Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Magicjack service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation MagicJack: Easy Method
What is MagicJack
Overview
MagicJack is a Voice over IP (VoIP) service that lets users make phone calls over the internet using a small device or a smartphone app.
It operates on a subscription model with add-on credits and features such as international minutes and texting upgrades.
How it is commonly used
Users plug the MagicJack device into a router or computer, or install the app, to place and receive calls using a MagicJack number.
Plans and add-ons vary by region; UAE users often purchase one‑time credits or feature upgrades rather than local annual plans priced in AED.
How to cancel MagicJack
Cancel online (recommended)
- Go to your account at https://my.magicJack.com.
- Sign in, open Account, find AutoRenew and toggle it OFF to stop automatic renewal.
- Once AutoRenew is off, your subscription will expire at the end of the prepaid period.
Cancel by phone or other channels
- Business customers must cancel by telephone through Customer Care at least three business days before the billing date; email, fax or SMS cancellations are not accepted.
- If you cannot use the portal, contact magicJack customer support (US/Canada numbers) for immediate cancellation requests; be prepared that refunds for unused service are generally not provided.
- In-app subscriptions purchased through the App Store or Google Play must generally be cancelled through the respective store; magicJack Help Center has no specific in-app cancellation steps.
What happens when you cancel
Service access and expiry
When AutoRenew is switched off, your service remains active until the end of the current prepaid period and then expires.
Immediate termination via support is possible but does not necessarily create a refund entitlement for unused time.
Account data and phone numbers
After expiry you will lose calling ability associated with that subscription and, eventually, any associated phone number may be reclaimed per magicJack policies.
If you plan to switch or port a number, start the porting process before the subscription expires to avoid losing the number.
Will I get a refund?
MagicJack refund policies
Device purchases made online can be returned within 30 days via an RMA for a full refund if return requirements are met.
First-time device purchases have a specific return window (30 days) and may be refunded or exchanged per the Subscriber Agreement for Products and Services.
Service subscription refunds and exceptions
- Unused service subscriptions are generally not refundable.
- Under business terms, cancellations must be phoned in at least three business days before billing; no refunds for charges already billed, though some business terms allow a prorated refund within 30 days in limited cases.
- App Store / Google Play subscriptions follow the store's refund policies - not magicJack's help articles - and must be handled through the store if purchased there.
MagicJack plans and pricing
Available one-time credits and upgrades (AED)
Below are the verified one‑time credits and upgrades found for UAE pricing. No direct monthly or annual subscription prices in AED were located.
Pricing notes
Prices are shown in AED as available for regional offers and may be in‑app or one‑time purchases rather than recurring plans.
For current pricing and to purchase, use your magicJack account or official app/store.
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| MagicJack International minutes credit (small) | AED 19.99 | One‑time credit | International minutes credit |
| MagicJack International minutes credit (medium) | AED 39.99 | One‑time credit | International minutes credit |
| MagicJack International minutes credit (large) | AED 79.99 | One‑time credit | International minutes credit |
| SMS for Canadian Numbers | AED 19.99 | One‑time | Texting for Canadian numbers |
| Texting and SMS upgrade | AED 39.99 | One‑time upgrade | Enable texting and SMS |
Your consumer rights in United Arab Emirates
Key legal protections
Under UAE Federal Law No. 15 of 2020 and Federal Decree‑Law No. 14 of 2023 on e‑commerce, sellers must clearly disclose cancellation, return, and refund policies in Arabic and English.
Consumers typically have a minimum return period (commonly 7 - 14 days) for goods unless exceptions apply, such as downloaded digital content.
How to escalate a dispute
- If you cannot resolve an issue with magicJack, you may file a complaint with the UAE consumer protection authorities via the UAE government portal: UAE consumer rights.
- Ministry of Economy consumer protection offices and local Department of Economy and Tourism offices handle disputes and can impose fines for non‑compliance.
Customer experiences
Positive reports
Some users report reliable basic local calling and easy plug‑in setup with clear audio for routine use.
These positive experiences are typically for simple home setups and occasional callers.
Negative reports
Many complaints involve customer service and billing problems: difficulty cancelling, continued auto‑renewal charges, and refund refusals.
Technical issues are also reported: software glitches, device detection failures, and service interruptions after renewals.
Documentation checklist
Required documents for cancellation or refund claims
- Account email and username used for magicJack registration.
- Order number, purchase date, and proof of payment for devices or credits.
- RMA number and shipping/return tracking info for device returns.
Helpful optional items
- Screenshots of AutoRenew settings showing the toggle state and timestamps.
- Copies of chat transcripts or phone call reference numbers with support staff.
- Evidence of service interruption (call logs, error messages) if requesting a service refund or dispute.
Common mistakes
Assuming cancellation equals refund
Many customers expect a refund when they cancel but magicJack's policy generally does not refund unused service time for standard subscriptions.
Always review the specific terms that applied to your purchase (consumer vs business vs store purchase).
Missing store-specific cancellation steps
If you bought through the App Store or Google Play, cancelling in your magicJack account will not stop store‑managed subscriptions.
Follow the platform (Apple/Google) cancellation process to avoid unexpected charges from the store.
Comparative recap
Cancellation channels compared
The table below summarizes the main cancellation channels, ease, refund likelihood, and notes for UAE users.
How to choose the right method
Use the account portal first for fastest control of AutoRenew. Use phone for business accounts and store portals for in‑app purchases.
| Channel | Ease | Refund Likelihood | Notes |
|---|---|---|---|
| Online account (my.magicJack.com) | High - toggle AutoRenew OFF | Low - cancels renewal; no automatic refund for unused time | Preferred for most consumer cancellations; service remains until prepaid period ends. |
| Customer Care phone (Business) | Medium - must call, can be slow | Low to Medium - business terms allow limited prorated refunds in some cases | Business cancellations require 3 business days notice before billing date; no email/fax/SMS cancellations. |
| App Store / Google Play | Medium - manage via store account | Varies - subject to store refund policies | If purchased through a store, cancel and request refunds using the store's process, not magicJack portal. |
After cancelling
What to check immediately
- Confirm AutoRenew is OFF in your account at my.magicJack.com.
- Verify the subscription expiry date and save any confirmation emails or screenshots.
Escalation and further help
- If issues persist, gather documentation and file a complaint via the UAE government consumer rights portal: UAE consumer rights.
- For device returns, request an RMA through the magicJack help pages and follow the return instructions provided by magicJack support.
Address
Company mailing address
magicJack - PO Box 6785, West Palm Beach, FL 33405‑6785, USA.
Contact options
Manage your account or begin cancellation at https://my.magicJack.com.
For official product and return policies consult the magicJack site at https://www.magicjack.com.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.