Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Etisalat service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Etisalat: Easy Method
What is Etisalat
Overview
Etisalat (e&) is one of the leading telecommunications providers in the United Arab Emirates, offering mobile, fixed, broadband and digital services to consumers and businesses.
The company supplies prepaid and postpaid mobile plans, home internet (eLife) packages, SIM-only and data SIM options, and a range of subscription services and third‑party billed content.
Core services
Key services include postpaid mobile plans, prepaid bundles, fibre home internet (eLife) and add-on subscriptions such as streaming or value‑added services.
Payment methods include card payments, Autopay, and carrier billing for third‑party content where refunds are handled by the third party.
How to cancel Etisalat
Via the My Etisalat UAE mobile app
- Open the My Etisalat UAE app and sign in to your account.
- Go to the "Manage" section, select the active package or service you want to stop, and choose deactivate or cancel.
- Deactivating in the app stops recurring automatic deductions for that package.
Online, by phone or in person
- Web: Log in at www.etisalat.ae/online and disable Autopay or cancel subscriptions where available.
- Phone: Call Etisalat customer care from within the UAE on 101, or from abroad on +971 4004441, and request cancellation.
- In person: Visit an e& store or business centre to request cancellation or speak to a representative for account closure.
App Store / Google Play and third‑party subscriptions
- Subscriptions purchased through Apple App Store or Google Play are usually managed via your Apple/Google account - cancel there if applicable.
- Carrier billing purchases (charged to your Etisalat account) require contacting the third‑party provider for refunds or chargeback requests.
- If unsure, check the subscription source before requesting a refund from Etisalat.
What happens when you cancel
Service access and termination
When you cancel a package or service, access to the specific add‑on or subscription ends according to the provider’s terms or the billing cycle.
For postpaid account closure or home internet cancellation, hardware return or final setup disconnection may be required.
Billing, final charges and number porting
Expect a final bill covering any outstanding charges, prorated usage where applicable, and early‑termination fees if tied to a contract.
If you want to keep your mobile number, request number porting before cancellation; porting rules and timelines vary.
Will I get a refund?
General refund position
Etisalat does not publish a blanket statutory 14‑day refund right for its services in public documentation.
Refund entitlements are limited, depend on the product or service, and are not clearly stated as a general policy on official Etisalat pages.
Carrier billing and third‑party refunds
- For purchases billed via your Etisalat mobile account (carrier billing), refunds and chargebacks must be handled by the third‑party provider.
- If a third party confirms a refund, follow Etisalat instructions for any adjustments to your account balance.
- If you believe a charge is incorrect, keep documentation and escalate to Etisalat support and, if required, the regulator (see "Your consumer rights").
Etisalat plans and pricing
Pricing snapshot
The table below lists commonly available Etisalat plans and pricing drawn from official communications and reputable UAE sources (late‑2024 to 2025).
Prices may exclude VAT where noted; always confirm current pricing directly with Etisalat before purchasing.
Notes on VAT & accuracy
Some prices shown exclude the UAE 5% VAT; check the plan terms for VAT inclusion.
Plan details, allowances and promotions can change - use the official Etisalat site or an e& store for the latest offers.
| Plan | Price | Period | Features |
|---|---|---|---|
| Kids SIM Card - Kids Plan AED 49 | AED 49 | Monthly | Kids SIM plan; free Parental Control Service included |
| Kids SIM Card - Kids Plan AED 99 | AED 99 | Monthly | Kids SIM plan; free Parental Control Service included |
| eLife 5 Gbps Fibre Plan | AED 1,799 (excl. VAT) | Monthly | 5 Gbps, unlimited local/national fixed calls, Full Home Wi‑Fi, 300+ TV channels |
| eLife 10 Gbps Fibre Plan | AED 2,699 (excl. VAT) | Monthly | 10 Gbps, same inclusions as above |
| Prepaid 30 GB Monthly Data Plan | AED 42.85 | Monthly (30 days) | 30 GB local data |
| Prepaid 1 GB Daily Pack | AED 4.76 | Daily (24 hours) | 1 GB local data |
| Prepaid Non‑Stop Monthly Plan | AED 47.62 | Monthly (28 days) | Unlimited fair‑use data |
| Prepaid 10 GB Monthly Data Plan | AED 200 | Monthly (28 days) | 10 GB local data |
| Data SIM Only - 10 GB | AED 179 | Monthly | 10 GB data SIM only (excludes 5% VAT) |
| Home eLife - Ultra Fusion (1 Gbps) | AED 840 (excl. VAT) | Monthly | 1 Gbps, 300+ HD TV channels, free UAE landline calls |
| Home eLife - No‑Commitment Unlimited Starter | AED 409 (excl. VAT) | Monthly | 500 Mbps, 262+ sports channels |
| Postpaid Emirati Freedom - Plan 250 Local | AED 250/month (excl. 5% VAT) | Monthly (12‑month contract) | 20 GB data, 1000 local minutes, Roam‑Like‑Home GCC + 200 MB RoW |
| Postpaid Emirati Freedom - Plan 400 | AED 400/month (excl. 5% VAT) | Monthly (12‑month contract) | 40 GB data, unlimited local minutes, Roam‑Like‑Home GCC + 1 GB RoW |
| Postpaid Emirati Freedom - Plan 750 | AED 750/month (excl. 5% VAT) | Monthly (12‑month contract) | 80 GB data, unlimited local & intl flexi minutes, Roam‑Like‑Home GCC + 5 GB RoW |
| Postpaid Emirati Freedom - Plan 1500 | AED 1,500/month (excl. 5% VAT) | Monthly (12‑month contract) | Unlimited data, unlimited local & intl flexi minutes, Roam‑Like‑Home globally |
Your consumer rights in United Arab Emirates
Legal context
Etisalat operates under UAE telecom regulations and consumer protection laws; however, Etisalat’s public documentation does not show a universal 14‑day cooling‑off right for all services.
Specific entitlements (refunds, cancellations, fees) depend on the contract, plan terms and the method of purchase.
How to escalate and seek help
- Start with Etisalat customer support and request written confirmation of cancellation and any final charges.
- If unresolved, escalate to the UAE telecom regulator: Telecommunications and Digital Government Regulatory Authority (TDRA) - tdra.gov.ae.
- For consumer protection matters, contact the UAE Ministry of Economy consumer protection services - economy.gov.ae.
Customer experiences
Positive feedback
Some customers report strong network quality and reliable service, with positive comments about coverage and plan value.
For example, reviews cite satisfaction with Etisalat’s overall service and package offerings.
Common complaints
Independent reviews highlight recurring problems: difficulty cancelling services, delays in callbacks, and challenges obtaining refunds for billed items.
Several complaints mention long waits, unexpected final charges, and trouble with tourist eSIM activations or home internet cancellations.
Documentation checklist
Required documents
- Valid Emirates ID (for UAE residents) or passport and entry stamp (for tourists).
- Account number or mobile number associated with the service.
- Last invoice or billing information to verify account details.
Helpful supporting items
- Written cancellation request or chat transcript with customer support.
- Proof of payment if disputing charges (card statement, receipts).
- Contract or terms and conditions for postpaid or bundled services.
Common mistakes
Not disabling Autopay or subscriptions
Many customers assume cancelling a service stops automatic billing; failing to turn off Autopay or deactivate a package in the app can result in further charges.
Always confirm deactivation and get written confirmation or a transaction ID.
Assuming refunds are automatic
Expecting a blanket refund (e.g., 14‑day cooling off) can lead to disappointment - refunds are not universally guaranteed for Etisalat services.
For carrier billed items, contact the third‑party provider directly; keep all documentation when requesting chargebacks or disputes.
Comparative recap
Method comparison
The table below summarises cancellation channels, speed and best use cases to help choose the fastest path for your situation.
Best practice
For fastest resolution, disable subscriptions in the app and call customer care to confirm. Visit a store for account closures requiring identity verification or hardware return.
| Method | Speed | Ease | Best for | Notes |
|---|---|---|---|---|
| My Etisalat UAE App | Fast | High | Cancel add‑on packages and stop auto‑deductions | Use "Manage" to deactivate services; confirmation in app recommended |
| Web (e& Online Services) | Fast to Moderate | Moderate | Disable Autopay, manage online subscriptions | Log in at etisalat.ae/online |
| Customer Care Call (101 / +971 4004441) | Moderate | Moderate | Account closure, complex billing disputes | Fastest direct route for requests that require agent action |
| In‑store / Business Centre | Moderate to Slow | High (if ID present) | Return hardware, identity verification, formal account closure | Bring Emirates ID/passport and account details |
| App Store / Google Play | Varies | Moderate | Subscriptions billed via Apple/Google | Manage via your Apple/Google account; Etisalat may not be able to cancel directly |
After cancelling
Verify confirmations and final bill
Always obtain written confirmation of cancellation (email, SMS, or app notification) and check your final bill for outstanding or recurring charges.
If unexpected charges appear, keep records and escalate to Etisalat support immediately.
Helpful links and escalation
- Etisalat official site and support: etisalat.ae
- e& Online Services: etisalat.ae/online
- Telecom regulator (TDRA): tdra.gov.ae
- UAE consumer protection (Ministry of Economy): economy.gov.ae
Address
Customer care contact
Call from within UAE: 101.
International: +971 4004441.
Corporate address
Etisalat Building, 1, Sheikh Rashid Bin Saeed Al Maktoum St, P.O. Box 3838, Abu Dhabi, United Arab Emirates.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
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- guarantee the accuracy or completeness of content written by the user.
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