Cancel NCELL online
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Ncell service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Ncell: Easy Method
What is Ncell
Overview
Ncell is a leading mobile service provider based in Nepal that offers voice, SMS and data services to prepaid and postpaid subscribers.
It also provides roaming services for customers travelling to other countries, and value-added services (VAS) such as games and content subscriptions.
How Ncell appears in UAE use
Visitors from Nepal can use Ncell SIMs while in the United Arab Emirates via roaming services and daily roaming data packs.
This guide focuses on cancelling Ncell services, subscriptions and VAS while you are in the UAE and on the refund and rights that apply.
How to cancel Ncell
Primary cancellation methods
- Phone: call Ncell customer service (use the number shown on your SIM pack or the Ncell website) for immediate help.
- Email: contact Ncell support via the official contact form or support email shown on Ncell official site.
- Online/App: cancel services and VAS from your Ncell online account or the Ncell mobile app where available.
Steps to cancel a VAS subscription (example: Games Market)
- Visit the Games Market unsubscribe page: gamesmarket.appsclub.com.
- Go to Account > Unsubscribe and follow the on-screen steps to cancel the subscription.
- Note: cancelling a subscription typically allows continued use until the end of the current billing/subscription period.
What happens when you cancel
Access and service
When you cancel a subscription or VAS, access to the paid content will usually continue until the current paid period ends.
After the period ends, the service or content will be suspended and you will no longer be billed for it.
Renewal and data
Auto-renewal of a pack or subscription is stopped when cancellation is processed; active allowances remain until expiry.
For roaming data packs, any unused daily allowance is typically forfeited at the end of the day; confirmed usage rules are on Ncell channels.
Will I get a refund?
Standard refund policy
Recharges made through the NcellRecharge web portal are generally non-refundable if applied to the wrong number.
There is no general statutory 14-day refund right shown for Ncell services in the verified data.
Exceptions and processing times
- If a recharge was applied to an invalid or non-existent number, Ncell will process a refund to the original payment method.
- Refunds for invalid-number recharges are processed within 7 - 10 working days to the payment method used.
Ncell plans and pricing
Published UAE roaming pack
The following official roaming pack is documented for use in the UAE. Prices are shown in AED with the source rate conversions noted below.
| Plan | Price (AED) | Period | Key features |
|---|---|---|---|
| Daily Data Roaming Pack (UAE) | AED 2.04 - 2.13 per day | Daily | Unlimited daily mobile data service (1 GB full-speed then throttled). Valid per calendar day. Activate via Ncell app/USSD. |
Pricing notes
Ncell’s published rate for UAE roaming is NPR 79.88/day (including taxes).
Converted to AED using mid‑2025 and early‑2026 mid-market rates yields approximately AED 2.04 - 2.13/day as shown above.
Your consumer rights in United Arab Emirates
Refund and cancellation rights
Verified information shows no special UAE-specific modification to Ncell’s cancellation or refund policies.
There is no evidence in the provided data of a statutory 14-day cancellation/refund right for Ncell services when used in the UAE.
Practical rights and steps
- If a recharge is sent to an invalid number, you are entitled to a refund processed to your payment method within 7 - 10 working days.
- For other disputes (e.g., unexpected charges), document transactions and contact Ncell support promptly and keep receipts/screenshots.
Customer experiences
Common negative experiences
- SIM ownership transfer: users report a complex process that requires the original purchaser's presence with no alternative verification options.
- Unexplained deductions: customers report balance deductions for data/internet despite no usage, often due to hidden or auto‑activated services.
- Customer service: reports of unresponsive or inconsistent service requiring multiple visits to resolve issues.
Positive experiences and neutral points
There were no verified positive user reviews in the provided dataset, but many issues can be resolved by following the official cancellation and refund procedures.
Using official channels and keeping records of requests increases the chance of timely resolution.
Documentation checklist
What to prepare before contacting Ncell
- Copy of your Ncell phone number and SIM details (ICCID/MSISDN).
- Proof of purchase or transaction receipts for recharges or subscriptions.
- ID used when registering the SIM (if available) and any original purchaser details for ownership transfers.
Supporting evidence for refunds/disputes
- Screenshots or PDFs of transaction confirmations and billing statements.
- Dates/times of unexpected deductions and any related usage logs if available.
- Copies of correspondence with Ncell customer support (email threads, ticket numbers).
Common mistakes
Not keeping transaction evidence
Failing to save receipts, screenshots or transaction IDs makes resolving incorrect recharges or disputed deductions harder.
Always keep a record of payment confirmations and SMS notices after recharges or activations.
Assuming automatic refunds
Customers sometimes assume a recharge error will be refunded automatically; Ncell only refunds in specific cases (e.g., invalid/non-existent number).
If you applied a recharge to the wrong but valid number, refunds are generally not available - contact support immediately but expect limited options.
Comparative recap
Quick feature comparison
| Feature | Ncell Daily Data Roaming Pack (UAE) | Typical UAE local prepaid data (representative) |
|---|---|---|
| Price (approx.) | AED 2.04 - 2.13 per day | Varies widely by operator and bundle (usually higher for roaming-equivalent convenience) |
| Activation | Via Ncell app or USSD; daily auto-renew unless cancelled | Buy local SIM/data via local operator channels or retail; daily packs may be available |
| Refundability | Generally non-refundable; refunds only for invalid/non-existent numbers (7 - 10 working days) | Depends on local operator policy; prepaids are generally non-refundable |
Takeaway
Ncell’s roaming pack is low-cost per published rates and convenient for short stays, but refunds and ownership changes can be difficult.
Compare with local options if you need predictable, high-volume data or simpler local customer support while in UAE.
After cancelling
Follow-up steps
- Save any cancellation confirmation or ticket number from Ncell support.
- Monitor your account and payment method for expected refund windows (if applicable).
Helpful official links
- Ncell official website - general support and contact details.
- Games Market unsubscribe - unsubscribe VAS hosted on that portal.
Address
Official postal address
Ncell Axiata Limited, Krishna Towers, P.O. Box: 9900, Kathmandu, Nepal.
Official online contact
Primary website and support: https://www.ncell.com.np/en.
For VAS unsubscription (Games Market): https://gamesmarket.appsclub.com.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.