Cancel KOGAN MOBILE online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Kogan Mobile service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Kogan Mobile: Easy Method
What is Kogan Mobile
Overview
Kogan Mobile is an Australian mobile virtual network operator offering prepaid and subscription-based mobile services. It provides voice, SMS and data services using Australian networks.
Relevance for UAE residents
Kogan Mobile primarily operates in Australia and sells Australian mobile services and SIMs. There is no evidence Kogan Mobile offers mobile service plans in the United Arab Emirates.
How to cancel Kogan Mobile
Stop recharging (prepaid lapse)
- If you are on a prepaid plan, you can cancel simply by stopping recharge; the service will lapse when your prepaid balance runs out.
Contact Customer Care to fully cancel
- To fully cancel and deactivate your SIM (and lose your number), contact Kogan Mobile Customer Care: from a Kogan-connected phone dial 12612.
- Alternatively call from any device: 1300 056 426 (available 8am - 8pm AEST/AEDT, 7 days a week).
- If you have Auto-Recharge scheduled, remove it in your online account under "Payment Methods" → click "Remove Schedule", or call Customer Care for month-to-month plans.
What happens when you cancel
Service and access
If you stop recharging, your service will lapse once the prepaid balance runs out. There is no further automatic billing after your credit is exhausted.
Data, messages and number
- If you request full cancellation or deactivation, your SIM will be deactivated and you will lose your phone number.
- You will also lose any remaining credit, saved voicemails and stored messages when the number is deactivated.
Will I get a refund?
Refund policy
All Kogan Mobile services are prepaid and non-refundable. Unused credit is forfeited once the number is deactivated or transferred.
Exceptions and practical notes
- There is generally no right to a refund or to reclaim unused balance, regardless of the reason for cancellation.
- If you believe an exception applies (billing error, fraud), contact Kogan Mobile Customer Care and retain supporting evidence.
Kogan Mobile plans and pricing
Availability in UAE
No verified evidence was found of Kogan Mobile offering mobile service plans in the United Arab Emirates for 2024/2025.
Contact for current pricing and availability
| Item | Details |
|---|---|
| Service availability in UAE | No evidence of Kogan Mobile service plans in the UAE. Contact Kogan Mobile for pricing and availability: koganmobile.com.au. |
Your consumer rights in United Arab Emirates
Local consumer protection
UAE consumer protection laws and government resources outline rights for purchases made in the UAE. These laws cover local sellers and may provide remedies for defective goods and misleading practices.
Cross-border purchases and limitations
- If you subscribe to an overseas provider (Australian company), local UAE consumer protections may have limited reach for cross-border services.
- For cross-border disputes, check both the provider’s terms and the relevant government guidance; consider contacting local consumer protection authorities for advice: UAE Consumer Protection.
Customer experiences
Positive feedback
- Some users report Kogan Mobile is budget-friendly and reliable once active.
- Occasional good support outcomes via live chat for billing or account issues have been reported.
Common complaints
- Many customers report slow or poor customer service, delays in SIM delivery, activation, or number portability.
- Technical issues such as missed incoming SMS and lengthy support interactions without resolution are noted.
- Frequent frustration about forfeiting unused credit on cancellation.
Documentation checklist
What to prepare before cancelling
- Account username/email and the Kogan Mobile phone number (MSISDN) associated with the SIM.
- Proof of purchase or recharge receipts and the date of last top-up.
- Screenshot of any Auto-Recharge schedule if applicable.
Evidence to keep after contacting support
- Reference number or confirmation of cancellation from Customer Care.
- Copies of any chat transcripts, emails or call logs for future dispute resolution.
Common mistakes
Assuming refunds are available
Many customers expect unused credit to be refundable; Kogan Mobile’s policy is that prepaid balances are non-refundable and will be forfeited on deactivation.
Forgetting to disable Auto-Recharge or transfer number
Failing to remove Auto-Recharge will continue renewals. If you want to keep your number, start a port-out process before cancelling; otherwise the number will be lost when deactivated.
Comparative recap
How Kogan Mobile compares at a glance
| Feature | Kogan Mobile (notes) | Typical UAE mobile operator (general) |
|---|---|---|
| Service model | Prepaid-focused Australian MVNO (uses Australian networks). | Local UAE operators provide prepaid and postpaid plans with local support. |
| Refunds for unused credit | No refunds; unused credit forfeited on deactivation. | Policies vary by operator; some offer credit refunds or transfers under local regulations. |
| Customer support | Mixed reviews: some fast resolutions, others report slow or outsourced support. | UAE operators typically provide local customer service and in-person options. |
After cancelling
Follow-up actions
- Keep cancellation confirmation and any reference numbers from Kogan Mobile.
- Check that Auto-Recharge has been removed and that no further charges occur.
Where to find official help
- Kogan Mobile cancellation and account support: How do I cancel my Kogan Mobile service?
- Kogan Mobile Auto-Recharge management: Auto-Recharge: manage or cancel
- UAE consumer protection information: UAE Consumer Protection
Address
Corporate address
Kogan Mobile Operations Pty Ltd, 139 Gladstone Street, South Melbourne, Victoria 3205, Australia.
Customer Care hours and contact
Customer Care available 8am - 8pm AEST/AEDT, 7 days a week. From a Kogan-connected phone: dial 12612. From any device: 1300 056 426.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.