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Cancellation service #1 in UAE
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I hereby notify you of my decision to terminate the contract relating to the Wave service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
cancellation Wave: Easy Method
What is Wave
Overview
Wave is a subscription-based service that in this guide refers primarily to the Wave accounting/product subscriptions (Pro, Receipts, Wave Advisors) and related mobile-store subscriptions, as used by customers globally.
This guide also includes practical cancellation options relevant to customers in the United Arab Emirates, including contact methods for Waves Middle East broadband where applicable.
Services covered
Covered services include Wave web subscriptions billed via Stripe, in-app subscriptions billed through Apple App Store (iOS), and Google Play (Android).
The guide also notes local Waves Middle East broadband contact methods for customers who may be terminating a local internet service from Waves providers in the UAE.
How to cancel Wave
Cancel a web (Stripe) subscription
- Open the Wave app and go to Settings → Manage Subscription.
- Follow the Stripe page prompts to cancel; your subscription remains active until the end of the current billing period.
- If you need a refund for a web subscription, contact Support as described below (refunds are not automatic).
Cancel an iOS or Android subscription
- iOS: Cancel via your Apple ID subscription settings or use Settings → Manage Subscription in the Wave app which routes you to Apple.
- Android: Cancel via Google Play → Subscriptions or use Settings → Manage Subscription in the Wave app which routes you to Google Play.
- Store-managed subscriptions (App Store/Play) must be handled in the respective store; Wave cannot directly cancel those for you.
Local Waves Middle East broadband cancellation (UAE)
- Phone: Call the Waves Middle East support line (check your invoice or waves.qa for the current number).
- Email: Send a cancellation request to info@wavesme.com with account details and preferred cancellation date.
- Postal: Send a signed written cancellation letter to the provider’s postal address (see Address section below).
What happens when you cancel
Access and service end date
For web subscriptions, your paid access typically continues until the end of the current billing period even after cancellation.
For App Store and Google Play subscriptions, access ends based on the store's billing cycle and their confirmation of cancellation.
Auto-renewal and billing
Subscriptions auto-renew unless canceled before the renewal window; Wave’s terms advise cancellation at least 24 hours before renewal to avoid being charged for the next period.
Store-billed subscriptions are subject to Apple or Google Play billing rules for renewals and cancellations.
Data retention and account status
Cancelling a paid plan usually does not delete your Wave account or the bookkeeping data by default; you typically retain read-only access to data after the paid features end.
If you want account deletion, contact Wave Support and follow their account-closure process; retain backups of important records before requesting deletion.
Will I get a refund?
Refunds for web (Stripe) subscriptions
- Refunds for web subscriptions are discretionary and governed by Wave’s Paid Subscription Terms.
- To request a refund for a web subscription, use the Mave chatbot and contact Wave Support with your subscription details and reason for refund.
Refunds for iOS and Google Play subscriptions
- Refunds for subscriptions purchased via Apple App Store or Google Play are handled under the respective store policies.
- To request a store refund, follow Apple’s or Google Play’s refund process; Wave cannot directly credit those purchases.
Timing and exceptions
Wave’s Terms of Use note subscriptions auto-renew unless canceled at least 24 hours before renewal; this affects refund eligibility.
There is no explicit statutory 14-day cooling-off guarantee in Wave’s policies; refunds follow store rules or Wave’s Paid Subscription Terms and are not guaranteed.
Wave plans and pricing
Pricing overview
The table below shows estimated UAE prices converted from USD using a fixed exchange rate of 1 USD = 3.6725 AED.
Wave does not publish UAE-specific pricing; check the official site for up-to-date pricing and regional availability.
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Starter | AED 0.00 | Monthly | Basic bookkeeping, invoicing, estimates |
| Pro | AED 69.78 | Monthly | Everything in Starter + auto-import, receipts, reminders |
| Pro | AED 698.78 | Annual | Same as Pro monthly, billed yearly |
| Wave Advisors | AED 731.12 | Monthly | Dedicated bookkeeping, monthly statements, expert support |
| Receipts add-on | AED 40.40 | Monthly | Digitally capture unlimited receipts |
| Receipts add-on | AED 352.56 | Annual | Same receipts feature, billed yearly |
| Payroll add-on | AED 91.81 - 146.90 | Monthly | Run payroll (US-based) |
Your consumer rights in United Arab Emirates
Overview of rights
Consumers in the UAE are protected by national consumer protection rules administered locally; you have the right to clear pricing, accurate product information, and complaint mechanisms.
These protections apply to digital and subscription services sold in the UAE, subject to the terms disclosed at time of sale.
Refunds, cancellations and disputes
- Refund and cancellation entitlements depend on the provider’s published terms and the payment method used (web vs app store).
- If a provider refuses a legitimate request, you can file a complaint with local consumer protection authorities in the UAE.
Practical steps in the UAE
- Keep all transaction records, receipts, and screenshots of subscription and cancellation confirmations.
- If unresolved with the provider, escalate to the UAE consumer protection authority or the relevant emirate-level consumer department.
Customer experiences
Positive feedback
Many users find Wave easy to use, cost-effective, and good value for basic bookkeeping and invoicing tasks.
Some UAE users report responsive customer messaging and effective issue resolution for routine matters.
Criticisms and common problems
There are recurring reports of poor support responsiveness for complex issues such as payroll, account restrictions, or disputed charges.
Some users have reported difficulties cancelling services, unexpected reactivations, and problems with payroll processing leading to serious disruption.
How to interpret reviews
Consider reviews in context: free core features attract many small businesses, while advanced paid services (especially payroll) are where complaints most often occur.
Document your interactions and use official support channels to improve the chance of timely resolution.
Documentation checklist
Essential account details
- Account email and username used with Wave.
- Subscription or invoice ID and plan name.
- Payment method details and transaction dates.
Proofs and correspondence
- Copies/screenshots of the subscription page or billing statements.
- Any chat logs, emails, or cancellation confirmations from Wave or app stores.
- Written cancellation request if sent by email or post.
Common mistakes
Not checking which channel billed you
Many customers try to cancel in the Wave app when the subscription was purchased through Apple or Google, which means the cancellation must be done through the store.
Always confirm whether your charge is from Wave (Stripe), Apple, or Google Play before proceeding.
Missing cancellation windows
Failing to cancel at least 24 hours before renewal can result in an unwanted auto-renewal charge for the next billing cycle.
Set reminders a few days before renewal to avoid accidental charges.
Poor documentation of requests
Not saving confirmation messages or support tickets makes disputes harder to resolve with Wave or local authorities.
Always keep copies of cancellation confirmations and follow up if you do not receive one within a reasonable timeframe.
Comparative recap
Comparison purpose
The table below summarizes how cancellations and refunds differ by purchase channel and includes local Waves Middle East broadband options.
Use this to quickly identify the correct cancellation route for your situation.
| Aspect | Web (Stripe) | iOS (App Store) | Android (Google Play) | Waves Middle East (UAE broadband) |
|---|---|---|---|---|
| How to cancel | Settings → Manage Subscription in Wave → Stripe page | Cancel via Apple ID subscriptions or routed from Wave app | Cancel via Google Play Subscriptions or routed from Wave app | Phone, email (info@wavesme.com), postal letter, or provider portal |
| Who handles refund | Wave Support (request via Mave chatbot and Support) | Apple handles refunds | Google Play handles refunds | Provider’s UAE support team; check your contract |
| Access after cancel | Access until end of paid period | Depends on Apple’s billing cycle | Depends on Google Play billing cycle | Service termination date as agreed with provider |
| Typical issues | Refunds discretionary; support response times vary | Must follow Apple policies; Wave cannot directly refund | Must follow Google policies; Wave cannot directly refund | Local contract terms, potential notice periods and equipment return |
After cancelling
Follow-up steps
Save cancellation confirmations, check your final invoice, and verify that auto-renewal is disabled in your payment method or app store account.
If billed incorrectly after cancellation, contact Wave Support immediately and provide documentation.
Helpful official links
Address
Local contact details
Waves Middle East P.O. Box 43618, Dubai, United Arab Emirates
Email: info@wavesme.com
Notes on contacting
When contacting Waves Middle East, include your account details, desired cancellation date, and request written confirmation.
For web subscription support and refund requests, use the official Wave Support pages linked above.