Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Simple Mobile service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Simple Mobile: Easy Method
What is Simple Mobile
Overview
Simple Mobile is a US-based prepaid mobile service that offers no-contract plans, prepaid SIM cards, and pay-as-you-go options. It is primarily designed for customers seeking flexible, short-term service without postpaid commitments.
Service model
Simple Mobile operates using prepaid stored-value or monthly plans, often sold internationally via imports or third-party retailers. Official US support and account management are provided online and by phone.
How to cancel Simple Mobile
Recommended method: phone cancellation
- Call Simple Mobile customer service at 1-877-878-7908 for fastest results.
- If calling from the UAE, dial +1 877 878 7908 and expect international calling charges from your provider.
- Ask the agent to confirm cancellation, effective date, and request a confirmation number or email.
Other accepted methods
- Online: Log in to your Simple Mobile account at simplemobile.rechargeonline.com and use account settings or support chat to request cancellation.
- Email or mail: You can send an email or written request; include account details, phone number, and signature. Mail to the US mailing address if needed.
- Keep copies of all correspondence and confirmation receipts for your records.
What happens when you cancel
Service access and termination
Once cancellation is processed, voice, text, and data services typically stop on the effective cancellation date. Your phone number may be disconnected and returned to the carrier pool.
Auto-renewal and stored value
Prepaid plans or stored-value accounts will not auto-renew after cancellation. Any remaining stored value may be forfeited unless a refund is approved under specific conditions.
Will I get a refund?
Refund policy overview
Simple Mobile’s standard policy generally treats prepaid purchases as non-refundable after activation. Refunds are uncommon for used service periods or consumed data.
Exceptions and how to request a refund
- Possible exceptions: billing errors, duplicated charges, or unauthorized transactions.
- To request a refund, contact customer service by phone and follow up in writing via the account portal or mail.
- Retain proof of purchase and all correspondence; refunds, if approved, may take time to process.
Simple Mobile plans and pricing
Known pricing example
Official UAE pricing for Simple Mobile was not found. The following entry reflects an identified import listing priced in AED, which may not represent official UAE offerings.
Pricing accuracy and notes
The table below is based on an identified third-party import listing. Confirm current pricing and availability directly with the seller or Simple Mobile before purchase.
| Plan | Price (AED) | Period | Features | Notes |
|---|---|---|---|---|
| Simple Mobile SIM Card with $50 Stored Value (Truly Unlimited) | AED 349 | Stored value (approx. covers usage until value depletes) | Unlimited talk, text, and 4G LTE data (as per Ubuy listing), imported from US | Identified from an import listing; not an official UAE Simple Mobile plan |
Your consumer rights in United Arab Emirates
Key rights under UAE law
UAE consumer protection law gives buyers the right to clear information, accurate pricing, and remedies for defective or misrepresented goods and services.
These rights apply to purchases made in the UAE and may also guide complaints about international sellers providing services in the UAE market.
How to raise a complaint in the UAE
- File complaints with the UAE government consumer portal for mediation and enforcement.
- Provide proof of purchase, communication records, and any warranties when lodging a complaint.
- Useful official resource: UAE Government - Consumer Protection.
Customer experiences
Common positive points
Customers often cite Simple Mobile’s no-contract flexibility and the convenience of prepaid plans as beneficial for short-term visitors or those avoiding long-term contracts.
Common issues and complaints
Frequent issues reported include confusion over international availability, limited local support when used outside the US, and difficulty obtaining refunds for imported or activated products.
Documentation checklist
Account and purchase details
- Account phone number associated with the Simple Mobile service.
- Account username, email, and any confirmation or order numbers.
- Proof of purchase: receipt, invoice, or seller listing showing AED price (if applicable).
Communication and evidence
- Copies/screenshots of chat, email, or call reference numbers from customer service.
- Written cancellation request if sent by email or mail and proof of mailing for postal requests.
- Any evidence of billing errors, unauthorized charges, or service failures.
Common mistakes
Failing to confirm cancellation
Customers sometimes assume a cancellation request is complete without obtaining a confirmation number or email. This can lead to unexpected renewals.
Always request and save a written confirmation and check that services stop on the agreed date.
Assuming local support or refunds
Another common mistake is expecting local UAE support or refund terms for a US-based service. Imported SIMs or plans may not be covered by local carrier rules.
Verify refund policies before purchase and consider local alternatives if you require local consumer protection and support.
Comparative recap
Quick comparison summary
The table below summarizes available information and how Simple Mobile contrasts with local UAE providers. Use it to decide whether to continue with Simple Mobile or switch to a local operator.
When to choose alternatives
Consider local UAE providers if you need local customer service, transparent local pricing, guaranteed number portability, or easier dispute resolution under UAE law.
| Provider | Pricing transparency in UAE | Contracts | Cancellation methods | Refund likelihood |
|---|---|---|---|---|
| Simple Mobile (import / US-based) | Limited - pricing often from import listings; no official UAE tariffs found | No-contract prepaid plans (US model) | Phone, online account, email, mail (US support channels) | Low for activated prepaid; possible for billing errors |
| Etisalat (UAE major) | High - official UAE pricing and plans publicly available | Prepaid and postpaid options, some contracts for postpaid | Local customer service, stores, online portal | Varies - governed by UAE consumer protection rules |
| du (UAE major) | High - official UAE pricing and plans publicly available | Prepaid and postpaid options, some contracts for postpaid | Local customer service, stores, online portal | Varies - governed by UAE consumer protection rules |
After cancelling
Immediate actions
- Save cancellation confirmation and record the effective date of service termination.
- Check your final billing statement or stored-value balance and document any discrepancies.
Helpful official links
Address
Mailing address
Simple Mobile (provider address listed for correspondence): 9700 N.W. 112th Avenue, Miami, FL 33178, USA.
Contact and online support
- Customer service phone (US): 1-877-878-7908 (use +1 when dialing from the UAE).
- Official account and recharge site: simplemobile.rechargeonline.com.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.