Cancel US MOBILE online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Us Mobile service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Us Mobile: Easy Method
What is US Mobile
Overview
US Mobile is a flexible mobile virtual network operator that offers customizable prepaid and unlimited plans, SIMs, eSIMs, and device bundles. The service allows users to choose data, talk, and text combinations tailored to their needs.
The company operates primarily for US-based customers but can be used internationally via roaming or global eSIM/data products. Pricing and some offers may be provided by third-party retailers for customers in the UAE.
How the service works
US Mobile manages accounts online through a dashboard where you can change plans, view invoices, port numbers, and schedule or cancel upcoming payments. Many routine actions are self-serve on the website.
For full account closures, device returns, or special refund requests, US Mobile requires contacting support (chat, email, or phone) and verification by the account owner.
How to cancel US Mobile
Cancel a scheduled payment (fastest)
- Log in to your US Mobile account dashboard.
- Go to: Billing tab → View Invoice → “Cancel Plan”.
- If canceled before the billing cycle starts, a refund is automatically processed (may take 2 - 3 business days).
- Reference: US Mobile help - cancel a payment.
Cancel service entirely (support required)
- Contact US Mobile support via chat, email, or phone to request full account cancellation.
- Only the account owner can request cancellation and must provide account verification details.
- Note: full-service cancellation and refunds are governed by US Mobile refund rules; some items are non-refundable.
- Reference: US Mobile Help Center.
What happens when you cancel
Access and service
When you cancel an upcoming scheduled payment in time, the pending payment is stopped and future renewal is prevented.
For full account cancellations, service typically terminates at the end of any paid period unless otherwise arranged with support.
Data, porting and device returns
Data and features tied to an active plan stop when service ends; saved account settings may remain accessible online for a short period.
If you bought a device bundle, you may need to return hardware within 14 days in original condition to avoid deductions from any refund.
Will I get a refund?
Refund rules for monthly plans
- Monthly plans: refunds possible if there has been no usage in the current cycle and the request is within 30 days of plan start.
- Prorated refunds apply for non-unlimited plans when eligible.
- Unlimited plans: refunds may be reduced by $2 per GB of Premium data used.
- Reference: US Mobile refund policy.
Multi-month plans, device bundles and exclusions
- Multi-month plans: full refund allowed if within 45 days of purchase AND less than 7 days since activation, with usage under 1 GB; otherwise non-refundable.
- Device bundles: must return device within 14 days in original condition; failure can result in a $79 deduction from refunds.
- Other non-refundable items: snooze plans, top-ups, SIMs, Starter Kits, and services already rendered are typically non-refundable.
US Mobile plans and pricing
Retail pricing note
Official US Mobile pricing for UAE customers is not published on US Mobile’s site. A third-party retailer lists a prepaid SIM price in AED; this may include import or retail markup.
Contact US Mobile or the seller for exact pricing and current promotions.
Sample pricing (from third-party retailer)
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| US Mobile Prepaid SIM (Custom & Unlimited Plans) | AED 59 | Monthly | Customizable prepaid and unlimited plans; price from third‑party retailer Ubuy and may include markup. |
Your consumer rights in United Arab Emirates
General consumer protections
UAE consumer protection law requires clear contract terms, accurate advertising, and remedies for defective goods or misleading practices.
Digital and telecom services may have specific exceptions; cooling-off rights for subscription services can be limited.
Practical steps and authorities
- Keep written records of cancellation requests, invoices, and communications with US Mobile.
- If you cannot resolve a dispute, contact the UAE Ministry of Economy’s Consumer Protection sector for guidance and complaint submission.
- Official resource: Ministry of Economy - UAE.
Customer experiences
Positive feedback
Many users praise US Mobile’s customer service as helpful, patient, and effective at resolving issues. The dashboard receives compliments for intuitiveness.
Customers also like competitive pricing and smooth number porting when things go well.
Negative feedback and common issues
Some users report abrupt data cutoffs on unlimited plans and concerns about network throttling or changes in expected speeds.
There are reports of delayed RMA communication and roaming/connectivity issues in the UAE on certain partner networks that may require manual network resets.
Documentation checklist
What to have ready
- Account email and password or account ID.
- Proof of ownership: billing name, last 4 of payment method, or account verification answers.
- Phone number, SIM ICCID, and IMEI if requesting device return or bundle refund.
Optional supporting items
- Order number and purchase receipt for SIMs or devices.
- Screenshots of dashboard invoices or cancelled scheduled payments.
- Copies of prior support chat transcripts or emails related to the issue.
Common mistakes
Trying to cancel via app stores
Many users assume App Store or Google Play can cancel US Mobile subscriptions. There is no documented cancellation flow via these stores for US Mobile.
Always cancel scheduled payments via the US Mobile dashboard or contact support directly to avoid confusion.
Missing verification or late returns
Attempting to cancel without the account owner present or missing required verification delays processing and refunds.
For device bundles, missing the 14-day return window or returning items not in original condition may lead to significant deductions.
Comparative recap
Quick method comparison
| Method | Ease | Refund possible? | Notes |
|---|---|---|---|
| Online (Dashboard) | High - self-serve for scheduled payments | Yes - refunds for canceled scheduled payments (2 - 3 business days) | Use Billing → View Invoice → “Cancel Plan”; fastest for upcoming charges. |
| Support (Chat/Email/Phone) | Medium - requires verification | Conditional - per refund policy (monthly/multi-month rules) | Required for full account cancellation; only account owner can request. |
| App Store / Google Play | Low - no documented cancellation path | No - cancellations not documented; use dashboard or support | Not recommended for cancelling US Mobile service. |
After cancelling
Next steps
Confirm cancellation via email or dashboard message and keep copies of any confirmation or refund notices. Monitor your bank or card for refunds (2 - 3 business days for automatic refunds).
If you have a device to return, package it in original condition and follow US Mobile’s RMA instructions to avoid deductions.
Useful links
- How to cancel a payment - US Mobile Help
- Refund policy - US Mobile
- US Mobile Help Center
- UAE Ministry of Economy - Consumer Protection
Address
US Mobile corporate address
50 Main Street, White Plains, NY 10606-1901, USA
Contact reminder
For account-specific assistance, use US Mobile support channels linked in the Help Center. Keep your account verification details ready for a faster process.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.