Cancel GAANA online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Gaana service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Gaana: Easy Method
What is Gaana
Service overview
Gaana is a music-streaming service offering millions of songs across languages and genres. It provides free, ad-supported listening and several paid Gaana+ subscription tiers for ad-free and premium features.
Availability in the UAE
Gaana is accessible in the United Arab Emirates via mobile apps and the web. Subscriptions purchased through the UAE App Store or Google Play are billed in AED and follow the store's purchase and refund processes.
How to cancel Gaana
Cancel via Google Play (Android)
- Open the Google Play Store app on your Android device.
- Tap your profile icon → Payments & subscriptions → Subscriptions.
- Select "Gaana Plus" and tap "Cancel subscription" to stop future renewals.
- More info: Google Play - cancel subscriptions.
Cancel on iOS (App Store)
- Open Settings on your iPhone/iPad and tap your name at the top.
- Tap "Subscriptions", find "Gaana" and choose "Cancel Subscription".
- If needed, manage or request refunds via Apple's support pages: reportaproblem.apple.com.
Cancel via Gaana web (desktop)
- Log in at gaana.com.
- Click your profile → Account Settings → Subscription section → Cancel Subscription.
- If the web option is not available, use the email support route below.
Cancel by contacting Gaana support
- Email Gaana support at help@gaana.com requesting cancellation; include your account email and transaction details.
- Keep copies of receipts and time-stamped screenshots to speed up the process.
What happens when you cancel
Access after cancellation
Once you cancel, you typically retain access to Gaana+ features until the end of the already-paid billing period. You will not be charged again after the current period ends.
Automatic renewal and billing
Cancellation stops automatic renewal but does not automatically trigger refunds. Renewals made through Apple or Google are controlled by those stores, not Gaana directly.
Account and data
Your Gaana account and playlists remain active after cancellation, but premium features end at period expiry. If you delete your account separately, you may lose playlists and saved data.
Will I get a refund?
Gaana's general stance
Gaana generally does not advertise a routine refund policy for subscriptions. Many refunds are subject to Gaana's discretion and the purchase channel used.
Exceptions and case-by-case refunds
- Refunds may be issued in exceptional cases such as duplicate charges, unauthorized payments, or proven billing errors.
- Resolution often requires submitting evidence (receipts, transaction IDs) and escalations through support or the store.
App store and payment-provider refunds
- For purchases via Apple, request a refund at reportaproblem.apple.com.
- For Google Play purchases, follow Google's refund process: Google Play - refund policy. Google offers a short window (typically 48 hours) for quick refunds.
- If necessary, contact your bank or payment provider to dispute an unauthorized charge.
Gaana plans and pricing
Prices shown in AED (UAE)
The following in-app prices are as listed in the UAE App Store / in-app listings. Some names or prices may represent promotional or region-specific items; always confirm the description before purchasing.
Current listed plans
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Gaana+ Global (1 month) | AED 19.99 | Monthly | Global Gaana+ subscription |
| Gaana+ India | AED 2.99 | Unclear (likely monthly) | Indian-market Gaana+ |
| Gaana+ Global (Annual) | AED 149.99 | Annual | Global Gaana+ for one year |
| Gaana+ Global Festive Offer | AED 149.99 | Annual (presumed) | Discounted global annual offer |
| Gaana Plus 1 Year 299 | AED 24.99 | 1 Year? (pricing unclear) | Promotional / possibly mis-labelled item |
| Gaana+ No Ads pack | AED 19.99 | Unclear | Removes ads (scope unclear) |
| Gaana Live 1year IN | AED 22.99 | 1 Year (Indian market) | Gaana Live subscription |
| Gaana Plus Mini Pack | AED 2.99 | Unclear (likely small pack) | Mini Gaana+ access or trial |
Your consumer rights in United Arab Emirates
Basic UAE consumer protections
UAE consumer protection laws allow you to dispute unauthorized or accidental in-app purchases. The UAE government portal outlines consumer complaint routes and protections.
Official guidance is available via the UAE government consumer pages for submitting complaints and seeking redress.
App-store specific rights
- Apple: request refunds through reportaproblem.apple.com.
- Google: use Google Play's "Report a problem" and refund processes within the stated windows; see Google Play refunds.
Escalation and payment disputes
If Gaana or the app stores cannot resolve the problem, you can escalate to your bank for a payment dispute or file a formal consumer complaint through UAE government channels.
Start with the official UAE consumer portal: UAE government - Consumer Protection.
Customer experiences
Positive outcomes
Some users report successful outcomes such as recovered duplicate charges and resolved billing issues after escalation. Individual case handling can produce refunds.
Quick action and submission of receipts tend to improve the chance of a favorable resolution.
Negative trends
Many users report difficulty obtaining refunds and frustration with automatic renewals. Common complaints include duplicate charges and slow customer service responses.
Confusing cancellation flows via apps or the web have been reported, making it important to document every step when cancelling.
Documentation checklist
Essential items to prepare
- Account email and username used with Gaana.
- Proof of purchase: receipt, invoice, App Store / Google Play order ID.
- Transaction details: date, amount, last 4 digits of payment card.
Helpful extras for faster resolution
- Screenshots of subscription pages, cancellation attempts, and billing entries.
- Any correspondence with Gaana support or the app store (timestamps and message copies).
- Bank statement lines showing the charge (if disputing via the bank).
Common mistakes
Not checking the purchase channel
Many users try to contact Gaana for refunds even when the subscription was billed by Apple or Google. Purchases through app stores must often be managed through those stores.
Missing evidence or late action
Failing to keep receipts, screenshots, or acting late reduces the chance of a successful refund. App stores may have short windows for automatic refunds (e.g., Google’s 48-hour window).
Confusing similar plan names
Purchasers sometimes buy region-specific or promotional items (e.g., “Gaana+ India” vs. “Gaana+ Global”) by mistake. Always review plan details and price before confirming.
Comparative recap
At-a-glance comparison
| Topic | Gaana | App Store / Google Play |
|---|---|---|
| Cancellation routes | Web/account settings or email to help@gaana.com; may vary by purchase channel. | Manage subscriptions directly in Apple or Google Play subscription settings. |
| Refund likelihood | Generally not guaranteed; possible case-by-case refunds for errors or duplicates. | Apple/Google offer formal refund processes; quicker decisions for recent purchases. |
| Pricing transparency | Multiple regional and promotional plans listed; some items may be unclear. | Store listing shows price and receipt details; check description before buying. |
After cancelling
What to monitor
Check that your next renewal does not occur and save confirmation of cancellation. Keep receipts until any outstanding disputes are resolved.
Useful links and next steps
- Gaana homepage and account access: gaana.com
- Apple refund and problem reporting: reportaproblem.apple.com
- Google Play refunds and help: Google Play - refunds
- UAE consumer protection information: UAE government - Consumer Protection
- Contact Gaana support email: help@gaana.com
Address
Gaana corporate address
Entertainment Network (India) Limited, 4th Floor, The Times Group, Sunteck Icon, CST Link Road, Kalina, BKC Junction, Santacruz East, Mumbai - 400098, Maharashtra, India.
How to use the address
This address is listed for corporate correspondence. For subscription issues prefer email to help@gaana.com or the app-store dispute routes for faster resolution.
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FAQ
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