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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Audiomack service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Audiomack: Easy Method
What is Audiomack
Overview
Audiomack is a music streaming and discovery platform that lets listeners stream and download tracks, and creators upload music without mandatory creator fees.
The service offers free and paid tiers, mobile apps, and web access for discovering mainstream and independent music across genres.
Key features
Features include offline downloads, discovery tools, creator upload support, and listening enhancements such as Audiomod (tempo/pitch adjustments).
Audiomack also provides premium options that remove ads and add audio features for paying subscribers.
How to cancel Audiomack
Cancel from the Audiomack website or app (Web)
- Log in to your Audiomack profile on the website or in the app.
- Go to "Manage subscriptions".
- Select the Audiomack+ subscription and choose "Cancel subscription".
- The subscription remains active until the end of the current payment period; no partial-period refunds are issued by Audiomack.
Cancel from iOS / App Store and Android / Google Play
- iOS (App Store): You cannot cancel from the Audiomack app. Open iPhone Settings → tap your name / Apple ID → Subscriptions → select Audiomack → Cancel Subscription.
- Android (Google Play): Cancellation must be done via Google Play. Open Play Store → Profile → Payments & subscriptions → Subscriptions → select Audiomack → Choose reason and tap "Cancel subscription".
- For purchases made via Apple or Google, request refunds directly from Apple or Google Play per their policies.
What happens when you cancel
Access after cancellation
When you cancel, your Audiomack+ benefits continue through the end of the current billing cycle.
After the cycle ends, your account reverts to the free tier and premium features are removed.
Renewal and data
Auto-renewal is turned off after cancellation, so the subscription will not charge again at the next billing date.
Your account data, playlists, and uploads remain on Audiomack unless you delete your account separately.
Will I get a refund?
Web subscriptions (purchases on Audiomack)
Audiomack states that no refunds or credits are provided for any partial subscription periods when purchased on their website.
Canceling mid-cycle does not trigger a pro rata refund; access continues until the period ends.
App Store and Google Play purchases
- iOS/App Store purchases: Audiomack cannot issue refunds for App Store purchases. You must contact Apple Support or use the App Store refund process.
- Google Play purchases: Audiomack instructs users to pursue refunds via Google Play; refunds are subject to Google's refund policy and discretion.
- Check Apple or Google Play timing and eligibility: short automatic windows (e.g., 48 hours for Google Play) or limited exceptions may apply.
Audiomack plans and pricing
Summary of available plans
Below are Audiomack in-app prices listed in AED for the United Arab Emirates App Store listing.
Features are summarized from the app listing where available.
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Premium Monthly | AED 11.49 | Monthly | Ad-free listening, equalizer, Hi‑Fi listening, premium Audiomod presets |
| Premium Day Pass | AED 0.99 | Daily (Day Pass) | Short-term ad-free access, premium listening enhancements |
| Premium Week Pass | AED 1.99 | Weekly | One-week ad-free premium access, equalizer, Audiomod presets |
| PLATINUM | AED 10.99 | Not specified | Tiered premium access (details not fully listed) |
| GOLD | AED 7.29 | Not specified | Tiered purchase option (details not provided) |
| Artist Support - Orange | AED 2.99 | Not specified | Supports artists (donation-style tier) |
| Artist Support - Black | AED 7.99 | Not specified | Supports artists (donation-style tier) |
Your consumer rights in United Arab Emirates
UAE consumer protection overview
UAE consumer protection laws provide rights around clear information, fair trade, and complaint handling; specific digital-service cooling-off periods depend on the law and the seller.
Audiomack's web policy states no partial-period refunds; any additional rights depend on local law and the terms of the platform used to purchase.
How to escalate a refund or complaint
- For App Store purchases, file a refund request with Apple via Apple Support.
- For Google Play purchases, follow Google's refund process at Google Play Help.
- To raise a formal UAE consumer complaint, consult the UAE Ministry of Economy consumer protection pages at economy.gov.ae.
Customer experiences
Positive feedback
- Users praise free uploads and creator-friendly policies allowing unlimited uploads without mandatory creator fees.
- Offline downloads and discovery of fresh, non-mainstream content (e.g., Afrobeats, underground) are commonly noted strengths.
Negative feedback
- Frequent complaints about intrusive or excessive ads, and playback issues such as app freezing or shuffle problems.
- Creators report friction around monetization (AMP), delays in payouts, and occasional account suspensions with limited explanation.
Documentation checklist
What to keep before contacting support
- Proof of purchase or subscription receipt (email or App Store / Google Play receipt).
- Screenshots of subscription settings and the cancellation confirmation screen if available.
- Your Audiomack account username or email associated with the subscription.
Additional helpful documents
- Transaction ID from your bank or payment provider if the charge appears on your statement.
- Any correspondence with Audiomack, Apple, or Google about the subscription or refund request.
Common mistakes
Canceling in the wrong place
A common error is trying to cancel an App Store or Google Play subscription from the Audiomack website; those purchases must be cancelled through Apple or Google Play.
Always check where you originally purchased the subscription (Audiomack website vs App Store vs Google Play).
Assuming automatic refunds
Many users expect a pro rata refund after cancelling mid-cycle; Audiomack does not provide partial-period refunds for web purchases.
If you need a refund for an in-app purchase, initiate the request with Apple or Google Play quickly and follow their timelines and procedures.
Comparative recap
Quick comparison
The table below summarizes cancellation routes, refund responsibility, and access after cancellation for each platform.
| Platform | How to cancel | Who handles refunds | Access after cancel |
|---|---|---|---|
| Web (Audiomack website / app) | Log in → Manage subscriptions → Cancel subscription | Audiomack (no partial-period refunds) | Remains active until end of current payment period |
| iOS / App Store | Apple ID Settings → Subscriptions → Audiomack → Cancel | Apple / App Store (Audiomack cannot issue refunds) | Remains active until end of current payment period |
| Android / Google Play | Play Store → Profile → Payments & subscriptions → Subscriptions → Audiomack → Cancel | Google Play (Audiomack cannot issue refunds) | Remains active until end of current payment period |
After cancelling
Follow-up steps
- Save cancellation confirmations and receipts for at least one billing cycle in case of disputes.
- If you paid via Apple or Google and need a refund, open a ticket with the relevant store promptly.
Official help and links
- Audiomack help and support: help.audiomack.com
- Apple Support (refunds & subscriptions): support.apple.com
- Google Play Help (refunds & subscriptions): support.google.com/googleplay
- UAE Ministry of Economy (consumer protection): economy.gov.ae
Address
Company address
Audiomack, 648 Broadway, New York, New York 10012, United States.
Support reminder
For subscription or refund disputes, start with the platform where you purchased (Audiomack, Apple, or Google Play) and keep documentation ready if you escalate to UAE consumer protection authorities.
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