Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Fizz service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Fizz: Easy Method
What is Fizz
Overview
Fizz is a membership-based mobile service provider known for flexible, self‑serve plans that let users customise talk, text and data. The service is delivered through the Fizz app and website and is primarily marketed in Canada.
How Fizz is used
Users manage plans, billing and support through the Fizz app or web account. Fizz also issues a Fizz Card/line of credit option for cardholders, which has separate closure requirements.
How to cancel Fizz
Primary cancellation methods
- Web / In‑App: Go to the "Fizz Membership" tab, scroll down and press "cancel membership".
- Support contact: Use the in‑app chat feature or email support@joinfizz.com to request cancellation.
- Timing: Cancel before your next billing date to prevent automatic renewal of the next term.
Special steps for Fizz Card or Line of Credit
- Pay the outstanding balance in full before requesting the card/account closure.
- Contact support via the app or email to confirm closure once the balance is cleared.
- Note: The card will be frozen at membership expiry and cannot be reopened once closed.
What happens when you cancel
Service access and renewal
Your Fizz membership remains active until the end of the current billing period even after you cancel. Services continue for the paid term and your subscription will not auto‑renew after that period.
Account and card effects
Any associated Fizz Card or line of credit will be frozen at membership expiry. The account is closed only after any outstanding balance is paid in full.
Will I get a refund?
Standard refund policy
Fizz states that payments are non‑refundable and are fully earned upon payment; generally there are no refunds for partially used periods.
Exceptions and dispute handling
- Fizz may, at its sole discretion, issue refunds for incorrect charges on a case‑by‑case basis.
- For U.S. cardholder returns handled by a merchant, refunds follow the merchant's processing times and rules.
- If you believe you were charged incorrectly, collect documentation and contact Fizz support to request a review.
- Statutory rights apply: refunds must be provided when required by applicable law (for example, some jurisdictions provide a cooling‑off period).
Fizz plans and pricing
Pricing availability
Fizz does not publish United Arab Emirates pricing in AED. Official pricing is listed by Fizz in USD and may vary by region.
How to obtain AED pricing
To view exact AED prices, check the local App Store or Google Play store on your UAE device, or open the Fizz app while your device is set to the UAE region.
| Plan | Price (AED) |
|---|---|
| Fizz mobile plans | Contact for pricing - see the Fizz app or local app store |
Your consumer rights in United Arab Emirates
Cancellation and renewal rights
- You can cancel your subscription at any time via the app or support to prevent future charges; service continues until the end of the paid period.
- Cancelling before the next billing date is required to avoid automatic renewal of your plan.
Statutory refund and dispute rights
- Although Fizz's policy states payments are non‑refundable, UAE consumer protection laws may entitle you to a cooling‑off period (commonly 14 days for certain digital services) or other remedies where applicable.
- If you face incorrect or unexpected charges, you have the right to request an investigation and to escalate to UAE consumer authorities if unresolved.
- For official UAE consumer guidance, see the Ministry of Economy: economy.gov.ae.
Customer experiences
Positive feedback
- Some users praise the app interface, fast responses and credit‑building or budgeting tools.
- Auto‑pay and financial literacy features have been highlighted as helpful by several users.
Negative feedback
- Reports include unexpected or unclear charges and difficulty obtaining satisfactory support or refunds.
- There are accounts of frozen access even when funds were available, slow warranty or SIM activation assistance, and long support delays.
Documentation checklist
Essential account items
- Account email and Fizz account ID or phone number linked to the account.
- Next billing date and proof of last payment.
- Payment method details (last 4 digits of card, bank statement lines).
Support evidence
- Screenshots of charges, error messages, or the "cancel membership" screen.
- Copies of any chat transcripts or email correspondence with Fizz support.
- Proof of outstanding Fizz Card balance (if applicable) and payment receipts when cleared.
Common mistakes
Missing the cancellation window
Many users wait until after their billing date and are charged for another period. Always check and cancel before the next billing cycle.
Not clearing Fizz Card balance
Attempting to close your membership without paying the Fizz Card or line of credit balance can result in the card being frozen and the account remaining open.
Assuming refunds are automatic
Fizz's stated policy is that payments are non‑refundable. Do not assume an automatic refund if you cancel mid‑term; prepare to request a review and rely on statutory rights when applicable.
Comparative recap
Quick comparison
| Topic | What to expect |
|---|---|
| Cancellation method | In‑app/web ("Fizz Membership") or email/support chat |
| Service after cancel | Active until end of current billing period; no auto‑renewal |
| Refunds | Generally non‑refundable; exceptions handled case‑by‑case; statutory rights apply |
| Fizz Card | Must pay balance in full; card frozen at expiry and closed once cleared |
How to act
- Cancel before next billing date, document everything, and clear any card balance to fully close your account.
- If you need legal remedies, contact UAE consumer protection after trying Fizz support.
After cancelling
What to monitor
Keep records of the cancellation confirmation and check that no further charges appear on your payment method after the end of the billing period.
Helpful links and next steps
- Fizz help and support: fizz.ca/en
- Contact support by email: support@joinfizz.com
- UAE consumer information: economy.gov.ae
Address
Company address
Chief Privacy Officer, Fizz.ca, 612 Saint‑Jacques Street West, Montréal, Québec, H3C 4M8.
Support contact
For account or cancellation requests contact the in‑app chat or email support@joinfizz.com. Keep your documentation ready when you contact support.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.