Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Singtel service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Singtel: Easy Method
What is Singtel
Overview
Singtel is a major telecommunications provider based in Singapore offering mobile, broadband and value‑added services to consumers and businesses.
The company also supports billing through app platforms (Apple App Store and Google Play) and direct carrier billing arrangements for certain digital purchases.
Service presence in UAE
Singtel does not publish UAE‑specific consumer mobile plans priced in AED; its retail services and pricing are primarily SGD‑denominated for Singapore customers.
If you are located in the United Arab Emirates you can still manage Singtel‑billed services via the online support channels or platform where the service was purchased.
How to cancel Singtel
Cancelling app subscriptions (iOS)
- Open Settings on your iPhone or iPad.
- Tap your name → Subscriptions → select the Singtel subscription → Cancel Subscription.
- Cancellations via Apple take effect at the end of the current billing period; refunds are handled by Apple.
Cancelling app subscriptions (Android)
- Open the Google Play Store app → tap your profile → Payments & subscriptions → Subscriptions.
- Select the service and tap Cancel subscription.
- The service remains active until the current billing period ends; refund requests are handled by Google Play.
Cancelling Singtel direct carrier or web purchases
- Log in to the Singtel online help or chat at Singtel Support: Singtel Support.
- Request cancellation in writing (chat/email) to create a record and ask for confirmation number.
- Direct carrier billed purchases typically stop future renewals but are often non‑refundable; confirm the outcome in writing.
Cancelling mobile line or postpaid plans
- Check your minimum contract term (often 3 months) in the service agreement or mobile terms: Singtel Mobile Terms.
- Provide the required notice (typically at least 4 days) in writing via the official support channel.
- Expect possible early termination charges if cancelling before the minimum contract term ends.
What happens when you cancel
Service access and timing
Cancellations made through app platforms remain active until the end of the current billing period unless the platform specifies otherwise.
Singtel‑processed cancellations generally stop future automatic renewals but do not usually refund the running billing period.
Billing and charges
If you cancel a mobile plan before the agreed minimum term you may be liable for recovery charges, including reinstatement of discounts or device subsidies.
For landline or fixed services you normally remain responsible for charges up to the termination date and may need to return equipment.
Will I get a refund?
In‑app purchases via Apple
Refunds for App Store purchases are discretionary and handled by Apple through reportaproblem.apple.com.
Singtel does not provide a universal 14‑day refund for in‑app purchases billed via Apple.
In‑app purchases via Google Play
Google Play manages refunds and has its own windows (typically within 48 hours, longer for some content). Submit requests via Google Play Help.
Singtel generally does not guarantee refunds for purchases billed through Google Play.
Direct Carrier Billing (DCB) and web purchases
- DCB purchases billed by Singtel are typically final and refunds are not commonly offered.
- If you believe a charge is incorrect, request a dispute in writing via Singtel support and also contact your payment provider or platform.
Singtel plans and pricing
Pricing availability
No evidence was found of Singtel offering United Arab Emirates‑specific mobile or data plans priced in AED for 2024 or 2025.
Singtel pricing is primarily denominated in SGD and aimed at Singapore domestic customers.
Contact for current pricing
| Plan / Region | Pricing | Note |
|---|---|---|
| Singtel services (UAE enquiries) | Contact for pricing | Use official support for account‑specific pricing and charges |
Your consumer rights in United Arab Emirates
Refund and cancellation rights
There is no general statutory "14‑day right to cancel" that applies to in‑app or direct carrier billed purchases through Singtel.
Refund processes for app purchases are governed by the platform (Apple or Google), not by Singtel.
Service contracts and early termination
For mobile line services, cancelling before the minimum contract period may lead to recovery charges, including re‑imposition of discounts or device subsidy recovery.
For fixed services you may be required to give minimum written notice and remain liable for charges until termination; equipment return may be required.
Customer experiences
Negative experiences reported
Public reviews and forum posts commonly report issues such as unexpected charges, difficulty obtaining refunds and long customer service wait times.
Reports highlight problems especially around auto‑renewals and managing third‑party add‑ons via app or web portals.
Positive and neutral observations
Some customers successfully cancel and obtain confirmations when using official channels and keeping clear written records of requests.
Using the platform billing (Apple/Google) can simplify refund processes because those providers handle disputes directly.
Documentation checklist
Essential account information
- Account number or registered mobile number.
- Full name as on the account and billing address.
- Service agreement or device contract (if applicable).
Proof and correspondence
- Copies/screenshots of the disputed charge or subscription.
- Payment receipts or bank/credit card statements showing the charge.
- Saved chat transcripts, emails and cancellation confirmation numbers.
Common mistakes
Not cancelling at the right platform
Many users attempt to cancel via Singtel when the subscription is billed by Apple or Google. The platform must be used for subscription cancellation and refunds.
Always confirm whether the charge was billed by Apple, Google or Singtel before submitting a refund request.
Failing to keep written proof
Verbal cancellations or phone requests without written confirmation can lead to continued billing or disputes.
Always save screenshots or transcripts proving the cancellation request and any confirmation number provided.
Comparative recap
Quick platform comparison
| Platform | How to cancel | Refund responsibility | Typical outcome |
|---|---|---|---|
| App Store (iOS) | Settings → your name → Subscriptions → Cancel | Apple (reportaproblem.apple.com) | Stops next renewal; refunds discretionary by Apple |
| Google Play (Android) | Google Play → Account → Subscriptions → Cancel | Google Play | Service active until period end; request refunds via Google |
| Singtel direct carrier billing / web | Contact Singtel Support (chat/email) and request cancellation | Typically no refund; platform/payment provider for disputes | Stops future renewals; existing period usually remains charged |
| Mobile line / postpaid plans | Provide written notice via Singtel Support; follow contract terms | Charges and refunds per mobile terms; early termination fees may apply | Account closed after required notice; possible recovery charges |
After cancelling
Immediate steps
- Save cancellation confirmation and any reference number from Singtel or the app platform.
- Monitor your next bill or bank statement to ensure recurring charges have stopped.
Where to get help and follow up
- Use Singtel Support for account actions: Singtel Support.
- For App Store refunds use: Apple Report a Problem.
- For Google Play refunds and issues use Google Play Help: Google Play Refunds.
Address
Singtel UAE postal address
P.O. Box 73030
Free Zone (Dubai Internet City) - DIC, Dubai, United Arab Emirates
Contact recommendation
For account‑specific actions always use the official Singtel support channels to ensure an auditable record of your cancellation request.
Keep copies of all correspondence and allow reasonable time for processing before escalating.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.