Cancel THREE UK online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Three Uk service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Three Uk: Easy Method
What is Three UK
Overview
Three UK is a mobile network operator based in the United Kingdom that sells pay monthly contracts, PAYG services and roaming add‑ons for UK customers.
Services include voice, text, mobile data, roaming passes and device sales with associated warranties and insurance options.
Who this guide is for
This guide is written in English for readers in the United Arab Emirates who need to cancel or understand cancellation of Three UK services.
It explains UK cancellation rules that apply to Three UK products, practical steps to cancel, refund expectations and what to do while in the UAE.
How to cancel Three UK
Available cancellation methods
- Online: My3 account or the Three app - quickest way to request PAC/STAC and leave Three.
- By phone, email or post: You can ask customer services to cancel; postal notice is accepted for distance contracts.
- In‑app subscriptions: Cancel auto‑renewal via the Three.app interface at least 24 hours before period end.
Step-by-step cancellation (common flow)
- Log into My3 or the Three app, go to "Leave Three" and choose PAC (to keep number) or STAC (to lose number).
- If you prefer, contact Three customer services by phone or send a cancellation notice by post or email; keep a copy of the notice.
- Note any minimum contract period; if within the minimum term you may owe early termination charges equivalent to remaining monthly fees.
- For distance purchases or devices, consider your 14‑day cooling‑off right (see refunds section) and notify Three within that window if applicable.
What happens when you cancel
Service access and number porting
If you request a PAC code you can keep your number and move to another operator; with a STAC code your number may be released and not retained.
After cancellation takes effect you will lose network access once the final service day passes unless you moved the number first.
Billing, notice periods and final charges
Three generally requires 30 days' notice for standard service cancellation; billing may continue through that notice period.
Cancelling during a minimum contract period can trigger charges equal to the remaining monthly fees or other early termination costs.
Will I get a refund?
Cooling-off and product refunds
For distance contracts (online or post) Three provides a 14‑day cooling‑off period: cancel within 14 days from order (or from receipt of a device) to receive a refund.
Refunds under distance‑selling rules are normally processed within 14 days of cancellation notification and typically use the original payment method.
Three: Distance selling / cooling-off (verified)
Exceptions and other policies
- Three’s standard service cancellation often follows a 30‑day notice rule; refunds are not automatic if leaving mid-contract.
- Three Rescue insurance: you can cancel within the first 28 days for a refund if no claim was made; after that no refund of premiums is typical.
- In‑app subscriptions via Three.app are generally non‑refundable once paid unless the company is at fault; auto‑renewal must be cancelled 24+ hours before period end.
Three Accessories: returns & refunds (verified)
Three Rescue: cancellation rules (verified)
Three.app EULA: subscription rules (verified)
Three UK plans and pricing
Overview
The table below lists verified GBP‑denominated roaming and PAYG prices for Three UK usage in the UAE (2024/2025).
Prices are shown as published and may change; check Three's official pages before purchase.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| 3‑day Go Roam Around the World Extra Pass | £17.50 | 3‑day | Unlock roaming (up to 12 GB data) in UAE |
| 5‑day Go Roam Pass | £25 | 5‑day | Roaming in UAE |
| 7‑day Go Roam Pass | £28 | 7‑day | Roaming in UAE |
| 14‑day Go Roam Pass | £49 | 14‑day | Roaming in UAE |
| Data Passport | £5/day | Daily | Unlimited data per day (~24 h) in UAE |
| PAYG standard rates (data) | £0.01/MB | Per MB | Data after allowance exhausted |
| PAYG standard rates (calls to UK) | £0.03/min | Per minute | Calls after allowance exhausted |
| PAYG standard rates (calls to Roam dest.) | £1.40/min | Per minute | Calls to Go Roam destinations after allowance exhausted |
| PAYG standard rates (texts to UK) | £0.02/text | Per message | Texts after allowance exhausted |
| PAYG standard rates (texts to Roam dest.) | £0.35/text | Per message | Texts after allowance exhausted |
| PAYG roaming rates (calls) | £3/min | Per minute | When using PAYG in UAE |
| PAYG roaming rates (receive calls) | £1.25/min | Per minute | When using PAYG in UAE |
| PAYG roaming rates (texts) | £0.35/text | Per message | When using PAYG in UAE |
| PAYG roaming rates (data) | £6/MB | Per MB | When using PAYG in UAE |
| PAYG eSIM 40 GB pack | £10 one‑time | One‑time | 40 GB data + 6 GB Go Roam allowance |
| PAYG eSIM 100 GB pack | £15 one‑time | One‑time | 100 GB data + 12 GB Go Roam allowance |
| PAYG eSIM 200 GB pack | £20 one‑time | One‑time | 200 GB data + 18 GB Go Roam allowance |
| PAYG eSIM Unlimited pack | £35 one‑time | One‑time | Unlimited data + 30 GB Go Roam allowance |
Note: These GBP prices are verified for Three UK roaming in the UAE for 2024/2025. No AED‑priced Three UK plans are publicly listed.
Your consumer rights in United Arab Emirates
How UAE rights may differ
Three UK is a UK company; UK consumer protections (like the 14‑day distance‑selling cooling‑off right) typically apply to contracts governed by UK law.
UAE consumer protection regimes are separate; local UAE rules may not automatically override terms of a UK contract with Three.
Practical steps for UAE residents
- Keep all purchase documentation, order confirmations and proof of delivery to support any refund or dispute.
- If you bought from Three while in the UAE, contact Three UK first and then consider contacting UAE consumer authorities if local protection may apply.
- For cross‑border disputes, consider raising the issue with your payment provider (card issuer) or seeking consular assistance if needed.
Customer experiences
Positive feedback
Many customers praise Three UK for helpful in‑store staff and efficient processes when things run smoothly.
Where My3 or the app works correctly, users report fast PAC issuance and straightforward plan management.
Common negative reports
Some customers report billing errors, unexpected charges after the contract term, or difficulties with cancellations when chat or apps fail.
Other complaints include slow or mishandled returns for hardware and poor handling of insurance or device cancellations.
Documentation checklist
Essential items to prepare
- Account holder name, account number and mobile number(s) to cancel.
- Order confirmation, device receipt and proof of delivery if returning goods.
- Any insurance policy number (e.g., Three Rescue) or contract documents for reference.
Where to include them
- Attach copies to email cancellations or include printed copies with posted cancellation letters.
- When using My3 or the app, have images or screenshots ready to upload if requested by support.
Common mistakes
Missing key deadlines
Failing to notify within the 14‑day cooling‑off window for distance purchases can forfeit the right to a full refund for goods.
Similarly, not cancelling in‑app auto‑renewals at least 24 hours before period end can result in an additional charged period.
Poor documentation and assumptions
Assuming a verbal cancellation is enough can lead to continued billing; always get written confirmation or a reference number.
Sending returns without following Three’s returns procedure can delay refunds; follow the documented process and keep tracking numbers.
Comparative recap
Quick policy comparison
| Topic | 14‑day cooling‑off (distance sales) | Standard cancellation (Three UK) |
|---|---|---|
| Who it applies to | Distance purchases (online/post) of goods or contracts | All service cancellations; account holders leaving Three |
| Notice / window | 14 days from order or receipt of device | Typically 30 days' notice required |
| Refunds | Full refund within 14 days of cancellation notification (subject to condition) | Refunds only if contract terms allow; early termination fees may apply |
| In‑app subscriptions | Cooling‑off may not apply to consumable in‑app services | Auto‑renewal must be cancelled 24+ hours before period end; generally non‑refundable |
Final takeaways
Use the 14‑day cooling‑off right for distance purchases where eligible and act quickly to avoid charges.
For standard service cancellations expect a 30‑day notice period and check contract terms for early termination costs.
After cancelling
What to check immediately
- Confirm receipt of your cancellation and any reference number from Three.
- Verify final bill and any refund timeline; check your payment method for refunds within 14 days where applicable.
- If you requested a PAC/STAC, ensure the code is received and used before the code expiry.
Useful official links
- Three UK: Leave Three / cancellation (verified)
- Three Accessories: terms & returns (verified)
- Three Rescue: manage policy (verified)
- Three.app: subscription terms (verified)
Address
Postal address for Three UK
Three Customer Services
Hutchison 3G UK Ltd.
450 Longwater Avenue, Green Park
Reading, Berkshire RG2 6GF
How to use the address
- Send written cancellation notices by recorded post to the address above and include account details and a signed statement.
- Keep proof of posting and a copy of the letter; this helps resolve disputes about whether notice was given.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.