Postclic unlimited subscription: promo at AED 3.83 for 48h with a mandatory first month at AED 208.25, then AED 208.25 per month without commitment
Cancel VIRGIN MEDIA online
In 30 Seconds
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Virgin Media service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Virgin Media: Easy Method
What is Virgin Mobile UAE
Overview
Virgin Mobile UAE is a mobile virtual network operator offering prepaid and postpaid mobile plans, tourist eSIMs, and devices in the United Arab Emirates.
Services covered
Services include monthly and yearly mobile plans, tourist eSIMs, device sales, and a digital-first account experience via the Virgin Mobile app.
How to cancel Virgin Mobile UAE
Cancel using the app (recommended)
- Open the Virgin Mobile UAE app.
- On iOS: tap "More". On Android: open the side menu.
- Go to "My Account", tap "Terminate my account" and follow the on-screen instructions.
- Account remains active until the renewal date; you can reactivate within 12 months using the same email (otherwise you may lose your number).
Other cancellation paths
- For 6‑ and 12‑month plans: cancellation is normally only allowed in the final month of the contract. To seek early cancellation, contact Virgin Mobile directly via the app chat or official support channels.
- One‑month plans cannot be canceled mid‑term but can be paused anytime in the app.
What happens when you cancel
Account status and access
After you confirm cancellation the account remains active until the renewal (billing) date shown in your account.
During that remaining period you keep service access and any unused allowances unless otherwise stated.
Number, wallet and reactivation
- You can reactivate the same account within 12 months using the same email; otherwise you may lose the phone number.
- Remaining wallet credit is refundable on termination (see refunds section).
Will I get a refund?
Device returns and cooling-off
Devices purchased can be returned within a 3‑day cooling‑off period if they remain in original sealed condition.
Opened or damaged packaging will make the device ineligible for a refund; defective but intact devices may be exchanged for the same model within 3 days.
Service and payment refunds
- Service payments (unused airtime/data) are refundable within 14 days, less any usage incurred before cancellation.
- If you were charged incorrectly, open a chat with care to apply for a refund; follow up if timelines slip.
- If a SIM or service was bought from a third‑party retailer, that retailer’s return policy applies.
Virgin Mobile UAE plans and pricing
Official plans and prices
Below are verified plan prices (VAT inclusive where shown). Tourist eSIMs and prepaid plans are generally prepaid and non‑cancellable.
| Plan | Price | Period | Key features |
|---|---|---|---|
| Mobile Plan - 1 month, 3 GB | AED 79 | Monthly | 3 GB data, 50 local mins/SMS |
| Mobile Plan - 1 month, 6 GB | AED 119 | Monthly | 6 GB data, 50 local mins/SMS |
| Mobile Plan - 1 month, 10 GB | AED 162 | Monthly | 10 GB data, 50 local mins/SMS |
| Mobile Plan - 12 months, 3 GB/month | AED 474 | Yearly (paid upfront) | 3 GB/month, 50 local mins/SMS, 50% discount |
| Mobile Plan - 12 months, 6 GB/month | AED 714 | Yearly (paid upfront) | 6 GB/month, 50 local mins/SMS, 50% discount |
| Mobile Plan - 12 months, 10 GB/month | AED 972 | Yearly (paid upfront) | 10 GB/month, 50 local mins/SMS, 50% discount |
| Tourist eSIM - 3 days, Unlimited | AED 99 | 3 days | Unlimited data eSIM |
| Tourist eSIM - 10 days, Unlimited | AED 199 | 10 days | Unlimited data eSIM |
| Tourist eSIM - 20 days, Unlimited | AED 299 | 20 days | Unlimited data eSIM |
| Tourist Plan - 7 days, 21 GB | AED 142.86 | 7 days | 21 GB total (3 GB/day), 30 local mins/SMS, 20 intl mins/SMS |
| Tourist Plan - 10 days, 40 GB | AED 190.48 | 10 days | 40 GB total (4 GB/day), 30 local mins/SMS, 20 intl mins/SMS |
| Tourist Plan - 15 days, Unlimited | AED 261.90 | 15 days | Unlimited data, 30 local mins/SMS, 20 intl mins/SMS |
| Tourist Plan - 30 days, Unlimited | AED 500 | 30 days | Unlimited data, 30 local mins/SMS, 20 intl mins/SMS |
| Home Internet (Yearly plan, unlimited) | AED 125 / month (equivalent) | Yearly commitment | Unlimited home internet, yearly commitment (save ~50%) |
Your consumer rights in United Arab Emirates
Cooling-off and returns
Device purchases have a 3‑day return right if the device is still sealed and undamaged.
Refund timelines and wallet credit
- Service refunds (unused airtime/data) are processed within 14 days per mobile terms.
- Remaining wallet credit is refundable when you terminate the account.
- If the SIM or device was bought from a third‑party, their return rules apply.
Practical consumer tips
Keep proof of purchase, screenshots of charges and chat transcripts. If refunds are delayed, escalate through official channels and consider filing a complaint with UAE consumer authorities.
Customer experiences
Positive feedback
Many customers praise helpful delivery staff and quick resolution for app/eSIM issues.
Trustpilot reviews often highlight friendly agents and a smooth digital experience for activations and transfers.
Negative feedback
- Recurring home internet disconnections and slow Wi‑Fi for some users.
- Unexpected data stoppages, app renewal prompts, and difficulty reaching support reported.
- Delayed refunds and poor escalation for larger amounts have been reported in a few cases.
Documentation checklist
Before you cancel
- Account email and password (ensure app access).
- Order number or invoice for the device or plan.
- Photo of device packaging (if returning) and proof it is sealed.
For refund or dispute
- Payment receipts or bank statements showing the charge.
- Screenshots of chat support, app screens, and billing history.
- Valid photo ID as required for account verification.
Common mistakes
Timing errors
Trying to cancel a 6‑ or 12‑month plan before the final month without contacting support can lead to rejection or confusion.
Return and refund errors
Opening device packaging and then expecting a full refund breaches the 3‑day sealed‑package condition.
Assuming refunds are immediate: service refunds can take up to 14 days and sometimes longer if disputes involve banks or third parties.
Comparative recap
Quick comparison overview
| Plan / Item | Cancellation flexibility | Refund policy | Notes |
|---|---|---|---|
| One‑month mobile plan | Cannot cancel mid‑term; can be paused | No pro‑rata refund for the month | Use app to pause; renewals handled in app |
| 6‑ & 12‑month plans | Cancelable only in final month unless you contact support | Unused service refundable within 14 days (subject to use) | Yearly plans are paid upfront; check early termination options with support |
| Tourist eSIM / prepaid | Prepaid and generally non‑cancellable | No refund once activated or used | Purchase carefully; short‑term use only |
| Device purchase | Return within 3 days if sealed | Full refund for sealed items; exchanges for defective (intact) devices | Opened/damaged packaging voids refund |
| Home Internet (yearly) | Yearly commitment; cancellation rules depend on terms | Depends on contract terms; seek support for specific cases | Often offered as a yearly saving; check termination charges |
After cancelling
Follow-up actions
- Save confirmation of cancellation and any reference number from the app or chat.
- Request and keep a refund timeline in writing where applicable.
Helpful links and reactivation
Use the official site for support and FAQs: Virgin Mobile UAE.
Remember you can reactivate the same account within 12 months using the same email; otherwise the number may be lost.
Address
Corporate operations (provided contact)
Virgin Media Sales Operation Support, Unit 5 Nimbus Park, Porz Avenue, Houghton Regis, Dunstable, LU5 5FR
Support channel reminder
For account changes and refunds use the Virgin Mobile UAE app chat or official site to ensure your request is recorded and tracked.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.