Cancel ONTOPUP online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Ontopup service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Ontopup: Easy Method
What is OnTopUp
Service overview
OnTopUp is an online service that lets users quickly buy prepaid mobile credit (top‑ups) and set up automatic refills for phones worldwide.
The platform is provided by Surestream Digital Ltd (branded OnTopUp) and is accessed via its website and account portal.
How it works
Users create an account, add payment details, choose a recipient and amount, and complete a top‑up that is delivered to the recipient's mobile number.
The service can include subscription or auto‑renew options to refill credit automatically when balances run low.
How to cancel OnTopUp
Preferred cancellation methods
- Email: recommended as the fastest written route; include order/subscription reference and account email.
- Phone: call the support number listed on the official contact page for immediate assistance if available.
- Online account: if your account has a cancel/subscription management option, use it to stop future automatic top‑ups.
- Postal mail: send a written termination to the company headquarters address (UK) for formal notice.
Step‑by‑step cancellation instructions
- Locate your order or subscription reference (from confirmation email or account dashboard).
- Contact OnTopUp via https://ontopup.com/contact and state you want to cancel recurring/top‑up service. Provide account email and reference.
- If cancelling by phone, confirm the agent has processed the cancellation and ask for a confirmation email or reference number.
- If using postal mail, send a signed written notice including your account details to the address in the Address section and keep proof of postage.
What happens when you cancel
Effect on future payments
Cancellation stops future automatic top‑ups and subscriptions from the time the provider processes your request.
Make sure to confirm cancellation in writing or receive confirmation to avoid further charges.
Access, data and completed top‑ups
Cancellation does not remove top‑ups already delivered to a recipient. Delivered services remain completed.
Your account data and transaction records may be retained according to OnTopUp's policies and applicable law.
Will I get a refund?
Standard refund policy
Once a top‑up is sent to the recipient, it cannot be refunded or removed - refunds are not permitted for completed services.
According to OnTopUp’s Terms & Conditions, once a top‑up has been fully performed (i.e., credit delivered), the right to cancel is lost.
Exceptions and practical steps
- Contact support immediately if a top‑up was sent to the wrong number or you suspect fraud; quick reporting may help in rare cases.
- Keep all order confirmations and payment records; these are required if you request an investigation or dispute a charge with your bank.
OnTopUp plans and pricing
Pricing summary
Public detailed pricing for subscription plans was not available in the verified sources at the time of writing.
For specific plan rates and fees, contact OnTopUp via the official contact page listed below.
How to get exact pricing
Sign in to your OnTopUp account or use the contact page to request current plan and top‑up pricing details.
Prices may vary by destination, operator and payment method.
| Plan / Item | Price | Notes |
|---|---|---|
| Top‑up credits | Contact for pricing | Prices vary by destination and operator |
| Subscription / Auto‑refill | Contact for pricing | Fees and frequency depend on selected plan |
Your consumer rights in United Arab Emirates
Applicability of UAE consumer protection
UAE consumer protection provides rights for buyers within the UAE, but applicability depends on where the service is supplied and the provider's legal jurisdiction.
OnTopUp is provided by a UK‑based company; therefore local UAE laws may not directly change the provider's contractual terms.
Practical steps for UAE residents
- Check the UAE government consumer pages for guidance: UAE consumer rights.
- If you suspect unfair practice, keep documentation and consider contacting UAE consumer protection authorities or your payment provider to dispute charges.
Customer experiences
Positive feedback
Many users praise OnTopUp for speed, ease of use and convenience compared with in‑store top‑ups.
Some reviewers highlight accessibility features and occasions of prompt customer support.
Negative feedback
There are repeated reports of unexpected recurring charges and auto‑renewals enabled without clear consent.
Several customers report difficulty cancelling subscriptions and challenges obtaining refunds after one‑off purchases.
Documentation checklist
Required information to cancel or dispute
- Account email and full name used on the OnTopUp account.
- Order, transaction or subscription reference numbers.
- Date and time of the top‑up, recipient phone number and amount sent.
Supporting documents
- Payment receipts, bank or card statements showing the charge.
- Screenshots of confirmation emails, account dashboard and any correspondence with support.
- Proof of identity if requested by the provider or your bank.
Common mistakes
Assuming refunds are available
A common error is expecting a refund after a top‑up has been delivered. Under OnTopUp terms, completed top‑ups are not refundable.
Always check terms before sending top‑ups or enabling auto‑refill.
Failing to cancel auto‑renewals and missing references
Many disputes arise because users forget to disable subscriptions or cannot find order references when contacting support.
Keep confirmation emails and verify cancellation confirmations to avoid continued charges.
Comparative recap
Key feature comparison
The table below summarizes how OnTopUp typically compares with alternative options for prepaid top‑ups.
Use it to decide whether OnTopUp meets your needs or whether to use a local carrier or another service.
| Feature | OnTopUp | Typical alternative (local carrier / other services) |
|---|---|---|
| Speed / Convenience | Fast online purchases and auto‑refill options | Varies; local shops may be slower but offer in‑person support |
| Refunds for completed top‑ups | No refunds once credit delivered | Varies; some carriers may offer reversals in exceptional cases |
| Subscription control | Subscriptions available; cancellation reported as difficult by some users | Local providers often allow control via accounts or stores |
| Jurisdiction | UK‑based provider - governed by English law per terms | Local providers governed by UAE law and local consumer protection |
After cancelling
Immediate actions
- Save any cancellation confirmation or reference you receive from OnTopUp.
- Monitor your bank/card statements for at least two billing cycles to ensure no further charges.
Where to get help
- Official OnTopUp contact page: https://ontopup.com/contact
- Check your OnTopUp account dashboard for subscription settings and historical transactions: https://ontopup.com
- UAE consumer information: https://u.ae/en/information-and-services/consumer-rights
Address
Company headquarters
OnTopUp / Surestream Digital Ltd
Arthur Road, St Stephens House, SL4 1RU, Berkshire, United Kingdom
Postal cancellation recommendation
If you send cancellation by post, use recorded delivery, include account and order references, and keep proof of postage.
Also follow up by email via the official contact page to confirm receipt.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.