Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Batelco service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Batelco: Easy Method
What is Batelco
Overview
Batelco (Bahrain Telecommunications Company) is a leading telecommunications provider headquartered in Bahrain, offering mobile, fixed, broadband and enterprise services.
Its consumer services include postpaid and prepaid mobile plans, home broadband and roaming options; some offerings and pricing are published in Bahraini Dinars (BD).
Relevance for UAE customers
Customers in the United Arab Emirates may interact with Batelco for roaming services or as existing customers relocating from Bahrain.
Before cancelling, UAE customers should confirm whether the specific Batelco service is governed by Batelco Bahrain terms or any local partner terms.
How to cancel Batelco
Primary in-person method
- Visit any Batelco retail shop and request the termination application form.
- Complete the form with your account details and present valid ID.
- Settle all outstanding charges (unbilled roaming, early-termination penalties, final usage) before the shop can process termination.
Web and phone options
- Web (e-Services termination): You may terminate services online with one (1) day’s written notice via Batelco e-Services where available; early termination fees apply if within a fixed term.
- Phone / Call Centre: Call Batelco Customer Contact Centre to request cancellation; follow up with any required written confirmation or in-person visit if requested.
What happens when you cancel
Access and service cut-off
Service access typically ends on the termination date specified in your application or after the notice period required by the chosen channel.
Final billing may include usage up to the cancellation date and any unbilled roaming or roaming data consumption.
Contract renewal and fees
If you cancel inside a fixed contract term, early termination charges specified in your plan or promotional literature can apply.
Device instalment plans or bundled offers may require settlement of remaining device balances before account closure.
Will I get a refund?
General policy
There is no published general 14-day automatic refund right for Batelco services; refunds are handled case-by-case under Batelco terms.
Prorated refunds may apply in exceptional cases, such as where Batelco is found to have materially breached the contract.
How to request a refund
- Raise the refund request at the retail shop when you submit the termination application, or via the customer contact centre.
- Provide evidence (bills, receipts, dates) and ask for written confirmation of the outcome.
- If you disagree with the decision, you may escalate via official complaint channels listed below.
Batelco plans and pricing
Price currency and applicability
Published Batelco consumer plan prices are shown in Bahraini Dinars (BD). Batelco does not publish UAE-specific prices in AED for Bahrain consumer plans.
UAE customers should confirm whether a plan applies locally or only as a roaming add-on before assuming pricing or availability.
Representative plans (published prices)
| Plan name | Price (BD) | Billing period | Key features / contract term |
|---|---|---|---|
| Basic International (Postpaid) | BD10.300 | Monthly | 16GB data, 20GB unlimited social media, unlimited to Batelco, 500 local minutes, up to 350 international minutes, 12-month contract |
| Ultimate Max (Postpaid) | BD55.000 | Monthly | Unlimited data, unlimited minutes, 10GB roaming worldwide, 100 roaming minutes, 12-month contract |
| One Plan Plus | BD55.000 | Monthly | 1 fiber + 5 mobile lines, unlimited local data, unlimited social media, unlimited worldwide roaming data, 24-month contract |
| Ultra Home (500 Mbps) | BD30.000 | Monthly | 500 Mbps download, 250 Mbps upload, 15 GB mobile data, free router, 24-month contract |
Your consumer rights in United Arab Emirates
Core statutory rights
UAE consumers have rights to clear information, truthful advertising and redress for faulty or misdescribed goods and services under UAE consumer protection law.
These rights cover pricing transparency, contract terms and remedies if a supplier breaches the contract.
Where to complain and seek remedy
- File complaints or seek guidance from the UAE Ministry of Economy - Consumer Protection: economy.gov.ae.
- For telecom-specific issues connected to services used in the UAE, contact the Telecommunications and Digital Government Regulatory Authority: tdra.gov.ae.
Customer experiences
Positive feedback
Some customers report that Batelco billing and plans feel fair and transparent compared with regional competitors.
Positive experiences often mention clear plan inclusions and predictable billing cycles.
Negative feedback and risks
There are reports of phishing scams impersonating Batelco (fake payment pages); remain cautious and confirm official URLs before entering payment details.
Some customers describe delays or obstacles when cancelling - expect to follow defined procedures and obtain written confirmation of termination.
Documentation checklist
What to bring in person
- Original ID (passport or UAE ID) matching the account holder name.
- Your Batelco account number, SIM or mobile number and any related customer reference.
- Device receipts or returnable equipment (if the service included loaned hardware).
Paperwork for refunds or disputes
- Copies of recent bills, payment receipts and evidence of disputed charges.
- Written termination confirmation, receipt for final payment and any case/complaint reference numbers.
Common mistakes
Assuming instant refunds or waiver of fees
Do not assume an automatic refund or waiver of early termination fees; Batelco’s terms often allow early-termination charges if you exit a fixed-term contract early.
Ask for a written fee breakdown before signing the termination form to avoid surprises.
Failing to obtain written proof of cancellation
Not requesting a written confirmation or receipt is a frequent error. Always get a stamped/emailed termination confirmation and final bill.
Keep proof of any returned equipment and receipts for cleared outstanding payments.
Comparative recap
Quick comparison of cancellation channels
| Channel | Notice / timing | Key requirements | Typical speed |
|---|---|---|---|
| Web (e-Services termination) | One (1) day’s written notice where available | Online written notice; may trigger early termination fees if in fixed term | Usually fast (subject to verification) |
| Retail shop | Immediate processing on submission | Complete termination form, present ID, pay outstanding charges | Immediate at point of sale (with receipts) |
| Phone / Call Centre | Depends on verification; follow-up written confirmation may be required | Account verification; may need in-person follow-up for final settlement | Variable - may require additional steps |
After cancelling
Immediate steps
- Keep the written termination confirmation and the final bill receipt for your records.
- Check your bank/credit card statements to confirm no unexpected charges post-termination.
Where to get help and escalate
- Batelco official support and contact pages: batelco.com and batelco.com/en/contact-us/.
- UAE Ministry of Economy - Consumer Protection: economy.gov.ae.
- Telecom regulator (TDRA) for communications issues in the UAE: tdra.gov.ae.
Address
Batelco headquarters
Building 1095, Road 1425, Block 1014, P.O. Box 14, Hamala, Bahrain.
Contact reminder
If you are based in the UAE, confirm whether your Batelco service is covered by local arrangements or is managed under Batelco Bahrain terms before cancelling.
For official account actions, always use Batelco’s official channels listed above.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.