.
Failing to obtain written confirmation is a common cause of continued billing complaints.
Documentation checklist
Essential documents to bring or send
- Account / contract number and customer name.
- Valid photo ID (passport or Emirates ID if applicable).
- Proof of address and recent bill or payment receipt.
Evidence to keep after you cancel
- Written cancellation request and the provider’s acknowledgement or reference number.
- Final invoice or settlement statement and any equipment return receipts.
- Chat transcripts, emails and screenshots of portal requests.
Common mistakes
Relying solely on apps or portals
Many users report that cancellation via mobile apps or websites can fail or remain unprocessed.
Always follow up and obtain written confirmation from the provider or local operator.
No written confirmation or clearance certificate
Not requesting a cancellation reference or clearance certificate often leads to continued billing disputes.
Insist on a written final statement showing zero balance or confirmed disconnect date.
Comparative recap
At-a-glance comparison
| Feature | Truemove (general) | Local UAE operator (example: Du) |
|---|---|---|
| Primary cancellation channels | Phone, email, account portal, official website | In-store visit or hotline (example: Du requires store visit or call 800-155) |
| Refund / cooling-off | No universal rule; check provider terms | No automatic 14-day cooling-off; refunds not guaranteed |
| Proof recommended | Written cancellation confirmation and reference number | Written clearance certificate or confirmation; escalate to regulator if billing continues |
After cancelling
Practical next steps
- Confirm and save the final bill and any equipment return receipts.
- Remove or update any automatic payments linked to the cancelled service.
Useful official links
- Truemove official site: https://www.truemove.app/
- UAE Telecom regulator (TDRA): https://www.tdra.gov.ae/
- If your service is supplied by Du in UAE, contact Du: https://www.du.ae/
Address
Truemove headquarters
18 True Tower, Ratchadapisek Road, Huai Khwang, Bangkok 10310, Thailand.
Local contacts and regulator
For UAE-specific disputes or regulation inquiries, consult the Telecommunications and Digital Government Regulatory Authority: https://www.tdra.gov.ae/.
If your account is billed or supported by a UAE operator, use that operator’s official customer service channels listed on their official website (for example: https://www.du.ae/).