cancellation Fido: Easy Method

What is Fido

Overview

Fido is a Canadian mobile phone service provider offering prepaid and postpaid mobile plans, data, talk, and text services under Rogers Communications.

It operates in Canada and uses subscription-based plans; there is no evidence Fido operates retail mobile services in the United Arab Emirates for 2024 - 2025.

Scope for UAE residents

If you are in the UAE and hold a Fido account, that account is managed under Canadian terms and customer service channels.

Local UAE telecom rules and providers govern mobile service inside the UAE; Fido accounts must be managed through Fido/Rogers international customer support.

How to cancel Fido

Cancel by phone

• Call Fido customer service from a Fido phone using *611 (Canada) or from other phones call +1‑888‑481‑3436 to request cancellation.
• Ask for confirmation number and expected end-of-service date; request an email or written confirmation when available.

Cancel in writing or by porting

• Send a signed cancellation letter by registered mail to the account address on file (Rogers Communications address for corporate matters).
• Alternatively, port your number to another provider to automatically terminate service with Fido once porting completes; follow the gaining provider’s port instructions.

What happens when you cancel

Service access and final date

Once cancellation is processed, your mobile service will stop on the confirmed end date provided by Fido or upon successful number porting.

Make sure to confirm whether your service ends immediately or at the end of your billing period.

Data, voicemail and account content

Your on-device data remains with your device, but voicemail, account-stored messages, and any online account data may be deleted after cancellation.

Download contacts, backup media, and export important messages before cancellation to avoid data loss.

Will I get a refund?

General refund policy

Refunds depend on your account type (prepaid or postpaid), remaining balance, and contract terms; Fido’s standard policy applies to Canadian accounts.

Typically, prepaid unused credit may be forfeited depending on terms, while postpaid accounts may receive prorated refunds in limited circumstances.

Exceptions and charges

• Early termination fees may apply if you are on a fixed-term contract with device financing or promotional discounts.
• Outstanding balances, device financing, or unpaid charges will generally be billed even after cancellation.

Fido plans and pricing

Availability note

There is no verified evidence that Fido offers plans or local pricing in the United Arab Emirates for 2024 - 2025.

For accurate plan pricing and offers, check Fido’s official Canadian site or contact Fido support directly.

Contact for pricing

Your consumer rights in United Arab Emirates

Relevant authorities

The Telecommunications and Digital Government Regulatory Authority (TDRA) oversees telecom regulation in the UAE.

For telecom complaints or guidance in the UAE, you can consult TDRA’s official resources for dispute resolution and consumer advice.

Key consumer protections

• Right to clear contract terms, transparent billing, and prior notice of changes.
• Right to file complaints with the regulator if a foreign provider’s service or billing affects you locally.
• Right to seek redress through TDRA or local consumer protection bodies when applicable.

Customer experiences

Positive experiences

Customers commonly cite Fido’s flexible prepaid and postpaid options and simple plan structures as advantages in Canada.

Device promotions and bundle discounts can be attractive for some users when available.

Negative experiences

Complaints often relate to cancellation delays, hold times on support calls, and disputes over early termination or device financing charges.

If you are outside Canada, you may face additional complexity resolving account issues or arranging refunds.

Documentation checklist

Before you call or write

• Account number and associated Canadian phone number.
• Account holder’s full name and date of birth as on file.
• Any recent bills, payment receipts, and device financing details.

For written cancellations and porting

• Signed cancellation letter (if required) and proof of identity.
• Authorization for porting your number if you will move to another provider.
• Keep copies of any confirmation emails or registered-mail receipts.

Common mistakes

Assuming local support exists

Many UAE residents assume Fido has local UAE customer service; in practice, Fido support is based in Canada for account management.

Expect longer response times and international call routing when dealing with Fido from the UAE.

Missing porting or outstanding balances

Failing to resolve outstanding device payments or not following porting steps can leave the account active or result in collections activity.

Always confirm the final balance and get written confirmation that the account was closed to avoid surprises.

Comparative recap

Quick comparison overview

The table below summarizes availability and guidance when comparing Fido with local UAE providers for cancellation and support.

Use this to determine the fastest route for service transfer or complaints depending on your situation.

Table summary

After cancelling

Confirmations to obtain

• Written confirmation or reference number for cancellation and the final service end date.
• Final bill or outstanding balance statement and proof of settlement.

Helpful official links

Fido support and policies (Canada): Fido official site.

UAE telecom regulator and consumer guidance: TDRA (Telecommunications and Digital Government Regulatory Authority).

Address

Corporate mailing address

Rogers Communications Inc., 333 Bloor St. E., Toronto, ON M4W 1G9, Canada.

Support contact

For account cancellation or support, contact Fido customer service; international callers may need to use the Canadian support numbers or official site for contact details.