Cancel MOBILE VIKINGS online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Mobile Vikings service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Mobile Vikings: Easy Method
What is Mobile Vikings
Overview
Mobile Vikings is a mobile virtual network operator offering prepaid and subscription mobile services and internet‑at‑home products. The brand is primarily active in European markets and provides account management via a web portal and mobile app.
Main features
Services include pay‑monthly and prepaid mobile plans, optional internet‑at‑home packages, and add‑ons such as Wi‑Fi boosters. Billing and cancellation are handled online through the My Viking account or via customer support channels.
How to cancel Mobile Vikings
General cancellation methods
- Online: Sign in to your My Viking account and follow the cancellation or “cancel your phone number” option for mobile services.
- By phone: Call +32 456 19 19 76 or dial the short number 1976 from a Mobile Vikings line to request cancellation.
- By email or post: You may contact Mobile Vikings by email or send a written request to their office address (see Address section).
Specific steps for each service
- Internet‑at‑home: Cancel from My Viking; deactivation usually occurs within hours. Return rented equipment (modem/booster) via bpost within two weeks to avoid charges. Official guide.
- Mobile subscription - keep your number: Ask your new provider to port your number; they will handle cancellation automatically.
- Mobile subscription - terminate completely: Use My Viking to cancel your number, or stop topping up a prepaid SIM; prepaid lines expire automatically after inactivity.
What happens when you cancel
Service access and termination
After cancellation, your service will be deactivated. For internet‑at‑home packages this often happens within hours; mobile lines may remain active until porting or end of prepaid validity.
Billing and equipment
- Final billing is settled pro rata: you may receive a prorated final invoice or a credit depending on timing.
- Rented hardware must be returned (internet modems, boosters). Failure to return equipment can lead to charges.
Will I get a refund?
30‑day quality guarantee
Mobile Vikings offers a 30‑day quality guarantee that allows a risk‑free trial. If you cancel within 30 calendar days after activation you can request a refund of your first month’s tariff plan and certain setup fees, subject to conditions.
What is covered and what is not
- Refundable items include the initially chosen tariff plan, internet installation costs, Wi‑Fi booster rental fees and Viking Points used for the first payment when conditions are met. Quality guarantee details.
- Out‑of‑bundle mobile usage (pay‑per‑use calls/data beyond plan allowances) is not refunded.
- Refunds require that all invoices are paid and any rented equipment is returned as requested.
Mobile Vikings plans and pricing
Pricing availability
No publicly available, official Mobile Vikings pricing for the United Arab Emirates was found for 2024/2025.
How to get pricing
Contact Mobile Vikings directly through their official website or customer support to request current plan options and prices for your region.
| Plan | Price | Notes |
|---|---|---|
| Contact for pricing | Contact for pricing | Please contact Mobile Vikings via their official support channels for up‑to‑date pricing. |
Your consumer rights in United Arab Emirates
General consumer protections
Consumers in the UAE have rights to clear information, fair treatment, and remedies for defective goods or misrepresented services. Keep proof of purchase and communications when disputing charges or services.
How to escalate a complaint
- First, use Mobile Vikings’ official support channels to seek resolution and retain all correspondence and return receipts.
- If unresolved, contact your local Consumer Protection authority (for example, the UAE Ministry of Economy's consumer protection services or your emirate’s Department of Economy/ Tourism) to file a complaint and request mediation.
Customer experiences
Positive feedback
- Many customers praise easy online setup, convenient account management via app/web, competitive value, and generally reliable internet connections.
- Users also report helpful technicians and responsive support in many cases, especially during installations and migrations.
Negative feedback
- Some customers report problems with customer service responsiveness, difficulties obtaining refunds, or challenges revoking purchases within cooling‑off periods.
- Complaints include delays or denials of refunds, issues returning routers, and trouble obtaining PUK codes or support for legacy accounts.
Documentation checklist
Before you cancel
- Account number or phone number, My Viking login email, and full name on the account.
- Contract or order confirmation, activation date, and receipt of payment for initial fees.
For returns and refunds
- Proof of equipment return (tracking number), invoices and payment receipts, screenshots of account cancellations, and any written correspondence with support.
- If porting your number, keep the port authorization and confirmation from the new provider.
Common mistakes
Equipment return oversights
Not returning rented hardware or missing the two‑week return window for internet equipment can result in extra charges. Always obtain and keep proof of postage when returning devices.
Assuming automatic refunds or universal rights
Expecting immediate refunds for all charges or assuming EU‑style automatic 14‑day withdrawal rights everywhere may lead to disappointment. Review Mobile Vikings’ 30‑day quality guarantee terms and meet its conditions for refunds.
Comparative recap
Quick comparison
| Feature | Mobile Vikings | Typical UAE provider |
|---|---|---|
| Minimum contract term | No minimum term; cancel anytime | Often fixed‑term contracts for postpaid plans |
| Trial / refund policy | 30‑day quality guarantee (refund of first month/install fees when conditions met) | Varies by provider; some offer limited return or trial periods |
| Equipment return | Required for rented modems/boosters; return via bpost within two weeks | Rented equipment usually must be returned; return process varies |
| Number porting | Porting out handled by new provider automatically | Porting generally supported but procedures and timings vary |
After cancelling
Immediate next steps
- Keep a copy of the cancellation confirmation and any final invoice for your records.
- Return any rented equipment promptly and retain postage/tracking receipts.
Useful links and contacts
- How to cancel internet‑at‑home: support.mobilevikings.be
- Quality guarantee and refund details: mobilevikings.be
Address
Head office
Mobile Vikings
Kempische Steenweg 309/1
3500 Hasselt
Returns and postal correspondence
Use the above address for written correspondence unless Mobile Vikings provides a specific returns label or alternate instructions. For internet equipment returns, follow the official bpost return instructions given by Mobile Vikings.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.