cancellation Unifi: Step-by-Step Guide

What is Unifi

Overview

Unifi is a subscription-based internet and related digital service brand operated by Telekom Malaysia that provides broadband, TV add-ons, and software subscriptions.

While Unifi primarily operates in Malaysia, some digital services and app subscriptions (listed in app stores) are available to users in other countries, including customers located in the United Arab Emirates.

Service scope

Unifi covers residential and business broadband, streaming add-ons, and device or software subscriptions sold through official channels and app stores.

Cancellation and billing practices vary by product type (broadband contracts, streaming add-ons, software subscriptions, and physical hardware).

How to cancel Unifi

Online and digital cancellation

• Start via the Unifi self‑care portal or the MyUnifi app at unifi.com.my.
• Use live chat on the official site or the app to request cancellation and receive confirmation of a 30‑day notice where applicable.

In-person and follow-up steps

• If a 30‑day digital notice is required, visit a TMpoint or Unifi store between days 31 - 35 to finalise the termination; missing this window may lapse the notice and require a new 30‑day notice.
• Bring required documentation and return any rented equipment as instructed during finalisation.

Contract and administrator cancellations

• For services under a fixed‑term contract, contact customer support to confirm early termination fees and final billing.
• Administrators cancelling software subscriptions must use the service’s internal cancellation URL or the account management interface as directed by Unifi; cancellations via other informal channels may not be accepted.

What happens when you cancel

Access and service cut-off

Access to paid digital services typically continues until the end of the paid billing period unless otherwise specified in your contract.

For broadband with a notice period, the service normally remains active through the notice period and terminates on the final agreed date.

Data and account implications

Accounts and any stored settings or recordings linked to Unifi TV or apps may be deleted after termination according to Unifi retention policies.

Export any personal data, recordings or configuration settings before the final termination date if you need to retain them.

Will I get a refund?

General refund policy

Unifi’s standard policy for many digital/software subscriptions is no refund for mid‑cycle cancellations; access typically continues until the end of the paid period.

Streaming add‑ons cancelled mid‑billing cycle usually remain active until cycle end with no pro rata refund.

Exceptions and physical goods

• Physical hardware returns are often accepted within 14 days of delivery if defective or unopened and resaleable; returns may require authorisation and testing.
• Refunds or disputes related to early termination fees or non‑refunds may be contested under UAE consumer protection provisions (see Consumer Rights section).

Unifi plans and pricing

App subscription prices (UAE App Store)

The following prices are the latest available in the UAE App Store for the "Unifi: University Social App" in‑app purchases.

Notes on pricing accuracy

Prices shown are taken from official app store listings and are subject to change by the provider or the app store operator.

For broadband plan pricing, packages and promotions vary by market and should be confirmed via the official site or customer support.

Your consumer rights in United Arab Emirates

Overview of UAE consumer protections

UAE consumer law grants rights to challenge unfair contract terms, request refunds in specific cases, and seek remedies for defective goods or misleading practices.

Cooling‑off rules, refund entitlements, and dispute mechanisms may apply depending on the product or service type.

How these rights apply to Unifi customers

• Customers in the UAE may be able to contest non‑refund policies or early termination fees if they are deemed unfair under UAE regulations.
• Use local consumer complaint channels to escalate unresolved refund or contract disputes.

Customer experiences

Positive feedback

Customers often praise the intuitive interface, ease of use, and flexible app‑based controls for subscriptions.

Some users note good responsiveness from official support channels when issues are handled through official portals.

Common criticisms

Reported issues include occasional service instability, device hardware concerns, and frustration with support or restocking/return fees.

Users sometimes experience difficulties with account login or mobile interface bugs during setup; these are frequently resolved through updates or support escalation.

Documentation checklist

What to bring when cancelling in person

• Valid photo ID (passport or Emirates ID).
• Account number, billing statement or service agreement reference.
• Proof of purchase for rented hardware and original packaging if returning devices.

What to prepare for online cancellation

• Login credentials for your Unifi account or MyUnifi app.
• Any email confirmation or chat transcript showing your cancellation notice.
• Payment records if you plan to dispute charges or request refunds.

Common mistakes

Missing the finalisation window

Example: Submitting an online 30‑day notice but failing to visit the TMpoint or complete required steps within days 31 - 35 can cause the notice to lapse.

Always confirm the exact finalisation process with support and obtain a written confirmation of the termination date.

Assuming automatic refunds

Example: Cancelling a streaming add‑on mid‑cycle expecting a pro rata refund - Unifi often provides access until end of billing cycle without refund.

Check subscription terms before cancelling and save transaction records if you plan to dispute charges.

Comparative recap

Quick policy comparison

After cancelling

What to do immediately after termination

Save written or electronic confirmation of the cancellation and any final invoices for your records.

Export any personal data, recordings or settings you need before the account is closed.

Useful official links and next steps

• Official Unifi support and account portal: https://unifi.com.my/
• If you have a dispute, gather documentation and contact local UAE consumer protection channels to file a complaint.

Address

Local office

ParkLane Tower - Office 1513 - Al A'amal St - Business Bay - Dubai - United Arab Emirates

Support reminder

For service‑specific procedures and final confirmation, always use official Unifi channels and obtain written confirmation of any cancellation or refund agreements.