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Cancellation service #1 in UAE
cancellation Videotron: Easy Method
What is Videotron
Overview
Videotron is a Canadian telecommunications company that provides residential and business services such as internet, mobile and cable television.
The company operates primarily in Canada and its contracts, support and legal terms are governed by Canadian processes and policies.
Where it operates
Videotron’s retail and service operations are based in Canada; it does not publish pricing or subscription plans for the United Arab Emirates market.
If you are located in the UAE and using Videotron services remotely or during travel, your contract will normally be subject to Canadian jurisdiction unless otherwise agreed.
How to cancel Videotron
By phone (required for most residential cancellations)
- Call Videotron at 1‑877‑512‑0911 (toll-free in Canada) to request cancellation; this is the primary method stated by Videotron.
- Cancellations are not possible via the App Store, Google Play or the My Account web interface.
- Have your account number and personal ID ready when you call to speed the process.
In writing (alternative or escalation)
- Send a written notice to Customer Relations Management if you prefer paper or need a formal record.
- Include account details, requested cancellation date and contact information; consider using registered mail for proof of delivery.
- Videotron support page for cancellation details: Videotron - Cancelling service.
What happens when you cancel
Service access and billing
Service will be stopped on the cancellation date agreed with Videotron; account access (online portal, email, streaming) typically ends at that time.
Final billing may include prorated charges, outstanding monthly fees, or early-termination charges if applicable.
Equipment and device balances
Rented equipment (for example modems or routers) must be returned to a Videotron store; purchased equipment remains yours.
If you cancel before a device subsidy contract ends, you may be charged the remaining balance of any discounted mobile device or equipment.
Will I get a refund?
Satisfaction guarantees and standard refunds
Videotron provides a 15‑day satisfaction guarantee for certain services or equipment under conditions stated in the contract.
Refunds depend on the reason for cancellation, usage levels, condition of returned equipment and time since activation.
Business contracts and accessories
- For business contracts: termination within 15 days (30 days for persons with disabilities) may be allowed without early termination charges if usage is under 50% and equipment is returned in good condition.
- Mobile accessories can usually be refunded or exchanged within 15 days if returned sealed or "as new" with proof of purchase; some items (opened headphones, installed screen protectors) are excluded.
- See Videotron policies for details: Exchange & refund policy (accessories).
Videotron plans and pricing
Pricing note
Videotron does not publish pricing or subscription plans for the United Arab Emirates market.
If you are looking for costs, Videotron’s pricing is presented in Canadian markets and local currency; for UAE-specific charges contact the company directly.
How to request prices
Contact Videotron support by phone or written request to obtain account-specific pricing or to confirm any transfer/roaming charges if applicable.
| Plan | Price | Notes |
|---|---|---|
| Residential / Business Plans | Contact for pricing | Videotron does not publish UAE pricing; request a quote via support. |
Your consumer rights in United Arab Emirates
Local consumer protection overview
UAE consumers are protected by local consumer protection authorities and government portals that advise on dispute resolution and complaints.
If a company operates in the UAE, UAE laws and regulators such as the Telecommunications and Digital Government Regulatory Authority (TDRA/TRA) may apply.
When the provider is outside the UAE
If your contract is with Videotron in Canada, Canadian consumer protections and Videotron’s contractual terms typically govern the relationship.
For cross-border disputes or if you are in the UAE, you can still seek guidance from UAE consumer authorities for options and referral. Official UAE consumer information: UAE Government - Consumer protection.
Customer experiences
Positive feedback
Some customers report very positive interactions with individual Videotron agents who were polite and resolved issues efficiently.
These positive experiences often highlight helpful frontline support when staff are empowered to solve account or technical problems.
Common complaints
Frequent negative reports include dissatisfaction with customer service, billing issues and delays in equipment delivery or activation.
Users also report occasional outdated processes (for example manual eSIM provisioning) and app or portal glitches that complicate account management.
Documentation checklist
What to include in a cancellation call
- Full name exactly as on the account
- Account number and associated phone or service number
- Preferred cancellation date and reason for cancellation
Documents for written or in-store returns
- Proof of identity (ID or passport)
- Proof of purchase or contract number
- Device IMEI or serial number for mobile devices
- Return receipt when you return rented equipment
Common mistakes
Assuming you can cancel online
Many customers try to cancel via the app or My Account web portal but Videotron’s stated process requires a phone call or written notice for many cancellations.
Not returning rented equipment or ignoring device balances
Failing to return rented modems or routers may lead to extra charges on your final bill.
Cancelling before a device subsidy term ends without confirming remaining balances can result in unexpected early-termination or remaining device charges.
Comparative recap
At a glance
| Feature | Videotron (Canada) | Typical UAE ISP |
|---|---|---|
| Availability | Services in Canada only | Local providers serve UAE nationwide |
| Cancellation method | Phone or written notice required; not via app/web for many cases | Often online, phone or app possible depending on provider |
| Jurisdiction | Canadian law and Videotron terms | UAE consumer law and local regulator oversight |
| Equipment returns | Rented equipment must be returned to store | Similar return requirements; local drop-off or collection options vary |
| Pricing currency | CAD (no UAE pricing published) | AED, local plans and promotions |
After cancelling
What to keep after cancellation
Keep written confirmation of cancellation, final invoices and any return receipts for rented equipment.
Save copies of email confirmations and names of agents you dealt with in case of later disputes.
Useful official links
- Videotron cancellation support: https://www.videotron.com/en/support/account-billing/cancelling-service
- Videotron terms and conditions: https://www.videotron.com/en/support/legal/terms-conditions
- Videotron accessories refund policy: Exchange & refund policy
- UAE consumer protection information: UAE Government - Consumer protection
- UAE telecom regulator: Telecommunications and Digital Government Regulatory Authority (TRA)
Address
Customer Relations address
Customer Relations Management, 612 St‑Jacques Street, 8th Floor, Montréal, Québec H3C 4M8, Canada.
Phone and support
Primary cancellation phone: 1‑877‑512‑0911 (toll-free within Canada). For international callers use the country dialing code as required.
For official details and policy references visit Videotron’s support pages: https://www.videotron.com/.
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Written by Reem Al Falahi
Regulatory watch · 7 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 7 years to make sure every Postclic template is compliant and admissible in court.